BA, Applied Linguistics (English & French) @
Marie-Curie Sklodowska University in Lublin, Poland
I am a multilingual business professional with proven consulting and key account management skills. My experience spans from government administration in foreign affairs and diplomacy, through export/import operations on the FMCG market, international project consulting in the domain of Talent Management, Applicant Tracking Systems and globally deployed recruitment solutions used by blue-chip companies to streamline their processes
I am a multilingual business professional with proven consulting and key account management skills. My experience spans from government administration in foreign affairs and diplomacy, through export/import operations on the FMCG market, international project consulting in the domain of Talent Management, Applicant Tracking Systems and globally deployed recruitment solutions used by blue-chip companies to streamline their processes and recruit better, to working on driving net new sales by showcasing the value of cloud-based SaaS Talent Acquisition platforms provided by PeopleFluent (RMS for permanent recruitment & VMS for contingent workforce).
My main goal is to work with blue chip companies in designing and demonstrating high value solutions to their Talent Acquisition and Workforce Management processes as well as to help prospects and clients understand the benefits of partnering with PeopleFluent.
My specialities are cloud software pre-sales, key account and relationship management, technology solutions consulting in the domain of Talent Acquisition and Talent Management, international project coordination, Human Capital Management consulting, HCM system integrations, process optimisation and recruitment technology solutions, Applicant Tracking Systems, Social Media, HRIS, cloud computing, talent acquisition, sourcing, candidate attraction and Employer Branding solutions.
Solutions Consultant @ As a Solutions Consultant for PeopleFluent's RMS (Recruitment Management System) and VMS (Vendor Management System) I provide customers and sales managers with technical product advice and demo support during pre-sales discussions. I am in charge of preparing and delivering detailed product demonstrations and product prototypes for prospects and answering their product questions. Also, whenever needed, I provide support to Account Management for upgrade opportunities and issue resolution for existing clients. Finally, I prepare and deliver customised solution demonstrations for specific audiences and business issues. I create proof of concepts that suit the prospect's or client’s environment.
Together with Business Development Managers I qualify, consolidate and prioritise requirements for the sales demo. I answer any questions from potential customers and discuss upgrade possibilities for existing clients face-to-face or over screen-sharing sessions. I assist prospects in understanding technical installation and 3rd party integration issues.
My client-facing role enables me to act as the primary liaison between the field and supporting functions for product positioning, fit and support, including addition of new functionalities as available from Engineering and designed by Product Management.
I provide support for RFP/RFIs, proposals and other sales-support communications to help drive customer signings. I participate in seminars, trade shows, and other marketing activities in order to promote awareness of Peoplefluent solutions amongst the HR & Procurement buyer space.
Finally, to be able to continuously provide value to internal and extarnal collaborators, I maintain thorough understanding and up-to-date knowledge of products through internal training sessions and continuous industry knowledge expansion. From May 2015 to Present (8 months) Client Success Manager @ Following 20 months in the Client Services Consultant role within IBM/Kenexa, as a CSM I am now responsible for ensuring that IBM Smarter Workforce clients achieve their business goals for Talent Acquisition and Talent Optimisation, resulting in customer satisfaction, retention and increased client references. I am in charge of building and fostering mutually fruitful relationships with key stakeholders on the client side, encompassing a wide range of IBM SWF offerings (ATS, Assessments, Onboard, LMS, LCMS, etc.)
I work with companies like BP, Saudi Aramco, Total, Mott MacDonald, British American Tobacco or Nissan, among others, to drive their customer satisfaction and their ROI on products and services purchased, collaborating with a wide range of IBM Project Managers and Product Consultants, as well as with Software Developers and Product Managers.
I am the liaison between the client teams and the IBM consultants, trainers, engineering and other IBM teams. I monitor the account health and consult them on best industry practices and drive a set of actions to help ensure clients succeed using our products and services. My task is also to ensure client retention, contracts renewals and account growth. I also work on post go-live product and process enhancements, providing product consulting, recommending process improvements and driving solutions to support client business outcomes. Finally, I drive client participation in global and regional user events, leveraging online and in-person customer events to share leading best practices and promote the product enhancements within the IBM Smarter Workforce offering. From January 2015 to May 2015 (5 months) London, United KingdomClient Services Consultant @ I am a Human Capital Management Consultant for IBM Kenexa. I work on recruitment projects, talent management and acquisition processes, driving client satisfaction through product enablement and consulting on strategic talent solutions. I am in charge of managing the overall client relationship, setting up integrations with 3rd party HRIS (SAP, Workday) or Kenexa products (Assessments, Onboard), enabling the clients on new BrassRing functionalities and escalating system issues if needed.
