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Kyle ACP

Senior Project Manager/Scrum Master @ TIAA-CREF

Lean Agile Coach/Trainer/Speaker - Managing Principal of AgileAble

Charlotte, North Carolina Area

Ranked #289 out of 5,771 for Senior Project Manager/Scrum Master in North Carolina

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Kyle ACP's Email Addresses & Phone Numbers

Kyle ACP's Work Experience


Senior Project Manager/Scrum Master

March 2015 to November 2015

Charlotte, North Carolina Area

Bank of America

Agile Coach/Senior Project Manager

June 2014 to February 2015


Senior PM

2015 to 2015

Kyle ACP's Education

Charis Bible College Florida

Completion of School of Practical Ministry

2010 to 2012

The University of Findlay

MBA Business

2002 to 2003

Bowling Green State University

Bachelors of Science Management Information Systems

1997 to 2001

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About Kyle ACP's Current Company


• TIAA-CREF has $834 billion in assets under management, with 5 million individual users, and 3.7 million institutional clients • BI Data Warehousing and Reporting: -Managed an ITRIS Security Team to create Monthly Operational Vulnerability Reporting Dashboards via Tableau and a SQL Server Data Warehouse -Managed a Patching Portal Project to load data into a data warehouse...

Frequently Asked Questions about Kyle ACP

What company does Kyle ACP work for?

Kyle ACP works for TIAA-CREF

What is Kyle ACP's role at TIAA-CREF?

Kyle ACP is Senior Project Manager/Scrum Master

What is Kyle ACP's personal email address?

Kyle ACP's personal email address is ky****[email protected]

What is Kyle ACP's business email address?

Kyle ACP's business email address is k****[email protected]

What is Kyle ACP's Phone Number?

Kyle ACP's phone (704) ***-*238

What industry does Kyle ACP work in?

Kyle ACP works in the Information Technology and Services industry.

