Vice President, Center Operations at Examity®
Norfolk, Massachusetts
Call Center Director with an extensive background in the Customer Service industry. Comprehensive experience leading large corporate teams and managing daily operations. Proven leadership during corporate transformations with a successful track record of increasing associate and customer satisfaction. Proficient in leveraging data to uncover efficiency opportunities and deliver reliable, repeatable, and sustained business results.Sr. Director Operations @...
Call Center Director with an extensive background in the Customer Service industry. Comprehensive experience leading large corporate teams and managing daily operations. Proven leadership during corporate transformations with a successful track record of increasing associate and customer satisfaction. Proficient in leveraging data to uncover efficiency opportunities and deliver reliable, repeatable, and sustained business results.Sr. Director Operations @ SMB - Cloud Enablement & Managed Services From November 2015 to Present (2 months) Director of Operations @ From April 2011 to October 2015 (4 years 7 months) Director Customer Care @ From July 2006 to November 2010 (4 years 5 months) Business Support Executive (SVP) @ From November 1993 to May 2006 (12 years 7 months) Call Center Manager, VP @ From 2000 to 2004 (4 years) Team Manager, AVP @ From 1997 to 2000 (3 years) Sales @ From 1993 to 1997 (4 years) bs, Business @ Skidmore College From 1986 to 1990 Bachelor's degree, Business Administration and Management, General @ Skidmore College From 1986 to 1990 Kurt Grabner is skilled in: Call Center, Team Building, Strategic Planning, Sales, Change Management, Vendor Management, Call Centers, Cross-functional Team Leadership, Customer Experience, Operations Management, Leadership, Process Improvement, Customer Satisfaction, Telecommunications, Customer Service
PlumChoice
Sr. Director Operations
November 2015 to Present
PlumChoice
Director of Operations
April 2011 to October 2015
Cox Communications
Director Customer Care
July 2006 to November 2010
Bank of America
Business Support Executive (SVP)
November 1993 to May 2006
Fleet Bank
Call Center Manager, VP
2000 to 2004
Bank of Boston
Team Manager, AVP
1997 to 2000
BayBank
Sales
1993 to 1997
What company does Kurt Grabner work for?
Kurt Grabner works for PlumChoice
What is Kurt Grabner's role at PlumChoice?
Kurt Grabner is Sr. Director Operations
What industry does Kurt Grabner work in?
Kurt Grabner works in the Consumer Services industry.
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