Dynamic senior risk and audit executive with extensive experience in financial services specialising in internal audit, operational risk, TCF, and regulatory compliance. A highly motivational and inspirational leader with a strong track record and reputation for delivering major strategic change. Quick to grasp new ideas and concepts whilst demonstrating an innovative approach to solving complex problems and
Dynamic senior risk and audit executive with extensive experience in financial services specialising in internal audit, operational risk, TCF, and regulatory compliance. A highly motivational and inspirational leader with a strong track record and reputation for delivering major strategic change. Quick to grasp new ideas and concepts whilst demonstrating an innovative approach to solving complex problems and issues, balancing customer experience, risk and commercial thinking. Excellent interpersonal, communication and negotiation skills with the ability to prepare and deliver highly effective verbal and written presentations and reports to influence the board, executive management and the wider risk community. Well respected external speaker covering operational risk, internal audit, corporate governance and risk culture.
Global Director Quality Assurance and Professional Practices Internal Audit @ From April 2014 to Present (1 year 9 months) London, United KingdomAudit Director Corporate, Retail and Wealth @ Accountable for leading a top quartile, cost effective audit service delivery programme covering Corporate Banking, Retail, Wealth and International Bank; including delivery of a global quarterly assurance plan that focuses on the key strategic risks to the business, attendance at all legal entity audit committees and developing a team of over 80 people with the right experience to deliver effectively and add value to the business. From January 2011 to March 2014 (3 years 3 months) London, United KingdomHead of Operational and Business Risk @ Head of Operational and Business Risk which comprises 3 teams Operational Risk, Business Continuity and Insurance Risk Management.
Transformed Operational Risk to achieve compliance with the Basel II and SYSC regulations through the delivery of robust operational risk policies, processes, methodologies, systems and reporting and organisational wide cultural change. Operational risk within Nationwide focuses on all key risks other than credit and market risk. Specialising in Operational Risk, Compliance, Governance, Basel, Project Management and TCF. From April 2007 to January 2011 (3 years 10 months) Senior Risk Manager @ Appointed to a new role reporting directly to the Director, Risk Management to drive the transformation of all functions within the Risk Management Division. This focused in particular on the credit risk functions, in light of increasing focus both within the industry and by the FSA on the management of risk.
Worked directly with the Retail, Commercial and Treasury risk to transform the structure and capability of their operations meet the demands and opportunities presented by the application for advanced status under Basel II
Produced and delivered the Pillar 1 Basel Waiver application for all credit portfolios within exceptionally challenging timescales. This required outstanding communication skills and a strong technical ability
Drove divisional initiatives impacting 160 people that strengthened the approach to the development of risk appetite, risk information and risk awareness From January 2005 to March 2007 (2 years 3 months) Legal Compliance Manager @ Recruited to drive forward the successful implementation of a range of critical Legal and Regulatory projects within tight timescales, and provide specialist technical advice to the business. Critical projects delivered included, Mortgage and General Insurance regulation, Treating Customers Fairly, reviews of corporate governance and Senior Management Arrangements, Systems and Controls. From 2003 to 2005 (2 years) Project Manager @ Promoted to successfully deliver a range of people, process and technology projects requiring significant levels of organisational change.
Successfully delivered key projects within tight timescales and budget constraints. These included an improved Training and Competence Scheme and an innovative incentive scheme which resulted in dramatic improvements in sales and quality
Managed and motivated a project team of 6 people to deliver business requirements for the new Integrated Customer Relationship Management system which enabled the organisation to have a complete picture of the relationship with the customer, increasing both sales and levels of service
Established a comprehensive and strong network of contacts within the business to facilitate more effective organisational change through the project lifecycle. From January 2000 to January 2003 (3 years 1 month) Legal Compliance Consultant @ Appointed to ensure compliance with sales policy and FSA requirements for regulated sales and investigate suspected cases of staff policy breaches and fraud. From January 1999 to January 2000 (1 year 1 month) Financial Consultant/Mortgage Advisor @ Promoted into a regulated sales position requiring the achievement of challenging sales targets for mortgage and financial services products including life cover, endowments, pensions and investment products. From January 1996 to January 1999 (3 years 1 month)
Certificate, Quantitative Statistics @ ACIB: Associate of Chartered Institute of Bankers (2004)BSC Hons, Financial Services @ The University of ManchesterEconomics, Sociology and Philosophy @ A Levels Lisa Nowell is skilled in: Operational Risk, Risk Management, Corporate Governance, Business Continuity, Internal Audit, Project Management, TCF, Process Improvement, Basel II, Internal Controls, Banking, Change Management, Credit Risk, Financial Services, Business Process Improvement