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Keyur Shah

Product Manager

Senior Product Manager at Opendoor

San Francisco Bay Area

Section title

Keyur Shah's Email Addresses & Phone Numbers

Keyur Shah's Work Experience

The Home Depot

Product Manager

January 2016 to February 2018

Greater Atlanta Area

Community Well

Co-Founder

August 2014 to January 2017

Washington D.C. Metro Area

OpBox

Co Founder

February 2015 to October 2016

Washington D.C. Metro Area

Keyur Shah's Education

University of Maryland - Robert H. Smith School of Business

Master's Degree, Business and Information Systems

2014 to 2015

HBX | Harvard Business School

Certificate of Completion, Disruprive Strategy

2018 to 2018

Thadomal Shahani Engineering College

Bachelor of Engineering (BEng), Information Technology

2008 to 2012

About Keyur Shah's Current Company

The Home Depot

Managed bottom funnel (includes add to cart confirmation/shopping cart, sign-in, checkout, payment, fulfillment options and order confirmation pages) experience across desktop, tablet, mobile web and apps for multi-billion dollar homedepot.com's business. Some of the key initiatives I managed were:-Launched a new single page checkout experience across all channels(Desktop,Tablet,Mobile Web and Consumer Apps) for customers shopping on homedepot.com.-Improved...

