Strong organizational leader who is committed to corporate engagement and the alignment of business practices with operational goals/metrics. I strategically work to identify best practices within Learning & Development/HR and partner, collaborate, design, & drive policies as needed. My extensive experience includes recruiting, talent sourcing, leading diversity initiatives, project management, and facilitating training courses for executives as well as new employees. I also have experience leading training initiatives in multi-business line environments; I have proven success in identifying, developing and implementing value added learning solutions. Through incorporating a strategic consultative approach to working with business partners, I effectively bridge the gap between management expectations and successful front line implementation and results. Areas of Expertise - Leadership and Management Development - Customer Service - New Hire Onboarding - Organizational Effectiveness - Regulatory and Compliance - Change Management - Talent Development 2012 | USF College Employer Panelist 2012-Current | ASTD Member 2012-ASTD "Consultant Training" Certification 2012-Current | Fred Pryor Member

Director, Learning and Development @ From January 2015 to Present (8 months) Clearwater, FLSenior Learning & Development Manager @ Responsible for improving the productivity of MCCS employees as well as developing core competencies and strategies that drive results, while engaging/developing our talent. I currently manage 15 employees ( 3 managers, and 12 supervisors) in both facilitation and instructional design, while supporting over 1000 employees. Responsible for the effective development, coordination and presentation of training and development programs for all employees and upwards to 6 operational departments. As a consultant, I identify and arrange suitable training solutions for employees and actively offer solutions to help educate, enhance performance and recognize performance. Often I am in the classroom facilitating Academy courses, and Leadership programs as we work to continually develop our talent. From 2011 to January 2015 (4 years) Human Resources Manager @ Managed non exempt recruiting, the Executive Development program, diversity initiatives, associate relations, advertising and budgets for the credit operation. Sourced and hired between 500-600 new hires annually. Responsibilities included driving corporate programs and implementation of new policy/procedures for over 1000 employees. Maintained a 40% referral percentage in hiring and consistently developed creative referral strategies and marketing plans that boosted our HR fill rate. Partnered with external vendors to help manage ad accounts and marketing media. Attended monthly job fairs across Tampa Bay, working strategically to source for bilingual candidates as well. From 2009 to 2011 (2 years) Executive Development Program Manager @ Manager in the Executive Development program. For two years I studied both the operations and administrative management of Human Resources and Credit Services, while balancing a team of associates and supervisors which ranged from 4-34 employees. I also created an innovative business proposal for Human Resources efficiency that I presented to the Macy's Credit Executive Board. Within this period I cross trained in 7 areas of business, and led advertising, recruiting, diversity, productivity and associate engagement initiatives within both Human Resources and Bloomingdales Credit Customer Service. From 2007 to 2009 (2 years)

Bachelor of Arts (B.A.), English Literature | Business @ Florida State University From 2003 to 2007 Latoya Small is skilled in: Recruiting, Human Resources, Training, Leadership, Talent Management, Sourcing, HR Policies, Advertising, Budgets, Retail, Team Building, Management, Performance Management, Leadership Development, Employee Relations, Team Leadership, Employee Training, Personnel Management, Hiring, Customer Service, Employee Engagement, Interviews, College Recruiting, Conflict Resolution, Training Delivery, PeopleSoft, Staff Development, Executive Coaching, Career Development, Organizational..., Onboarding, Job Coaching, Thought Leadership