Proven IT leader of cross-channel retail technology solutions. 15+ years of leading development initiatives in eCommerce , Point of Sale, and retail productivity systems. Specialties: Point of Service eCommerce Order Management Product Catalog Labor Management Project and Program Management Portfolio Management IT Service Management/ITIL v3

Director, Store Systems Development / IT Store Support @ Lead development of software applications and support functions for 3900 Advance Auto Parts stores. Application Development - Manage development and support of Point of Sale platform - Manage support of legacy Product Catalog and development of replacement Product Catalog - Previously led development efforts in Order Management, Labor Management, Enterprise portal, and Performance Management applications IT Service Management - Manage development of Remedy IT Service Management suite applications for IT Operations and several business functions - Lead Enterprise IT Service Management Operations, including Service Desk and second and third tier support teams From November 2010 to Present (5 years) Roanoke, Virginia AreaManager, Systems Development, advanceautoparts.com @ Established eCommerce IT practice at Advance Auto Parts when a previously outsourced eCommerce relationship was ended. Led design, development, and launch of advanceautoparts.com B2C eCommerce site and a supporting Customer Call Center application in a tight 6 month timeline. Simultaneously led development effort to scale a pilot B2B site for national rollout. Partnered with vendors and supporting IT teams to establish operational processes for all eCommerce systems. Partnered with eCommerce business leadership in creating site roadmaps and portfolio management process. From May 2009 to November 2010 (1 year 7 months) Richmond, Virginia AreaManager, Web Applications, circuitcity.com @ • Manage all software development and support for circuitcity.com and supporting applications including fraud tools, product fulfillment applications, operational emails, and customer support application • Manage department of 60+ associates with 5 direct reports • Develop and manage multi-million dollar budget for the development and operations of circuitcity.com applications • Partner with business owners on the creation of project business cases, IT estimates, and portfolio management • Manage contracts for software purchase and maintenance, professional services, and software services • Ensure successful audits and remediation for Sarbanes-Oxley (SOX) and Payment Card Industry (PCI) requirements • Actively championed the transition to agile development teams, created three pilot teams, obtained training and resources for these teams to grow, actively worked with the teams to develop a Circuit City Direct agile methodology From May 2006 to March 2009 (2 years 11 months) Richmond, Virginia AreaManager, QA & Testing @ • Established the first Circuit City Direct QA & Testing team, team was often held up as model for other departments, consulted in the creation of QA teams in other areas of the enterprise • Developed testing processes including test planning, release planning, test execution, and test reporting metrics • Developed software configuration management process • Developed release deployment process and managed most deployments for 6 years • Managed full software development lifecyle (SDLC) for department of 60+ individuals, often consulted on SDLC efforts across the company • Managed quality milestones in a multi-year overhaul of circuitcity.com site utilizing contract development resources both onshore and offshore • Initiated a software test automation program using Mercury Interactive’s Winrunner and Quick Test Pro From December 1999 to May 2006 (6 years 6 months) Richmond, Virginia AreaSystems Analyst @ • Developed system test sets for initial launch of circuitcity.com as an eCommerce site, managed execution of multiple cycles of system and end-to-end testing prior to grand opening of the site • Developed defect tracking and reporting procedures utilizing Mercury Interactive’s Test Director From April 1999 to December 1999 (9 months) Richmond, Virginia AreaQuality Assurance Engineer @ • Performed system testing for client/server, intranet, and internet applications for use by financial consultants • Developed internal defect tracking procedures and custom tool in Lotus Notes • Developed templates and standards for test plans, test sets, and test reports • Wrote business and system requirements for web and Voice Response Unit (VRU) stock trading systems • As part of division Project Management Office (PMO), trained project management staff on software development lifecycle and project management techniques From April 1996 to April 1999 (3 years 1 month) Richmond, Virginia AreaSoftware Testing Engineer @ • Performed system testing for industry-leading massively-multiplayer online games • Managed Beta testing programs From July 1995 to April 1996 (10 months) Charlottesville, Virginia AreaSoftware Testing Engineer @ • Provided independent verification and validation services for NASA systems including satellite command management systems, real-time telemetry, communication satellite scheduling systems, Hubble maintenance planning systems, and satellite simulators • Led effort in department to obtain CMM Level 3 certification & ISO 9001 certification From July 1993 to July 1995 (2 years 1 month) Greenbelt, Maryland

Master's Certificate, Project Management @ The George Washington University - School of Business From 2003 to 2006 B.S., Mathematics @ Virginia Polytechnic Institute and State University From 1989 to 1993 Kristin McNaron is skilled in: SDLC, E-commerce, Project Management, Program Management, Change Management, Quality Assurance, Process Improvement, PMO, Integration, Agile Methodologies, Testing, Leadership, Management, Store Systems, IT Strategy, Enterprise Software, Software Development, Customer Service, Project Portfolio..., Team Building, Enterprise Architecture, Training, Project Planning, ITIL v3 Foundations..., POS, IT Service Management, Service Desk Management, Retail, Leading Organizational..., Order Management