About Kyle ACP

📖 Summary

Agile Scrum Master/Coach PROFESSIONAL SUMMARY: Results oriented senior professional with over 13 years’ experience in the areas of operations, project management, technical, and business development. Consistently manages multiple projects; utilizes Agile and SDLC Project Management methodologies. Manage large teams, both on and off-shore, in a matrix environment(s). Possess a strong ability to multi-task in a fast paced environment. Strong written communication skills including: executive summary’s, status reports, executive updates, presentations, and financial health updates. Strong oral communication skills including: presentations to C-Level executives, conference calls, and meetings. Coordinate project schedule and budget to ensure projects are completed on time, and on budget. CAREER HIGHLIGHTS: • 13+ years program\project management experience • PMI-ACP (Agile Certified Practitioner) certification • CSM (Certified Scrum Master) certification • PMI-PMP certification • MBA • Big 4 Consulting Experience with PwC • Undergraduate degree in Management Information Systems (MIS) • Client industry experience includes Banking (Bank of America, Wachovia, Banco de Chile, LaSalle Bank), Consulting (PwC, JSWco), Mortgage (Freddie Mac) Retail (Sealy, Lowe’s, Stein Mart, Carolina Pad, Barnes & Noble), Security (ADT Security), Software (Microsoft), Oil & Gas (Marathon Oil Company), Telecommunications (Verizon Wireless), Insurance (Nationwide Insurance), Logistics (MBM, FHI) and Grocery (Harris Teeter) industriesSenior Project Manager/Scrum Master @ • TIAA-CREF has $834 billion in assets under management, with 5 million individual users, and 3.7 million institutional clients • BI Data Warehousing and Reporting: -Managed an ITRIS Security Team to create Monthly Operational Vulnerability Reporting Dashboards via Tableau and a SQL Server Data Warehouse -Managed a Patching Portal Project to load data into a data warehouse from various source systems, and create dashboards via Tableau. Created the data dictionary, worked with numerous teams to ensure buy-in on the approach, and presented to Executives • Cyber Security: -Managed a security vulnerability patching program for over 6,000 application servers • Infrastructure: -Managed a Server Decommissioning Project -Managed a project to update server hardware From March 2015 to November 2015 (9 months) Charlotte, North Carolina AreaAgile Coach/Senior Project Manager @ Hadoop (Cloudera) Shared Platform - Database Infrastructure Support Team (Big Data) Agile Coach/Senior Project Manager (6/2014 – 2/2015) • Bank of America had a 2013 fiscal year Operating Income of 19 billion dollars • Agile Coach who conducted analysis, built presentations, and made recommendations on how to transform their Hadoop infrastructure team from SDLC and Just Do It methodologies into Agile teams • Managed the JIRA (Agile tool) iterations for the team and performed JIRA ticket reporting analysis and presentations • PMO resource who managed multiple upgrade projects to the latest versions of Cloudera Hadoop. Installed on over 300 nodes (servers), with 8 application team tenants participating in testing, utilizing 8 different executive stakeholders • Change Management Team Lead with respect to the governance of client application implementations on Hadoop, ensuring best practices, and maintaining a stable infrastructure for all Hadoop Shared Platform tenants • Worked with C-Level Executives, Officers, and Senior Managers to create and approve the team’s annual operating budget • Created the monthly Hadoop Shared Platform summary presentation for C-Level Executives • Coordinated with third party software vendor Cloudera to escalate tier 3 issues and support • Performed security audits on Hadoop users in order to ensure Sarbanes Oxley compliance • Team supported numerous technologies on the Cloudera Hadoop environment including Microstrategy, SQL Server, Oracle, Data Warehouse, MapReduce, YARN, Pig, Hive, HBase, and Impala From June 2014 to February 2015 (9 months) Senior PM @ From 2015 to 2015 (less than a year) Scrum Master/Senior Project Manager (6/2012 – 11/2013) @ • Utilized the Scrum Agile Methodology including: o Utilized VersionOne to track Agile sprints including epics, stories, tasks, defects, burndown charts, etc., o Scrum Master who served his Scrum teams to deliver high quality, working software, in a time box, o Worked with Product Owners, Development Leads, Developers, BA’s, and Management, and o Implemented project kick-offs, daily stand-ups, retrospectives, etc. • Built up the PMO in many ways including: o Led monthly project management committee meetings, o Created a project status report template in Microsoft OneNote, o Created project management templates in Word, Excel, etc., and o Created/improved project management processes. • Implemented Microsoft SharePoint content management solutions including: o Partnered with the largest SharePoint consulting firm on the East Coast, o Gathered business requirements, o Managed SharePoint installations for multiple clients, o SharePoint Governance, o SSAS transaction level cube security, o Kerberos Security, and o Implemented SharePoint 2013 Portal. • Implemented Business Intelligence solutions for several clients including: o Created Data Warehouses, o Created SSRS Reports, o Created/modified SSAS Cubes, o Created/modified SSIS (ETL) packages, and o Created PerformancePoint Dashboards with customized analytics and scorecards. • Utilized Account Management including: o Managed client relationships, o Sold new business, o Utilized Microsoft Dynamics CRM, and o Utilized Microsoft OneNote to create account status reports, meeting minutes, training notes, etc. • Utilized