Associates of Arts, Business Administration and Management, General @
Lakeland Community College
Business System Consultant II @ Provide daily functional support the following systems: Oracle, Markview, Captiva and Archer. Execute system setups, maintenance, reporting, and administration through high quality and efficient methodologies. Act as liaison between IT and internal business customers to research issues submitted by any Financial Operations systems user. Identify root cause, engage appropriate resources to discuss
Business System Consultant II @ Provide daily functional support the following systems: Oracle, Markview, Captiva and Archer. Execute system setups, maintenance, reporting, and administration through high quality and efficient methodologies. Act as liaison between IT and internal business customers to research issues submitted by any Financial Operations systems user. Identify root cause, engage appropriate resources to discuss issue resolution steps, provide timely and appropriate communication, test, validate, and implement solutions according to business priority to ensure timely and effective resolutions.
Support and administration resource on multiple system upgrade projects that often run in parallel, requiring daily multitasking and interchangeable priorities. Project management tasks include performing pre and post upgrade functional setups and validations through multiple environments. Working with business resources to define requirements and analyze impact of system modifications and enhancements. Guiding QA testers in the development of test scripts and supporting them through every aspect of testing to minimize roadblocks. Assisting IT developers when necessary to ensure defects are resolved in an efficient and accurate manner. Developing and conducting training for end users and create a Post Implementation Transition Plan to coordinate on-boarding for team members.
Primary resource for the creation and maintenance of invoice templates. Once designed and implemented, each template reduces the need for manual processor intervention, which increases staffing productivity and self-service. The templates work off optical character recognition (OCR) to identify key fields of an invoice and automatically feed the data fields into the Oracle ERP system for processing, bypassing manual validation. From October 2012 to Present (3 years 3 months) Quality Assurance Coach @ Provided guidance to a team of individuals on a daily basis.
Conducted reviews of completed audits to identify trends and training opportunities for individual team members and other areas with in Finops.
Provided constructive, actionable feedback and coaching to team members.
Represented the Control team on the Markview project. Acted as the subject matter expert for business processes related to the audit function. Identified control gaps and made recommendations to mitigate risks. Reviewed and wrote test scripts. Participated in user acceptance testing.
Worked with multiple business areas to review the effectiveness and efficiency of current processes and audits.
Collected and analyzed data; make recommendations for new processes and audits that will improve controls.
Prepared and distribute the weekly quality reports for distribution to the Accounts Payable Coordinators. Reviewed Processor errors compiled by the Quality Assurance Coordinators for audit inconsistencies.
Performed monthly detailed audits of Fixed Assets to ensure SOX Compliance.
Compiled Monthly team stat reports. From September 2008 to September 2012 (4 years 1 month) Quality Assurance Coordinator @ Responsible for ensuring Accounts Payables invoices were processed accurately by performing transactional audits in the auditor queue.
Compiled weekly quality reports for Accounts Payable Processors and Indexers.
Identified areas of opportunity that will lessen the risk of duplicates or overpayments.
Ran various audit reports including: 'Duplicates Same Except Supplier', 'APMI without Star', 'Manual Invoices entered using an Import Site Code', 'Manual Entries Made to Import Suppliers', 'Aramark', 'Recurring Suppliers' and researched results.
Conducted daily audits of Draft Control Endorsements.
Audit Contracts as needed. From September 2006 to September 2008 (2 years 1 month) Accounting Specialist III @ Completed resource assistance requests for processors, answered coach assist phone calls and completed weekly pend queue reviews.
Trained new processors and new coaches.
Assisted with the review and implementation of new processes and procedures.
Processed Acquisition New Business Applications and Acquisition Follow up.
Completing Pre-Audit Work items for new Escheatables and Payment Correction processors.
Processing Accounting Action Requests including: Disbursement, Reversal, Move money, Fee reversal, Credit card refund, Reverse waived balance, Prorater, EFT, Research and Indexing and Move a due date requests.
Additional Accounting Services transactions included: P-dot report reversal processing, Insured Escheatable processing, Corporate Draft Intercept report processing, and Collections.
Balanced a daily disbursement reconciliation report for Commercial Auto and completed Daily Balancing loan-in for multiple branches. From April 2002 to September 2006 (4 years 6 months) Administrative Assistant - Homeowners @ Ordered and Logged in Home Inspection Claims.
Printing and distributing incoming Rightfax and ACC Memos.
Performed administrative duties including Filing, faxing, copying, sorting mail and ordering unit supplies.
*Assignment was ended when Progressive cancelled the Homeowners product From January 2002 to April 2002 (4 months) Accounting Specialist I @ Completed US Bank Visa check reconciliation's from US Bank Visa to Progressive Insurance.
Audited Expense Reports.
Completed Pending Reports and Resubmit Reports files in XMS by contacting managers and employees on all levels of Progressive.
Vendor assistance and activation in APMI. Setting up Electronic Funds Transfers for employees.
Contacted outside vendors for verification of paid hotel folios.
Performed Administrative duties which included: Filing Reimbursement Expense Reports, Sorting and opening mail for Employee Reimbursement, Payroll, and Benefits Accounting departments and mailing out Reimbursement checks. From December 2000 to December 2001 (1 year 1 month)
Bachelors of Science, Business Administration @ Lake Erie CollegeAssociates of Arts, Business Administration and Management, General @ Lakeland Community CollegeRiverside High School Leah Edgell is skilled in: Auditing, Accounts Payable, Accounting, PeopleSoft, Customer Service, Access, Outlook, Process Improvement, Supervisory Skills, Excel, Word, PowerPoint, Problem Solving, Microsoft Office, Analysis
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