An Account Manager with proven experience in selling telecoms and innovative solutions to SME and multinational global organisations across a wide variety of verticals. E.g. finance, retail, manufacturing. Experience with telephony, call centre systems, MPLS and Private Circuit Technology, BT's traditional propositions and latterly Insurance BPO and technology solutions. An ability to articulate and evangelise complex themes into simplistic propositions that give tangible business benefits and ROI and provide thought leadership to an organisation. Experienced professional that can understand customer issues and challenges from all levels within a business and provide solutions. Experience of working with partners and managing relationships with them these include Cisco, Nortel, and Avaya, Microsoft and BT's Indirect / collaborative partners. Experience of negotiation and maintaining the development of large "managed" contracts and complex propositions involving technology and process change. AREAS OF EXPERTISE • Solution Selling • Leadership • Technical awareness • Motivation • Negotiation • Relationship building • Presentation skills • Commercial acumen ACCOUNT MANAGEMENT SKILLS • Ability to understand a client requirement and build on needs analysis • In-depth understanding of SME and Global corporates • Vast knowledge of legacy and new wave products • Excellent relationship building skills at all levels within an account • Good market knowledge • Commercially aware • Negotiation • Account and strategic development skills • Forecasting PERSONAL SKILLS • Ability to make technology clear and simple • Good interpersonal and presentation skills. • Motivation and leadership • Team player with enthusiastic attitude. • Attention to detail • Attended Counselling skills course. • Practical problem solving skills

Business Development Manager @ Responsible for managing a number of Financial Services organisations within the London Mid Markets Team. From April 2015 to Present (9 months) London, United KingdomBusiness Development Manager @ Responsible for developing new business and executive relationships by selling across an Xchanging portfolio consisting of business processing, outsource, technology and procurement solutions. Work across an international base of MGA’s, Lloyds syndicates, Global Speciality, General Insurers and Corporate Captives. From October 2013 to March 2015 (1 year 6 months) ACCOUNT MANAGER @ Account Manager servicing 10 high level accounts within our base. Responsibility for £7.5 million revenue line including New wave IP technology, outsourcing and core revenue.. This has involved managing a team of “specialists” linked with an unrelenting drive to improve customer satisfaction. From June 2004 to October 2013 (9 years 5 months) VOICE NETWORK SOLUTIONS SPECIALIST @ Account Executive supporting Account Teams in the Law and recruitment sector of BT’s Major Business on voice, switch and private circuit opportunities within the environs of London. Responsible for a £17 million revenue line including voice, switch, inbound, private circuit and conferencing. The key has been developing and acquiring revenue from the competition, and selling the strengths of the BT proposition through presentations and value add products. I have also been able to substitute for my manager on occasions and supported in running the team by attending meetings, forecasting, collating reports and by working with our product line to develop new compelling products for our customers and sales people. From March 2001 to June 2004 (3 years 4 months) MAJOR ACCOUNT MANAGER (MAM) @ Major Account Manager. Evolving and maintaining business to business consultative relationships at all levels within 8 Major Accounts in the SME division with a revenue out-turn of £10 million. Protecting and acquiring new business by innovative use of the BT portfolio and BT “virtual team”. Focus includes the development with customers of strategies, performance enhancement and heightening the understanding of emerging technologies. From June 1999 to March 2001 (1 year 10 months) KEY ACCOUNT MANAGER @ Key Account Executive. Acting as the face-to-face interface on a Thames Valley patch, for 3 Account Managers, including one Senior. Managing a £7 Million base, by customer relationship building and selling across the BT portfolio within the matrix of a “virtual team”. My personal specialisms included switch applications and the growing mobility arena. From 1990 to 1999 (9 years)

BA (Hons), Geography and Development Studies @ University of Reading From 1987 to 1990 A Levels and O Levels @ Bishopshalt School. From 1979 to 1986 Kish Saraff is skilled in: Managed Services, Unified Communications, Telecommunications, Solution Selling, MPLS, VoIP, Account Management, IP, Channel, Contact Centers, Telephony, Broadband, Direct Sales, Cisco Technologies, WAN