I am now the Subject Matter Expert for Social Media and Mobile Apply, successfully helping clients implement talent strategies with these functionalities.
British American Tobacco - world’s 2nd largest tobacco company, with more than 200 brands sold over 180 markets and a market-leading position in over 50 of them. 6th position on FTSE 100.
Saudi Aramco - the Saudi Arabian national oil and natural gas company. Saudi Aramco's value has been estimated at 10 trillion USD (Financial Times), making it the world's most valuable company.
Mott MacDonald - an employee-owned multidisciplinary consultancy. It provides engineering and development consultancy internationally for both the public and private sectors. It employs 16,000 staff in 140 countries and is one of the world's largest employee-owned companies.
Claire's Accessories - one of the world’s leading specialty retailers of fashionable jewellery and accessories for young women and girls (now transitioned).
Ubisoft - 3rd independent publisher of video games worldwide (Assassin's Creed, Just Dance, Prince of Persia, etc.) Voted The Best Video Game Publisher of 2013 by Forbes.
Nissan - a Japanese multinational automotive manufacturer. The world's 4th largest automaker thanks to the close alliance with Renault.
Primark - a leading value fashion retailer with 70k+ staff and over 270 stores across Europe. Ranked UK's 2nd largest clothing retailer by volume (TNS) and the leading retailer in value clothing (Verdict Research). From May 2013 to December 2014 (1 year 8 months) London, United KingdomInternational Projects Coordinator @ Working in an intercultural and multilingual professional environment, I was assisting in setup and implementation of SaaS recruitment platforms and user training. I created the link between the international clients, members of foreign CareerBuilder offices and the development team in France. I regularly liaised with the clients in order to deliver high-quality service, make sure the tool was rising up to their expectations and that they were achieving the necessary ROI. I gathered their feedback and participated in creating the product development roadmap. I also created the UK and Spanish demo platforms for sales presentations, technical testing and product development.
My experience also included working on the Source-and-Screen part of CareerBuilder's business, training the users and managing the ATS used for running the recruitment projects. I worked on recruiting business professionals throughout EMEA for various positions (pharmaceutical industry, IT support, developers, Business Process Outsourcing, multilingual customer care agents, VP-level finance professionals, etc.) I took part in the design of the sourcing and posting strategy, managed the CV screening process, conducted telephone interviews and submitted the qualified candidates to employers. My biggest achievement was turning a one-hire contract in a triple-hire and securing a Source-and-Screen contract renewal from the customer.
My work at Luceo CareerBuilder was done under the VIE contract (Volunteer for International Experience). The VIE is a French government post-graduate scheme which allows young European people to get a position with responsibilities abroad. Becoming a VIE means going abroad to carry out a remunerated professional assignment for 6 to 24 months whilst benefiting from protective public law coverage. For more information, please go to http://www.civiweb.com/international/EN/vie.aspx From March 2011 to March 2013 (2 years 1 month) London, United KingdomExport & International Relations Coordinator @ During my professional experience at SUCARN I contributed to an increase in company's European sales by taking part in successfully negotiating contracts (significant growth in exporting to Poland and Bulgaria) as well as negotiating prices of imported merchandise and freight services from suppliers and transport companies (reduction by 17% of transport cost for importing goods from the UK). My duties included creating export documentation for international freights and following up with the client until the reception of the payment. I also expanded the company's client/supplier database and liaised with international partners of SUCARN in different languages. From April 2010 to August 2010 (5 months) Barcelona Area, SpainIntern at the Political & Press Department @ I was the first point of contact for Egyptian & EU institutions, authorities and citizens within the Embassy. I created regular reports and press releases for the Polish Ministry of Foreign Affairs and the Polish Press Association. I followed international news on politics and economics in English, French and Spanish and created summaries for the Embassy departments and the Ministry of Foreign Affairs. I took part in the evacuation of Polish tourists from the Sharm el-Sheikh resort upon the bankruptcy of a travel agent and dealt with sorting out the invoice payments between the hotels and the insurance company. I also supervised local staff while they were carrying out maintenance work in the Embassy rooms and the Embassador's residence. From July 2009 to August 2009 (2 months)
Master, International Business & Negotiation (Modern Foreign Languages - English & Spanish) @ Université Charles de Gaulle-Sciences humaines, Lettres et Arts (Lille III) From 2009 to 2011 BA, Applied Linguistics (English & French) @ Marie-Curie Sklodowska University in Lublin, Poland From 2006 to 2009 Konrad Czapla is skilled in: French, Talent Management, Sourcing, Recruiting, Applicant Tracking Systems, Multilingual, Human Resources, Training, Management, Employer Branding, Spanish, Recruitment Advertising, Leadership, Talent Acquisition, Foreign Languages
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