Senior Vice President of Sales, Genesys Cloud @
University of Florida - Warrington College of Business
Distinguished corporate career as an executive-level sales leader known for ability to build and manage top-caliber sales teams, penetrate new markets, grow existing base and produce multimillion-dollar sales results. Proven success in consultative B2B sales,channel development, marketing, product development and Fortune 100 C-level client relationship development and management. Recognized for major deal-making talent; consistently ranked as highest
Distinguished corporate career as an executive-level sales leader known for ability to build and manage top-caliber sales teams, penetrate new markets, grow existing base and produce multimillion-dollar sales results. Proven success in consultative B2B sales,channel development, marketing, product development and Fortune 100 C-level client relationship development and management. Recognized for major deal-making talent; consistently ranked as highest profit and revenue generating sales leader.
Proven experience selling solutions to major Fortune 500 firms, including Sony,IHG,DirecTV, Microsoft, HSBC, WebMD, Bank of America, Coca-Cola, GE, AT&T, Wachovia, Strayer, Legal Zoom,ShopHQ, Chase, American Express, Wells Fargo, Comcast, ING, Citigroup, P&G, HCA, Churchill Downs,AAA,SolarCity,Zenefits,GSK,Overstock.com and Discover Card.
Specialties: Consultative B2B Sales
Competitive Market Positioning
Sales & Product Forecasting
Global Sales Expansion
Team Building / Mentoring
New Product Launches
Account Sales Strategies
Senior Vice President of Enterprise Sales @ OpenSpan (www.openspan.com) is an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency. The company’s solutions are optimizing billions of transactions within contact center, back office and critical process business units in organizations throughout the world. OpenSpan technology enables companies to leverage an iterative approach to improving processes, automating work and creating efficiencies that minimize costs and boost profits.
As SVP of Sales, Lee is responsible for enabling OpenSpan to be the leading solution in the industry by promoting and creating more efficient workers in the Enterprise marketplace. OpenSpan’s unique solutions provide companies with call centers agents and back office workers and applications the information required to understand activities and then automate those activities. These solutions deliver average increases in efficiency of over 20%. These results have provided OpenSpan customers with hard bankable ROI and are a key to OpenSpans acceleration in growth and profitability. From August 2015 to Present (5 months) VP of Enterprise Sales, Genesys Cloud @ Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center. Genesys Cloud is the worldwide market leader in Enterprise Cloud Deployments.
As VP of Enterprise Sales for the Cloud Division, I was responsible for leading the Genesys Cloud Sales team to grow it's market leadership position in the Enterprise SAAS contact center space. We were very successful in this mission, as our business grew over 400% post acquisition and the Genesys Cloud team finished at over 185% of plan while acquiring 1000% (10 times!!) more logos than in 2013. Every rep who was on the cloud team for the full 2014 year qualified for presidents club by exceeding their goals. From November 2013 to August 2015 (1 year 10 months) San Francisco Bay AreaSVP of Enterprise Sales @ Echopass is a Software as a Service (SaaS) company. We provide everything an enterprise needs to operate a contact center except the agents. The agents can be located anywhere; in single or multiple contact centers, on shore, off shore or at home. Our solutions immediately reduce the ongoing cost and complexity of running an enterprise class contact center. Our hosted solution enables a full-featured, end-to-end contact center solution that supports the entire range of inbound and outbound contact center services, from voice, chat, email and other data-based services to a combined, multi-channel service for blended agents. We deliver best-in-class interaction routing and queuing to optimize both customer experience and agent utilization across single site, multi-site, remote, and virtual contact centers. Echopass will save your organization money, free up your IT resources, and provide a world class solution that will enable enhanced customer contact capabilities .Echopass Corporation was founded in 2000 and is headquartered in Pleasanton, California.
As SVP of Enterprise Sales, responsible for leading Echopass to being the predominant solution in the SAAS contact center marketplace and bringing leading edge customer contact solutions to the largest organizations in the world. From February 2011 to November 2013 (2 years 10 months) VP of Sales, Named Accounts, North America @ Convergys is a leader in Relationship Management. They provide innovative solutions from their clients' everyday relationships with their customers and employees. They are acknowledged as a leader that enabled organizations everywhere to enhance the value of their relationships.
Responsible for leading North America sales team focused on supporting and expanding relationships with current and prospective key enterprise named/national accounts.
Solutions include those gained from Convergys' acquisition of Intervoice, a leader in the software-based interactive voice response, contact center, and mobile messaging technology and applications market. Focused on premised based and SAAS based solutions.
Grew year over year results by over 500% in 2010,exceeding annual team objective. From December 2009 to February 2011 (1 year 3 months) Vice President of Sales and Marketing @ SOAdesk provides desktop optimization and business intelligence for contact center agents allowing for significant economic benefit in the contact center, while enhancing the customer experience and minimizing IT workload.
Built on a proven SOA platform, SOAdesk’s United Desktop™ solution provides Agents access to everything they need, presents only what is relevant for each interaction and automatically performs critical functions for the Agent, driving measurably faster, more accurate and more valuable customer interaction – consistently. Ease of implementation and pay as you benefit pricing options offer Clients incredible payback and ROI.
SOAdesk was acquired by Cicero Inc in January 2010 From March 2009 to December 2009 (10 months) VP of Sales, Eastern Region @ Served as VP, Eastern Region for Infor-Epiphany with division revenues of $18M. Managed team focused on major account new business opportunities, and existing relationships. Oversaw $4M budget, ten sales executives, and four inside sales reps. Major customer wins include, ING, Navy Federal Credit Union, Web MD, Bank of America, Interval International, and support of a client base that includes, Citi-Group, Home Depot, Bell Canada, Rogers Communications,AutoTrader, Staples, American Airlines. From August 2006 to December 2008 (2 years 5 months) VP of National/Global Accounts @ Managed team that focused on 30-client Key Account portfolio for $650 M Telephony Company. Marketed contact center solutions via direct sales channels. Developed national/global account strategies to effectively increase penetration with existing clients and support new business relationships. Empowered to eliminate customer dissatisfiers through innovative programs and initiatives. Participated in regional analyst briefings, networked through industry associations, seminars, pipeline construction activities and leadership events. Managed National-Global Account Executive team of 8 directors, 5 engineering support reps, and customer satisfaction executives. From April 1993 to March 2006 (13 years) Major Account Executive, Large Systems @ Responsible for finding and closing new business opportunities as well as managing and growing a group of existing accounts providing recurring revenue. Effectively promoted company capabilities by developing strategic, client relationships. Conducted various sales activities to drive prospects through the sales cycle. Increased acceptance and usage of IP telephony and networking services within a client organization to create up sell opportunities. Negotiated with senior buyers, purchasing agents and key customer personnel. Quoted all product lines required by customer needs. Prepared, proposed and negotiated total fixed or flexible packages for Major Account customers From January 1983 to April 1994 (11 years 4 months)
MBA, Marketing, Finance @ University of Florida From 1979 to 1981 BS, Management @ University of Florida - Warrington College of Business Administration From 1974 to 1978 Lee Kayne is skilled in: Channel, Strategic Partnerships, Team Building, Relationship Management, B2B, SaaS, Positioning, Consultative Sales Management, Strategy, CRM, Enterprise Software, Product Marketing, Solution Selling, Contract Negotiation, Direct Sales
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