Laura Mundell's Work Experience
Director of Customer Experience
Director Customer Experience/Member Support Global Operations
March 2015 to April 2019
New York, New York
Arrow Business Communications
Customer Service Manager
February 2009 to May 2014
Surrey, United Kingdom
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Laura Mundell's Estimated Salary Range
About Laura Mundell's Current CompanyPeloton Interactive
Created a world-class Customer Experience Organization to complement and enhance the innovation of all Peloton products and servicesGrew and led teams in all locations globally, developed KPI’s with processes for monitoring team performance and quality whilst maintaining a high standard of customer and team satisfaction consistentlyCreated a global team structure with a strong focus on people and... Created a world-class Customer Experience Organization to complement and enhance the innovation of all Peloton products and servicesGrew and led teams in all locations globally, developed KPI’s with processes for monitoring team performance and quality whilst maintaining a high standard of customer and team satisfaction consistentlyCreated a global team structure with a strong focus on people and development across all sitesConstantly creating and committed to an innovative approach to increasing customer satisfaction
Frequently Asked Questions about Laura Mundell
What company does Laura Mundell work for?
Laura Mundell works for Peloton Interactive
What is Laura Mundell's role at Peloton Interactive?
Laura Mundell is Director Customer Experience/Member Support Global Operations
Laura Mundell's phone (212) ***-*423
What industry does Laura Mundell work in?
Laura Mundell works in the Health, Wellness and Fitness industry.
About Laura Mundell
💼 Past Experience
summarize:In 4 years at Peloton Interactive, Laura Mundell created a world-class Customer Experience Organization in addition to elaborated processes and high standards of customer satisfaction. With a focus on people and development, she grew and led teams in all locations globally. Additionally, Mundell continuously created and committed to an innovative approach to increasing customer satisfaction. Senior Manager, Customer Experience at Peloton Interactive from April 2014 to March 2015 in New York City, where she increased support coverage to 7 days a week. In her role as Customer Service Manager at Arrow Business Communications from February 2009 to May 2014 in Surrey, United Kingdom, Mundell managed all aspects of a team of 6 account executives. She was also responsible for carrying out performance appraisals and identifying, creating and organizing training as required. Mundell’s expertise in customer service and innovative strategy led to Peloton Interactive having consistently high customer satisfaction ratings.
Laura Mundell attended Belcanto London Academy from 2000-2011, where she enjoyed a teenage years spent performing in various shows and theater productions. While attending Belcanto London Academy, she also took course in Musical Theatre and Performing Arts. Upon graduation from Belcanto London Academy, Mundell then went on to work as an Actor in London for one year. After that, she returned to the United States and resumed her coursework at the University of Chicago. While attending the University of Chicago, Mundell also took course in Musical Theatre and Performing Arts. Upon completing her coursework and obtaining her Bachelor's Degree in Musical Theatre and Performing Arts, she then returned to London to pursue her career as an Actress.
💡 Technical & Interpersonal Skills
Laura Mundell has worked in customer service and product development for over 4 years, most recently as the Director of Customer Experience at Peloton Interactive. From her work experience, Laura has developed strategies and techniques for increasing customer satisfaction and improving the innovation of Peloton products and services. Additionally, Laura has also been involved in leading and managing teams of employees throughout numerous locations, as well as participating in monthly departmental and company-wide meetings. In her most recent role, Laura was responsible for developing and implementing global customer experience strategies for Away and increasing support coverage to 7 days a week. Overall, Laura has demonstrated a commitment to creating world-class customer experiences and ensuring that all of her employees are dedicated to meeting high standards.
In a nutshell
Ranked #446 out of 8,920 for Director Customer Experience/Member Support Global Operations in New York
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
4 year(s), 9 month(s)
There's 85% chance that Laura Mundell is seeking for new opportunities
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