Lee Benson's Email Addresses & Phone Numbers

Application Team Lead - Remedy @ BBVA Compass Director of Educational Technology / Instructional Design @ Faulkner University - Manage institutional approach to course design on Blackboard LMS to ensure that courses are consistent across departments and disciplines. Ensure that courses meet standards for Quality Matters Rubric and Online Learning Consortium standards. Ensure that courses adhere to...

Application Team Lead - Remedy @ BBVA Compass Director of Educational Technology / Instructional Design @ Faulkner University - Manage institutional approach to course design on Blackboard LMS to ensure that courses are consistent across departments and disciplines. Ensure that courses meet standards for Quality Matters Rubric and Online Learning Consortium standards. Ensure that courses adhere to Americans with Disability Act guidelines.- Assist Faculty and Students with Blackboard LMS usage. Trouble shoot problems and act as liaison when needed between Blackboard Learn Support and individuals that might encounter any issues.- Manage iPad program for students.- Installed BMC Remedy AR System version 9.1 and Service Desk for proof of concept in a test environment.- Administrator / Coordinatorof New VoIP phone system from Vonage. From July 2017 to December 2018 (1 year 6 months) Montgomery, Alabama AreaSystems Engineer @ IT Prophets • Built and maintained a variety of custom BMC Remedy AR System applications for different customers in different lines of business.• Heavy focus on maintenance and administration of BMC Remedy ITSM, customization of ITSM modules, Service Request Management, Business Analytics, and integration between ITSM modules and custom code.• Began using BMC FootPrints Service Core 12.x Administration by taking and passing course and exam.• Began developing on the Force.com platform.• Began developing on the ServiceNow platform. From June 2012 to December 2016 (4 years 7 months) Montgomery, Alabama AreaBusiness Applications Supervisor, Remedy Team @ Colonial Bank • Managed Upgrade to Remedy Version 7.0.1 that also included an upgrade to MS SQL 2005.• Managed daily operations of Remedy development team as well as projects assigned to the team. Projects included applications in Visual Basic 6, Visual Basic .NET, and Fox Pro versions 6, 7, and 8, as well as Crystal Reports, versions 8.5 and 11.• Served as company software support for the internal applications developed and administered by the team. From February 2006 to January 2009 (3 years) Montgomery, Alabama AreaProgrammer Analyst, Remedy Developer / Administrator @ Colonial Bank • Developed and administered applications for internal use of many lines of business throughout the company.• Coordinated with business owners to manage development projects meeting the changing needs of the internal environment. Projects included applications in Visual Basic 6, Visual Basic .NET, and Fox Pro versions 6, 7, and 8, as well as Crystal Reports, versions 8.5 and 11.• Managed several upgrades to the Remedy core system and hardware. (Remedy Versions 4.5, 5.0, 6.0. MS SQL versions 6.5, 2000, and 2005.) From January 2001 to February 2006 (5 years 2 months) Montgomery, Alabama AreaSenior Network Engineer, Remedy Developer @ General Dynamics Information Technology • Installed Remedy version 7.1 on MS SQL 2005• Installed Remedy ITSM Suite version 7.0.1 for use in the Maxwell - Gunter Air Force Base Network Control Center.• Customized ITSM Incident Management and Change Management to be used in the unique environment present in the NCC• Managed Microsoft Server and Database environment for Remedy servers, including patches and updates to all operating systems and databases. From February 2009 to May 2012 (3 years 4 months) Montgomery, Alabama Area