Financial Management including: o Managed project budgets, o Created monthly billing status reports, and o Worked with the Accounting Department with respect to monthly invoicing. From June 2012 to November 2013 (1 year 6 months) Scrum Master/Senior (BI) Business Intelligence Project Manager (5/2011 – 5/2012) @ • In 2010, Stein Mart had an operating income of $53.1 million dollars, and was sitting on $80 million of cash reserves. • Migrated custom mainframe reporting solution Evolution to Oracle (RMS) Retail Merchandising System, which didn’t have significant reporting functionality, therefore implemented data warehouse and (BI) business intelligence via SQL Server and SharePoint tool sets. Utilized SSRS for online reporting, SSIS for ETL packages, and SSAS for cube analysis. • Responsible for delivering approximately 75 Financial BI reports, roughly 4 times more reports than other BI analysts. Process flowed from Requirements, Design, Build, and Testing, through the Implementation Phase. • Utilized the Agile Methodology via SCRUM’s with SPRINT documents in the Build Phase, and SDLC in the rest of the project via Microsoft Project. • Testing included data validation, SIT, UAT, and post implementation verification utilizing Quality Center. This was completed in conjunction with the developers, BA’s, QA Testing Team, OLR (RMS third party experts), and business. • Utilized the SQL Server 2008 BI tool set including: o (SSRS) SQL Server Reporting Services: Provided an online reporting tool for the business to leverage their reports that our team built, o (SSIS) SQL Server Integration Services: Tool to create ETL packages for extraction, transformation, and loading of data in the data warehouse, and o (SSAS) SQL Server Analytical Services: Provide ability to do analytics via an OLAP Cube. Often utilized via a MS Excel front end. • Utilized pmPoint, an MS Sharepoint add-on, as the online project status tool. • Managed the QA Testing Team utilizing Quality Center. From May 2011 to May 2012 (1 year 1 month) Jacksonville, Florida AreaSenior Project Manager @ • Tyco International generates approximately $20+ billion in revenue per year. • LEAD’s Phase 7 Project o Led an approximately $1 million LEAD’s project. o Managed the QA Testing Team utilizing Quality Center. o Client(s) included Residential, Resale, and Small Business Sales teams. o Led multiple application development projects. o Complex Java J2EE Websphere development environment. o LEAD’s front end applications/back end data sources: o Managed a large virtual team including:  Offshore development model utilizing third party development firm TATA (TCS)  Onshore BA, Project Coordinator, Senior Engineer, Mainframe Engineer, Technical Lead, QA(s), SME’s, etc. • Verizon Lead to Quote Project o Led a work-stream of an approximately $4 million dollar project. o ADT Partnership with Verizon to sell security equipment to Verizon customers. o Complex Java J2EE Websphere development environment. • LEAD’s Telemar Resale Sales Automation Project o Led an approximately $600,000 business intelligence/data warehouse project. From September 2010 to September 2011 (1 year 1 month) Jacksonville, Florida AreaPMO Office @ • Built up the PMO in many ways including: o Change Management: Redesigned the PMO Meetings to utilize a HealthCard representing only Business Milestones/Deliverables, with IT Deliverables rolled into them. o Issue Management: Created an Issue/Risk/Decision/Action Item Database in Sharepoint across the platform. o Standardization: Created project management templates. o Microsoft Sharepoint/Project Server: Created/administered many Sharepoint/Project Server sites. o Created and documented best practices. • Project Manager for the Independent Lead Management Project: o Team successfully completed the project on an extremely aggressive timeline. o Team re-wrote an Access System to integrate updated business logic. o Improved performance by over 600%. o Saved the company $100,000 by implementing the system in time for the new users. From October 2009 to September 2010 (1 year) Charlotte, North Carolina AreaSenior Project Manager @ • CTS Management o Program Manager for a Next Generation Business Intelligence & Reporting program consisting of 24 projects. o Implemented several next generation reporting systems and data, which added value to the client in the following ways:  Created scalability and sustainability across the global enterprise,  Created one version of the truth from top to bottom of the organization,  Enabled engineers and managers with seamless reporting, and  Created agility to respond to data and reporting needs quickly. o Migrated reporting and data infrastructure. • PMO o Built up the PMO in many ways including:  Provided guidance to other project managers.  Created best practices.  Created project management templates.  Created\administered many Project Server/Sharepoint sites.  Created a PMP certification presentation.  Created Excel Services reports.  