Image of Le Liu

Le Liu's email & phone number

Senior Tech Support @ Coupa Cloud, HQ

Le Liu's Email Addresses & Phone Numbers

Le Liu's Work Experience

Coupa Software

Advanced Support Engineer

San Mateo, California

Innovative Interfaces

Customer Support Specialist

September 2012 to May 2013

Emeryville, California, USA

GRB Entertainment

Production & Story Assistant

March 2008 to March 2011

Sherman Oaks, California, USA

Le Liu's Education

San Francisco State University

Bachelor’s Degree, Cinema Production

2000 to 2005

Le Liu's Professional Skills Radar Chart

Based on our findings, Le Liu is ...

Structured
Ambitious
Forward-thinking

What's on Le Liu's mind?

Based on our findings, Le Liu is ...

52% Left Brained
48% Right Brained

Le Liu's Estimated Salary Range

About Le Liu's Current Company

Innovative Interfaces

● Front-line Help Desk response to librarians and library directors utilizing the Millennium or Sierra desktop platforms. Regular, inbound calls involving system-down failures as well as CEO-level escalations. Assessed critical reports from institutions including UC Berkeley, Federal Reserve Bureau, Library of Congress, and the White House. Triaged tickets to appropriate expert teams (eg, Tech Support, Circulation/Checkouts, Collections/Records...

Frequently Asked Questions about Le Liu

What company does Le Liu work for?

Le Liu works for Innovative Interfaces


What is Le Liu's role at Innovative Interfaces?

Le Liu is Customer Support Specialist


What is Le Liu's personal email address?

Le Liu's personal email address is l****[email protected]


What is Le Liu's business email address?

Le Liu's business email address is [email protected]***.***


What is Le Liu's Phone Number?

Le Liu's phone (**) *** *** 262


What industry does Le Liu work in?

Le Liu works in the Computer Software industry.


About Le Liu

📖 Summary

Advanced Support Engineer @ Coupa Software ● Level-III Support for enterprise businesses using procure-to-pay (P2P) e-spend management platform. Provide recommendations on best practices, database management, & long-term capacity planning to SaaS customers such as Amazon, Atlassian, Glassdoor, Nike, Salesforce, Staples, Tesla, Toyota, and Uber. Fix or triage issues (eg, Procurement, Invoicing, Expense reports, Approval chains, Supplier chain management, Budgets & Analytics) requiring next steps from Development or Site Reliability Engineering. Resolve errors associated with import/export, resque jobs processing, and storage of CSV, XML, json, & image documents hosted by Amazon Simple Storage Service (S3) AWS. Query and analyze objects via REST API (eg, Postman, cURL) and MySQL (command line, phpMyAdmin) and Rails console. Execute MySQL and Ruby scripts to complete data changes, including large-scale production changes on live customer environments. Utilize tools such as Airbrake, ELK (Elasticsearch, Logstash, Kibana), GitHub, Graffana, Innotop, New Relic, and Vivid Cortex.● First team member with expertise & background in the Coupa integrations module. Point of escalation & mentorship for Level-II Support Engineers. Responsible for driving improvements in QE testing of performance benchmarks: Loading, processing, & exporting of transactions w/ many item lines; Validation & indexing of Transactional approval chains, Billing account rules, Business & security groups, etc.; Keyword & advanced filter searching (eg, Elasticsearch); the Coupa API. Collaborate with Performance Engineering, QE, and Cloud Operations to define and develop enhancements. San Mateo, CaliforniaCustomer Support Specialist @ Innovative Interfaces ● Front-line Help Desk response to librarians and library directors utilizing the Millennium or Sierra desktop platforms. Regular, inbound calls involving system-down failures as well as CEO-level escalations. Assessed critical reports from institutions including UC Berkeley, Federal Reserve Bureau, Library of Congress, and the White House. Triaged tickets to appropriate expert teams (eg, Tech Support, Circulation/Checkouts, Collections/Records Mgt, WebPAC/OPAC, Encore Discovery, Level-III Support Analysis). Completed basic network and configuration changes (eg, IP addresses, Limit Network Access tables, domain/DNS) in UNIX or SSH console. Assigned by Release Engineering to install c code patches and maintenance bundle upgrades. Established new procedures for Front-line team to perform upgrades historically reserved for Level-II Support to handle. Utilized SalesLogix CRM, and various server connection tools (eg, PuTTY, Windows 7 Remote Desktop, telnet, Cisco VPN). From September 2012 to May 2013 (9 months) Emeryville, California, USAProduction & Story Assistant @ GRB Entertainment ● Supported production, post-production, and executive teams during Emmy-winning seasons of "Intervention," A&E Network's highest rated show ever. Worked on-site with crew and subjects during live filming of family crisis situations. Identified needs of growing writing dept and helped establish first Story Assistant position on the series. Performed fact-checking on university, government, and police databases, as well as legal research platforms such as LexisNexis. Interfaced with and obtained data from federal health officials (eg, National Institutes of Health, White House Office of National Drug Control Policy). Located, negotiated, and acquired rights clearances from international content vendors (eg, BMI, ASCAP, Getty Images) as well as national and local news orgs and archives (eg, CBS, Associated Press). Physical and digital records manager for the show's entire history of releases and other legal contracts. Logged and digitized 1080p HDV tapes on Avid platform (Windows). Wrote analysis and summaries of audience reactions. Utilized Google Docs to enter tape logs, music sheets, and other network deliverables on weekly episodic deadline. From March 2008 to March 2011 (3 years 1 month) Sherman Oaks, California, USA


Le Liu’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Le Liu's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 11 month(s)

Le Liu's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

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Le Liu's Social Media Links

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