Kimberly Gonzalez's Email Addresses & Phone Numbers

📖 Summary

Customer Service Manager @ Computer 1 Products of America • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.• Created expense reports, budgets and filing systems.• Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.• Supported the human resources department in the annual employee review process to manage performance merit increases.• Directed administrative functions for the directors, principals, consultants and key managers.• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.• Frequently used word processing, spreadsheet, database and presentation software.• Coordinated dealer visitations, company special events and other employee morale functions.• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.• Oversaw inventory and office supply purchases.• Composed and drafted all outgoing correspondence and reports for managers.• Created company's first employee manual including training and development.• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.• Supported CFO through personal document management, calendar organization and collateral preparation for meetings.• Effective liaison between customers and internal departments.• Updated customer orders from start to finish in an accurate and timely manner.• Identified individual development needs with appropriate training.• Strong leader of customer support staff.• Adhered to all confidentiality requirements at all times. From June 2006 to August 2013 (7 years 3 months) Customer Service/ Cashier @ JC Penney • Greeted customers and ascertained customers' needs.• Maintained records related to sales.• Helped customers with questions, problems and complaints in person and via telephone.• Organized racks and shelves to maintain the visual appeal of the store.• Verified that all customers received receipts for purchases.• Developed positive customer relationships through friendly greetings and excellent service.• Trained and served as a peer coach for new sales associates.• Answered product questions with up-to-date knowledge of sales and store promotions.• Earned management trust by serving as key holder, responsibly opening and closing cash registers.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Maintained cleanliness and presentation of stock room and production floor.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.• Folded and arranged garments in attractive displays. From December 2001 to August 2002 (9 months) Customer Service/ Data Entry @ Coast Security Mortgage Company • Screened all visitors and directed them to the correct employee or office.• Processed client rebate reconciliation, reporting and check requests.• Answered and quickly redirected up to 40 calls per hour.• Screened client applications and coordinated both phone and in-person application processing.• Answered and managed incoming and outgoing calls while recording accurate messages.• Opened and properly distributed incoming mail.• Helped distribute employee notices and mail around the office.• Maintained a clean reception area, including lounge and associated areas.• Completed data entry, tracked resumes and maintained the applicant tracking system.• Compiled company information and related material and distributed it to candidates. From June 1999 to December 2001 (2 years 7 months) Purchasing Manager @ Eforcity Corporation • Create a new supplier base• Negotiate the terms of the purchasing contracts, negotiate opportunities for pricing advantages and improvement in the delivery of goods.• Assessed supply & inventory options in order to determine the best sourcing solutions• Interacted extensively with warehouse operations, marketing team, accounting dept., IT team, and logistics team.• Generate several monthly reports related to my department• Create new skus into the system for worldwide access. • Manage over 200,000 SKUs which includes different categories, ie: cell phone accessories, gaming accessories, ink & toner cartridges, pet supplies, Halloween costumes, beauty supplies, apparel, etc. • Work closely with vendors and internal team members to successfully hold promotional campaigns