Human Resources Business Partner with 14+ years of experience in mergers and acquisitions, employee relations, executive coaching, organizational change and large scale change management, performance management, career development, talent planning and recognition programs. Strategic partner for both global clients and functional groups such as sales, engineering, finance, marketing and customer success.
Senior HR Business Partner - Sales and Customer Success @ From July 2015 to Present (6 months) San Francisco Bay AreaSenior HRBP - Google Cloud Platform @ Functional Senior HRBP responsible for the people agenda of the growing Cloud Platform business. Responsible for organizational design, leading re-organization and change management, learning and development, compensation and diversity initiatives as Google grows this segment. Recruited and managed two HRBPs. From January 2015 to July 2015 (7 months) HR Business Partner - Google for Work Sales @ Functional HRBP for five global and regional functions in Enterprise Sales supporting one VP, 13 Directors, 84 managers and over 500 Googlers across the organization.
-Managed and coached managers on multiple performance plans, many of which were fairly complex (disabilities, accommodations).
-Successfully placed dozens of displaced Googlers onto interim projects and worked to find them permanent roles post reorganizations.
-Facilitated hundreds of calibration sessions with meaningful discussion on employee performance.
-Led clients through all yearly HR cycles -performance, promotion, calibration, merit planning, bonus planning, equity planning, talent reviews, and employee surveys.
-1:1 coaching with key executives and leaders. From April 2011 to January 2015 (3 years 10 months) HR Manager - Control and Communication Systems, Marketing & Commercial Operations @ - Partnered with executives and managers to operationally implement overall strategy and key priorities
- Provided coaching, mentoring, and performance management support to a matrixed global client group
- Led compensation cycle plans, including local, regional and global performance management review processes to ensure enterprise wide equity
- Responsible for day to day client support of over 500 employees globally including 2 VP’s, 10 executives, and over 50 managers.
- Led the HR integration activities involved in merging two large segments of the business to create one unified P&L.
- Delivered creative employee engagement solutions to leadership team. Used external research to bring new ideas such as stay interviews to be used as a tool for employee retention. From December 2009 to April 2011 (1 year 5 months) Charlottesville, Virginia AreaHR Leadership Program - GE Enterprise Solutions and GE Lighting @ HRLP Rotation 3
Organization & Staffing Manager – GE Sensing & Inspection – Billerica, MA
Apr 2009 – Dec 2009
- Delivered training on new health benefits for all US based S&I and most GEIP employees.
- As the subject matter expert coached HR team on the details of the benefit changes and impact to salaried and hourly employees.
- Developed and successfully launched e-Exit workflow process for all US based S&I employees. New process was designed to decrease data/asset loss, unauthorized access to systems, salary overpayments and unresolved integrity concerns.
- Led the delivery of broad based stock option grants to high performing employees within GE S&I.
HRLP Rotation 2
HR Manager – Finance & Technology – GE Intelligent Platforms – Charlottesville, VA
May 2008 – Apr 2009
- Partnered with technology leader to reshape the technology organization to position the business to grow and to better support the customer base.
- Collaborated with key finance leaders to realign the structure to improve overall organizational effectiveness.
- Strategically staffed roles both in Finance and Technology. Developed GE talent by promoting high potential internal candidates to key roles.
- Supported the implementation efforts of the Technical Career Path (TCP) for technology organization.
- Led employee satisfaction survey activities such as communications, focus groups and action plan development.
- Demonstrated commitment to diversity by leading affinity group initiatives for GE’s Asian American and Women’s groups.
HRLP Rotation 1
HR Manager/Union Relations – GE Lighting – Bridgeville, PA
Oct 2007 – May 2008
- Partnered with leadership team to negotiate and implement second tier wage with the union represented employee base.
- Worked with union leadership to resolve 15 grievances with none going to 3rd step.
- Guided the organization through disciplinary issues, FMLA, disability/workers comp cases, argument resolution, benefits assistance, and layoff counseling. From October 2007 to December 2009 (2 years 3 months) Acquisition/Transition Project Manager @ - Led benefits transitions for various GE acquisitions and dispositions. Led projects for the Genworth and GE Supply divestitures, NBC Universal, GE Healthcare and GE Money acquisitions. Transitioned over 15,000 employees onto or off of GE benefits.
- Trained over 10,000 employees in all of their GE benefit options for both acquisitions and divestitures. Knowledgeable in various plan areas including healthcare insurance, life insurance, defined benefit and contribution plans, and FSA. From February 2005 to October 2007 (2 years 9 months) Group Health Specialist @ - Recruited to oversee and project manage Open Enrollment for healthcare benefits for over 180,000 U.S. based GE employees and retirees. Successfully worked with all key operational departments to orchestrate project completion within a tight deadline.
- Designed and assisted in the creation of two web tool applications, which guided employees through their healthcare benefit choices, and received over 100,000 unique visitor hits.
- Led the creation and implementation of two HMO plans for the NBC Universal merger.
- Managed one of GE’s largest health plan suppliers which covered over 75,000 GE lives. Consistently resolved customer service issues escalated to the Corporate team.
- Implemented numerous policy changes which resulted in fewer escalated issues and overall customer satisfaction. From November 2002 to February 2005 (2 years 4 months) Intern @ - Supported various corporate teams including Healthcare Benefits Delivery and Healthcare Accounting, arranging for the delivery of benefits for General Electric employees located nationwide.
- Facilitated the identification and recovery process of $1.5 million in Medicare claims.
- Developed automated method to track over 500 supplier representatives and health
plans and utilized web based technology to house database on the Internet.
- As co-project lead, developed an auditing process to ensure Department of Labor
regulation compliance for GE's 30+ health plans and their claims and appeal processes. From June 2001 to November 2002 (1 year 6 months)
BA, Psychology @ Boston UniversityMBA @ Union College Leena Nair-Jones is skilled in: Leadership Development, Management, Succession Planning, Performance Management, Employee Relations, Talent Management, Six Sigma, Talent Acquisition, Cross-functional Team Leadership, Change Management, Process Improvement, Employee Engagement, Human Resources, Organizational Development, Organizational Design