Image of Lauren McWalters

Lauren McWalters's email & phone number

Technical Support Specialist at Robin Powered

Lauren McWalters's Email Addresses & Phone Numbers

Lauren McWalters's Work Experience

Robin

Tech Support, Lead Documentation

Boston, MA Headquarters

TripAdvisor

Billing Support Specialist

November 2017 to March 2018

Needham, MA Headquarters

Kuvée

Lead Customer Support Agent & Operations Assistant

September 2016 to October 2017

Greater Boston Area

Lauren McWalters's Education

Georgia Southern University

Fashion Merchandising with a business minor, Fashion Merchandising

2007 to 2011

Georgia Southern University

Bachelor of Science (B.S.), Fashion Merchandising with a business minor

2007 to 2011

Lauren McWalters's Professional Skills Radar Chart

Based on our findings, Lauren McWalters is ...

Nurturing
Straightforward
Consistent

What's on Lauren McWalters's mind?

Based on our findings, Lauren McWalters is ...

52% Left Brained
48% Right Brained

Lauren McWalters's Estimated Salary Range

About Lauren McWalters's Current Company

Robin

Frequently Asked Questions about Lauren McWalters

What company does Lauren McWalters work for?

Lauren McWalters works for Robin


What is Lauren McWalters's role at Robin?

Lauren McWalters is Tech Support, Lead Documentation


What is Lauren McWalters's personal email address?

Lauren McWalters's personal email address is l****[email protected]


What is Lauren McWalters's business email address?

Lauren McWalters's business email address is [email protected]***.***


What is Lauren McWalters's Phone Number?

Lauren McWalters's phone (413) ***-*188


What industry does Lauren McWalters work in?

Lauren McWalters works in the Computer Software industry.


About Lauren McWalters

đź“– Summary

Tech Support, Lead Documentation @ Robin Boston, MA HeadquartersBilling Support Specialist @ TripAdvisor Responsible for analyzing, processing and preparing billing requests using the complex Oracle Revenue Billing System; including credits, rebills, pre-bills, & account updates.Exercise strong analytical skills to research and resolve sensitive matters for both internal and external customers, partners, and providers. From November 2017 to March 2018 (5 months) Needham, MA HeadquartersLead Customer Support Agent & Operations Assistant @ Kuvée Leading our customer support department with a 98% customer satisfaction rating.Repair customer trust with timely resolutions, troubleshooting, follow up actions, and strong empathy skills to build and nurture customer relationships.Work closely with the marketing and brand managers to discuss customer feedback to prioritize efforts on improvements to brand messaging, products and services.Developed a Customer Support Procedure manual to coach our growing Customer Support team to ensure high - quality and consistent customer interaction and support. From September 2016 to October 2017 (1 year 2 months) Greater Boston AreaE-commerce & Social Media Manager @ Carolina Girls Boutique Conducted product & apparel research to execute new marketing strategy resulting in a 380% increase in online sales revenue.Connected with customers, brands, trends, & competitors by directing organic marketing outreach efforts including; Instagram, Twitter, Facebook & Mailchimp. Expanded Instagram followers by 63%. Tracked brand messaging and customer engagements for web design maintenance resulting in a 345% increase in clicks per visit.Responded to all customer service inquires for the e- commerce department. Operated on the WooCommerce platform to integrate business essential services like product copywriting,& photography, stock management, and order fulfillment.Analyzed SEO reports.Built monthly sales reports in Excel. From August 2014 to May 2016 (1 year 10 months) Charleston, South Carolina AreaBrand Ambassador @ MKTG Managed interactive events in an energetic, enthusiastic, and articulate manner that engaged & educated consumers on MKTG Inc. brands to increase sales.Maintained a thorough knowledge and understanding of the MKTG Inc. brand and products.Built reports which reflected event sales & opportunities, photos, & customer feedback to the Inside Sales Department. From March 2012 to May 2016 (4 years 3 months) Charleston, South Carolina AreaRestaurant Manager @ Courtyard by Marriott Raised monthly Guest Service Scores by 12.8% for the Restaurant dept.Independently designed healthier menu options to accommodate & encourage health conscioustravelers. From November 2013 to June 2014 (8 months) Charleston, South Carolina Area


Lauren McWalters’s Personal Email Address, Business Email, and Phone Number

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Lauren McWalters's Ranking

Ranked #198 out of 3,958 for Tech Support, Lead Documentation in Massachusetts

Lauren McWalters's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

1 year(s), 8 month(s)

Lauren McWalters's Willingness to Change Jobs

Unlikely

Likely

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Lauren McWalters's Social Media Links

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