Image of Laura Mundell

Laura Mundell's email & phone number

Director of CX at Away

Laura Mundell's Email Addresses & Phone Numbers

Laura Mundell's Work Experience

Away

Director of Customer Experience

Peloton Interactive

Director Customer Experience/Member Support Global Operations

March 2015 to April 2019

New York, New York

Arrow Business Communications

Customer Service Manager

February 2009 to May 2014

Surrey, United Kingdom

Laura Mundell's Education

Belcanto London Academy

Musical Theatre, Performing Arts, A

2000 to 2011

Laura Mundell's Professional Skills Radar Chart

Based on our findings, Laura Mundell is ...

Devoted
Initiating
Dependable

What's on Laura Mundell's mind?

Based on our findings, Laura Mundell is ...

52% Left Brained
48% Right Brained

Laura Mundell's Estimated Salary Range

About Laura Mundell's Current Company

Peloton Interactive

Created a world-class Customer Experience Organization to complement and enhance the innovation of all Peloton products and servicesGrew and led teams in all locations globally, developed KPI’s with processes for monitoring team performance and quality whilst maintaining a high standard of customer and team satisfaction consistentlyCreated a global team structure with a strong focus on people and...

Frequently Asked Questions about Laura Mundell

What company does Laura Mundell work for?

Laura Mundell works for Peloton Interactive


What is Laura Mundell's role at Peloton Interactive?

Laura Mundell is Director Customer Experience/Member Support Global Operations


What is Laura Mundell's personal email address?

Laura Mundell's personal email address is l****[email protected]


What is Laura Mundell's business email address?

Laura Mundell's business email address is [email protected]***.***


What is Laura Mundell's Phone Number?

Laura Mundell's phone (212) ***-*423


What industry does Laura Mundell work in?

Laura Mundell works in the Health, Wellness and Fitness industry.


About Laura Mundell

💼 Past Experience

summarize:In 4 years at Peloton Interactive, Laura Mundell created a world-class Customer Experience Organization in addition to elaborated processes and high standards of customer satisfaction. With a focus on people and development, she grew and led teams in all locations globally. Additionally, Mundell continuously created and committed to an innovative approach to increasing customer satisfaction. Senior Manager, Customer Experience at Peloton Interactive from April 2014 to March 2015 in New York City, where she increased support coverage to 7 days a week. In her role as Customer Service Manager at Arrow Business Communications from February 2009 to May 2014 in Surrey, United Kingdom, Mundell managed all aspects of a team of 6 account executives. She was also responsible for carrying out performance appraisals and identifying, creating and organizing training as required. Mundell’s expertise in customer service and innovative strategy led to Peloton Interactive having consistently high customer satisfaction ratings.


🎓 Education

Laura Mundell attended Belcanto London Academy from 2000-2011, where she enjoyed a teenage years spent performing in various shows and theater productions. While attending Belcanto London Academy, she also took course in Musical Theatre and Performing Arts. Upon graduation from Belcanto London Academy, Mundell then went on to work as an Actor in London for one year. After that, she returned to the United States and resumed her coursework at the University of Chicago. While attending the University of Chicago, Mundell also took course in Musical Theatre and Performing Arts. Upon completing her coursework and obtaining her Bachelor's Degree in Musical Theatre and Performing Arts, she then returned to London to pursue her career as an Actress.


💡 Technical & Interpersonal Skills

Laura Mundell has worked in customer service and product development for over 4 years, most recently as the Director of Customer Experience at Peloton Interactive. From her work experience, Laura has developed strategies and techniques for increasing customer satisfaction and improving the innovation of Peloton products and services. Additionally, Laura has also been involved in leading and managing teams of employees throughout numerous locations, as well as participating in monthly departmental and company-wide meetings. In her most recent role, Laura was responsible for developing and implementing global customer experience strategies for Away and increasing support coverage to 7 days a week. Overall, Laura has demonstrated a commitment to creating world-class customer experiences and ensuring that all of her employees are dedicated to meeting high standards.


Laura Mundell’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Laura Mundell's Ranking

Ranked #446 out of 8,920 for Director Customer Experience/Member Support Global Operations in New York

Laura Mundell's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

4 year(s), 9 month(s)

Laura Mundell's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 85% chance that Laura Mundell is seeking for new opportunities

Laura Mundell's Social Media Links

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