Image of Kimberly Gonzalez

Kimberly Gonzalez

Customer Service Manager

Buyer at Eforcity Corporation

Greater Los Angeles Area

Section title

Kimberly Gonzalez's Email Addresses & Phone Numbers

Kimberly Gonzalez's Work Experience

Computer 1 Products of America

Customer Service Manager

June 2006 to August 2013

JC Penney

Customer Service/ Cashier

December 2001 to August 2002

Coast Security Mortgage Company

Customer Service/ Data Entry

June 1999 to December 2001

Kimberly Gonzalez's Education

Whittier Adult School

Administrative Assistant Certified, Business Administration and Management, General

2005 to 2005

Rio Hondo College

Associate's degree, Business Administration and Management, General, 3.8 GPA

2010 to 2014

Kimberly Gonzalez's Professional Skills Radar Chart

Based on our findings, Kimberly Gonzalez is ...

Understanding
Communicator
Planned

What's on Kimberly Gonzalez's mind?

Based on our findings, Kimberly Gonzalez is ...

52% Left Brained
48% Right Brained

Kimberly Gonzalez's Estimated Salary Range

About Kimberly Gonzalez's Current Company

Computer 1 Products of America

• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Created expense reports, budgets and filing systems.• Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.• Assisted with team...

Frequently Asked Questions about Kimberly Gonzalez

What company does Kimberly Gonzalez work for?

Kimberly Gonzalez works for Computer 1 Products of America


What is Kimberly Gonzalez's role at Computer 1 Products of America?

Kimberly Gonzalez is Customer Service Manager


What is Kimberly Gonzalez's personal email address?

Kimberly Gonzalez's personal email address is ki****[email protected]


What is Kimberly Gonzalez's business email address?

Kimberly Gonzalez's business email address is k****[email protected]


What is Kimberly Gonzalez's Phone Number?

Kimberly Gonzalez's phone (**) *** *** 250


What industry does Kimberly Gonzalez work in?

Kimberly Gonzalez works in the Computer & Network Security industry.


Who are Kimberly Gonzalez's colleagues?

Kimberly Gonzalez's colleagues are Joanne Chang, Jack Sheng, and Janet Wong


About Kimberly Gonzalez

📖 Summary

Customer Service Manager @ Computer 1 Products of America • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Created expense reports, budgets and filing systems.• Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.• Supported the human resources department in the annual employee review process to manage performance merit increases.• Directed administrative functions for the directors, principals, consultants and key managers.• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.• Frequently used word processing, spreadsheet, database and presentation software.• Coordinated dealer visitations, company special events and other employee morale functions.• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.• Oversaw inventory and office supply purchases.• Composed and drafted all outgoing correspondence and reports for managers.• Created company's first employee manual including training and development.• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.• Supported CFO through personal document management, calendar organization and collateral preparation for meetings.• Effective liaison between customers and internal departments.• Updated customer orders from start to finish in an accurate and timely manner.• Identified individual development needs with appropriate training.• Strong leader of customer support staff.• Adhered to all confidentiality requirements at all times. From June 2006 to August 2013 (7 years 3 months) Customer Service/ Cashier @ JC Penney • Greeted customers and ascertained customers' needs.• Maintained records related to sales.• Helped customers with questions, problems and complaints in person and via telephone.• Organized racks and shelves to maintain the visual appeal of the store.• Verified that all customers received receipts for purchases.• Developed positive customer relationships through friendly greetings and excellent service.• Trained and served as a peer coach for new sales associates.• Answered product questions with up-to-date knowledge of sales and store promotions.• Earned management trust by serving as key holder, responsibly opening and closing cash registers.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Maintained cleanliness and presentation of stock room and production floor.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.• Folded and arranged garments in attractive displays. From December 2001 to August 2002 (9 months) Customer Service/ Data Entry @ Coast Security Mortgage Company • Screened all visitors and directed them to the correct employee or office.• Processed client rebate reconciliation, reporting and check requests.• Answered and quickly redirected up to 40 calls per hour.• Screened client applications and coordinated both phone and in-person application processing.• Answered and managed incoming and outgoing calls while recording accurate messages.• Opened and properly distributed incoming mail.• Helped distribute employee notices and mail around the office.• Maintained a clean reception area, including lounge and associated areas.• Completed data entry, tracked resumes and maintained the applicant tracking system.• Compiled company information and related material and distributed it to candidates. From June 1999 to December 2001 (2 years 7 months) Purchasing Manager @ Eforcity Corporation • Create a new supplier base• Negotiate the terms of the purchasing contracts, negotiate opportunities for pricing advantages and improvement in the delivery of goods.• Assessed supply & inventory options in order to determine the best sourcing solutions• Interacted extensively with warehouse operations, marketing team, accounting dept., IT team, and logistics team.• Generate several monthly reports related to my department• Create new skus into the system for worldwide access. • Manage over 200,000 SKUs which includes different categories, ie: cell phone accessories, gaming accessories, ink & toner cartridges, pet supplies, Halloween costumes, beauty supplies, apparel, etc. • Work closely with vendors and internal team members to successfully hold promotional campaigns


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In a nutshell

Kimberly Gonzalez's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

3 year(s), 6 month(s)

Kimberly Gonzalez's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 90% chance that Kimberly Gonzalez is seeking for new opportunities

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