Kimberly Rivas's Email

I am a professional who works in the area of ​​Telecommunications Engineering, with a capacity of initiative, committed, highly responsible, able to interact and adapt to teamwork and under pressure. Fast comprehension and understanding. Assertive, proactive, analytical and balanced.

IP Network Engineer @ Network Operation Center. Monitoring and control of each of the elements of the communications platform of the company, Frame Relay/ATM, Metro Ethernet, IP Backbone, DCN Management, NGN and Internet ADSL. Compliance with night shifts and rotating schedule. • Monitoring y Troubleshooting CANTV IP Network Backbone IP, aggregators y network access (Huawei, Cisco, Ericsson, Alcatel, ZTE, Juniper). • Ports validation, VLAN reconfiguration and IP settings. • Support of LAN / WAN networks. • KPI transport network Analysis and critical care cases that are considered the worst network offenders. • BGP Protocols (international links), OSPF and MPLS. • Management iManager U2000 (Huawei), Alcatel-Lucent 5520 AMS, SOA (Ericsson) and NetNumen (ZTE). • Knowledge of TCP-IP commands. • Knowledge Telnet, SSH and FTP protocols. From noviembre de 2014 to abril de 2015 (6 meses) Network Engineer @ Responsible for Problem Management. Ensure the execution of the activities required to diagnose and analyze relevant incidents and / or repeat offenders in order to identify the root cause or the associated vulnerability. Establish plans or proposals for improvements of the Network that may decrease the time of impact of the services of the Platform and its customers. From septiembre de 2014 to noviembre de 2014 (3 meses) IP Network Engineer @ Network Operation Center. Monitoring and control of each of the elements of the communications platform of the company, Frame Relay/ATM, Metro Ethernet, IP Backbone, DCN Management, NGN and Internet ADSL. • Monitoring y Troubleshooting CANTV IP Network Backbone IP, aggregators y network access (Huawei, Cisco, Ericsson, Alcatel, ZTE, Juniper). • Ports validation, VLAN reconfiguration and IP settings. • Support of LAN / WAN networks. • KPI transport network Analysis and critical care cases that are considered the worst network offenders. • BGP Protocols (international links), OSPF and MPLS. • Management iManager U2000 (Huawei), Alcatel-Lucent 5520 AMS, SOA (Ericsson) and NetNumen (ZTE). • Knowledge of TCP-IP commands. • Knowledge Telnet, SSH and FTP protocols. From mayo de 2013 to mayo de 2014 (1 año 1 mes) Network Analyst @ Care Level 3 incident ABA service nationwide. • ADSL ports Provisioning, testing IPTV and testing ADSL ports for special events. • Troubleshooting failures ADSL platform. • Documentation of fault running on the ADSL platform. • Provide support to areas involved in maintaining the service. • Ensure any fault is cleared within required SLA and execute all specifications defined in the quality management. From abril de 2013 to mayo de 2013 (2 meses) Help Desk Engineer @ Incident management, request management. Telephone Support centralized Hotline. Local tracking failures, times SLA compliance, documentation, recognition, analysis and troubleshooting solutions (infrastructure, transmission and data). Generating Reports customer deliverables. Care coordination failures TEMV stations for Regions Great Central and Great Western. From marzo de 2012 to marzo de 2013 (1 año 1 mes)

Telecomunications Engineer, Engineering @ UNEFA From 2006 to 2012 Kimberly Rivas is skilled in: Telecommunications, TCP/IP, LAN-WAN, Troubleshooting, System Monitoring, Team Leadership, Team Management, Networking, Management Consulting, IP, Telecomunicaciones, Juniper Networks, Protocolos de Internet, Redes informáticas, Liderazgo de equipos