Created Access 2007 databases that were linked to Sharepoint lists, and then exported the reports to Sharepoint. From July 2008 to April 2009 (10 months) Charlotte, North Carolina AreaSenior Project Manager @ • CIPRS Project: Integrated Lotus Notes passwords into the CIPRS reset tool to reset all passwords in one integrated setting. • Compliance Validation: Managed a project which created a tool that the Compliance team could use to verify that e-mails and chats of content filtered and/or internally archived employees make it into one of the Compliance systems. • Managed a provisioning project, which created efficiencies, and saved the company $100,000 • REFS E-Mail Migration: Migrated over 700 users from Lotus Notes to Exchange. • GoldenWest Lotus Notes ATS Application Environment • FunMail Sunset Project • Senior Project Manager for the CIB – Wholesale Operations – Data Support Group. Created a process around data framework data requests in a teradata environment. • Senior Project Manager for the Transaction Data Warehouse (TDW) Project. Created documentation around the strategic and tactical business case for the project. Some of the projects benefits included: one centralized location for the data, improved data validity, and reduced support costs. • Project manager for a managed desktop project. Led groups through the entire project life cycle from feasibility through deployment. Potentially saved the company millions in possible litigation and fines, through the use of reconciling software licenses on the desktops to manage compliance issues. Saved the company thousands in hardware repair costs, hardware and software replacement costs, and productivity by avoiding viruses, worms, and spyware, through the use of updating desktop security. Saved the company thousands in technicians’ installation costs by providing a platform for software and patch distribution via SMS. Saved the company thousands in support costs by providing for a controlled, consistent, and secure desktop. Saved the company thousands in vendor warranties and support. From August 2006 to July 2008 (2 years) Charlotte, North Carolina AreaSenior Consultant @ • Helped manage a records retention project for the largest bedding manufacturer in the world with sales of almost $1.5 billion in fiscal year 2005. Interviewed key stakeholders and documented their business process, as it related to records retention. Participated in the research and execution of a third party document inventory web survey. This potentially saved the company millions of dollars, with respect to fines and penalties from regulators and investigators, by being able to produce timely, accurate, and complete records. • Managed the business process and IT deficiencies on a Sarbanes-Oxley 404 project for a company in the mortgage industry with over $1.4 trillion in financing. • Worked on a consulting project for a 26 billion dollar bank, the nation's fourth largest bank holding company, and third largest full-service retail brokerage firm. Tracked their system controls and audit updates. This helped the client validate compliance to applicable regulations. • For a 2 billion dollar bank, utilized the Anti-Money Laundering methodology, in order to help the client create an AML program, and to reduce the risk of regulatory fines or penalties. This potentially saved the company millions of dollars, with respect to fines and penalties from regulators, by instituting a strong AML program. • Managed a group of twelve on a Sarbanes-Oxley 404 project for a company in the mortgage industry with over $1.4 trillion in financing; specifically worked in conjunction with the business process group to help document the client’s key controls. Worked with the IT audit group to analyze the client’s database modifications process and make appropriate recommendations. This was done through the use of interviews with key stakeholders of the client’s high priority applications. This potentially saved the company billions by allowing them to continue to publicly trade on Wall Street. From January 2005 to August 2006 (1 year 8 months) IT Business Analyst @ • Marathon generated almost 50 billion dollars in revenues and employed over 25,000 people in 2004 • Worked on a remote communications project to improve communications with the remote offices. Worked with the client and visited remote sites to understand and resolve remote communication issues. This project saved the company over a million dollars • Project leader for Integrity Assessment Planning project in which we saved the company over $100,000 in data integrity • Supervised a team of three on a software winnowing project, saved the company over $50,000 • Supported over one thousand users for our web based project portfolio system. This system tied in data from a multitude of external systems including GIS, Oracle, SQL Server, SmartStream (accounting information), Mainframe, and ProjectWise. This position included an extensive amount of analysis to understand the issue(s), and implement a solution(s) From January 2000 to December 2004 (5 years) Business Analyst Intern @ • Nationwide generated over 3 billion dollars in revenue in 2001 • Business Analyst • Helped extract data, via an NCR data warehouse front end, to answer business questions From May 2001 to August 2001 (4 months) Business Analyst Intern @ • National City Bank generated over 1.4 billion in Net Income in 1999 • Business Analyst From May 1999 to August 1999 (4 months) Completion of School of Practical Ministry @ Charis Bible College Florida From 2010 to 2012 MBA, Business @ The University of Findlay From 2002 to 2003 Bachelors of Science, Management Information Systems @ Bowling Green State University From 1997 to 2001 Kyle ACP is skilled in: Scrum Master: CSM, Agile Coach: PMI-ACP, Agile Methodologies: Scrum, Agile Methodologies: Kanban, Agile Methodologies: Scrumban, Project/Program Management: PMP, BI: SQL Server Data Warehousing, BI: SSRS Reports (SQL Server Reporting Services), BI: SSAS Excel Cubes (SQL Server Analytic Services), BI: Tableau Reporting, Big Data​: Cloudera Hadoop, Financial: Clarity, Agile Reporting: VersionOne, Agile Reporting: Rally, Agile Reporting: JIRA

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In a nutshell

Kyle ACP's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Perceiving (P)

Average Tenure

1 year(s), 4 month(s)

Kyle ACP's Willingness to Change Jobs



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