About Keyur Shah

📖 Summary

Product Manager @ The Home Depot Managed bottom funnel (includes add to cart confirmation/shopping cart, sign-in, checkout, payment, fulfillment options and order confirmation pages) experience across desktop, tablet, mobile web and apps for multi-billion dollar homedepot.com's business. Some of the key initiatives I managed were:-Launched a new single page checkout experience across all channels(Desktop,Tablet,Mobile Web and Consumer Apps) for customers shopping on homedepot.com.-Improved experience in Mobile Web and Apps to help customers make decision on best way to get their items which reduced customer friction and increased shopping cart to checkout conversion.-Redesigned order confirmation page on homedepot.com with printer friendly print option, built new personalized content and products recommendation pods and order details that clearly explained next steps for some complicated delivery options.-Identified new growth opportunities mapped to company's strategic vision to tackle cart abandonment, growing basket size and increasing registrations.-Helped customers with easy to complete project item recommendations widget on shopping cart which led to increase in items purchased per order.-Made payment experience enhancements and added new payment option in mobile channel leading to significant increase in checkout conversion.-Launched a new tax engine for online appliance business.-Improved checkout experience for customers selecting same day and next day delivery options(truck, car and van as a delivery option)-Improved customer CSAT by identifying and resolving customer experience issues in bottom part of the funnel. From January 2016 to February 2018 (2 years 2 months) Greater Atlanta AreaCo-Founder @ Community Well Built a Health fair management platform from scratch to help health organizations drive preventive health outcomes in communities by building tools that helped them with community outreach and engagement. Platform was leveraged by public health officers, health fair organizers, hospitals and community workers to plan health campaigns, which are a primary source of reaching and engaging thousands of under-served people in the community. Platform received ~$250K funding. Platform has been leveraged in several health fairs. Business model was freemium based whereby organizations paid for specific tools/services access as well as higher usage quota on outreach mechanisms such as e-mail/texts. Platform helped policy makers determine at a geolocation level which places they need to invest healthcare resource in.-Lead platform strategy and vision by talking with customers, analyzing their feedback and prioritizing user stories mapped to their needs -Lead a team of 4 developers, 1 product manager, 3 stakeholders and 1 designer to build the platform.-Design and test new features by understanding client requirements.-Achieved strategic advantage as compared to other platforms in market by performing market research, conducting client user interviews, designing A/B test, evaluating Google analytics results and performing competitor analysis.-Supported on boarding of new clients by providing platform demo, setting up organization structure , training client users and troubleshoot issues on the day of the health fair.-Lead product demos and presentation during investor pitch sessions and client presentations.-Provided suggestions regarding new technology components integration vs developing from scratch, in order to save development time and effort.-Lay down pricing strategy and model by analyzing modeling value of the information to the customer and evaluating price points set up by competitors. From August 2014 to January 2017 (2 years 6 months) Washington D.C. Metro AreaCo Founder @ OpBox Helped bridge the gap between companies(roles posted by companies) that schools partnered with for campus recruitment vs companies(roles within the company that students were interested in. Built an iOS and Android app for students to report, track and manage roles they were applying to. As well as a web reporting and content creation platform exclusively for career coaches. Career coaches used the web platform to engage with students and give them personalized guidance as well as use the data to reach out to companies that students applied in but weren't campus placement partners, report on placement statistics and perform alumni outreach. Generated revenue by charging annual license fees.-Launched an iOS and Android mobile application currently used by 350 students, 5 career coaches and 7 administrative staff members to track jobs, report jobs and generate intelligence to drive effective job targeting.-Led a team of 8 members consisting of 3 developers, 1 designer, 1 tester and 3 stakeholders to drive product roadmap and vision.-Conceptualized and designed initial idea by performing market research, analyzing user needs and defining product success metrics.-Carried out development and resource estimation by breaking down features into user stories and analyzing complexity of features.-Developed prototype to showcase beta version of the app, while pitching the idea to stakeholders.-Launched marketing website(www.opbox.net), iOS app and android app within three months from inception.-Tracked success metrics results and tested features for improving success metrics via analyzing data using Google Analytics and designed A/B testing experiments in Validately. From February 2015 to October 2016 (1 year 9 months) Washington D.C. Metro AreaGraduate Research Associate @ Center for Health,Information and Decision Systems - Robert H. Smith School of Business, UMD Key responsibilities include:• Requirement analysis and gathering, developing wireframes, creating product roadmap, creating user stories in TFS, managing TFS, conducting scrum meetings, leading product strategy decisions and overall product development.• Healthcare IS literature research.• IT Project collaboration including partner and stakeholder collaborations. • Managing product development life cycle.• Data Analysis through R programming and Stata.• Developing research experiments strategy.• Collaborating on and assisting ongoing research projects. From August 2014 to January 2015 (6 months) Baltimore, Maryland AreaProduct Owner @ GEP Worldwide Worked on building critical products within GEP's future flagship platform-"SMART by GEP", a unified PC, mobile and app enabled cloud based end to end procurement platform. Build the following products from scratch- Platform fundamental components, Personalized landing page, Chat room, Organization and account settings, Roles and Permissions and Reporting.• Performed as a vital member of the Product Management Group by gathering requirements and developing user stories within agile framework• Oversaw product implementation for new and existing products marketed by the company within the supply chain domain.• Came up with out of the box solution to provide intuitive and delightful front-end to users.• Developed product mind maps and use case workflows to drive clarity in overall vision and connectivity between different parts of strategy.• Writing detailed functional specifications, user stories for documentation and knowledge transfer purpose• Managed product roadmaps and prioritize features based on qualitative and quantitative insights.• Reviewed QC test cases and writing use cases for further use case testing• Conducted regular scrum update calls and tracking status of a product• Use case testing of the tool on before a UAT release• Gave presentations to internal stake holder and prospective clients about the product and functionality• Designed wireframes for product functionalities and proof of concept.Value Adds• Supporting the pre-sales team for product concepts and product roadmap planning.• Implementing Scrum methodology of development with regular updates and check point reports• Coordinating with delivery managers to manage client expectations and manage product feature timeline. From July 2012 to July 2014 (2 years 1 month) Mumbai Area, IndiaSenior Product Manager @ The Home Depot As a PM, I managed strategy and roadmap for two different squadsInitiatives I worked on as a PM for driving repeat purchase and re-engagement:1. Defined strategies for driving customer re-engagement, retention and re-purchase experience2. Driving experiments to learn about customer behavior and creating cohort models for personalization.3. Improving subscription and re-purchase experience by increasing awareness and adoption of products eligible for repeat purchase4. Showing personalized widgets throughout the shopping journey for signed in customers5. Tested pricing incentives such as free shipping and lowering shipping thresholds to evaluate impact on retention6. Increased conversion for users enrolling in paid subscriptions for getting replenishable products delivered at regular intervals.Initiatives I worked on as a PM for Customer-Account1. Improved authenticated customer’s checkout conversion by increasing # of customers with completed profiles which included having customer's basic information, shipping address and payment details. 2. Increased conversion by improving profile completions for customers by running several experiments 3. New password reset flow leveraging one time code, allowing customers to reset their password without leaving the flow.4. Showing contextual prompts to customers for signing in and registering, reminding customers of the benefits they can avail by signing in.5. Launched two factor authentication experience driven by internal risk model to protect customer account from unauthorized access.6. Launched a frictionless way for professional customers to checkout from the store by getting approval for the cart they are checking out based on automatic identity verification with respect to customer's company.7. Reduced customer friction by eliminating duplicate accounts across stores and online eco-system by launching user verification features.8. Led and manage development of core aspects of single view of customer From March 2018 to April 2019 (1 year 2 months) Greater Atlanta AreaGraduate Assistant @ Center for Health,Information and Decision Systems - Robert H. Smith School of Business, UMD •Working as a graduate assistant with Center for Health, Information and Decisions Systems.•Assisting in carrying out data analysis in research projects by identifying distribution models, building decision models, cleansing the data and preparing reports on insights generated from data and decision models.•Research on future interesting areas in healthcare information systems and identifying key areas to study for research purpose.•Leading technical proof-of-concepts and implementation architecture. •Maintaining up-to-date knowledge about development of heath care policies such as meaningful use criteria's for EHR systems, HIPPA for data privacy, BlueButton standards, etc. From January 2015 to December 2015 (1 year) Baltimore, Maryland AreaProduct Management Intern @ Moody's Analytics -Worked with executive level members, quantitative model researchers, client executives and technical leads to define the product strategy and vision for financial portfolio stress testing tool. -Designing an web-services based API to help clients easily integrate their portfolio's to stress test against CCAR regulations and calculate expected loss to comply with Dodd Frank and CCAR regulatory rules.-Designing an intuitive front-end to help clients test their portfolio's against standard and customized Macroeconomic scenarios. -Created dashboards and reports mapped with client's requirements and recommended new reports and dashboards.-Recommend product opportunities and improvements by analyzing annual survey responses of 75 clients.-Designing gamification based annual client survey to improve response rate by for Moody's prime risk evaluation product. From June 2015 to August 2015 (3 months) San Francisco Bay AreaSenior Product Manager @ Opendoor Product Manager @ Eventbrite As a PM I was responsible for defining product strategy and roadmap for several critical areas of Eventbrite's marketplace business. The core team includes members from engineering, product marketing, data science, UX, researchers, sales, and operations teams. From April 2019 to September 2020 (1 year 6 months) San Francisco Bay Area


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Frequently Asked Questions about Keyur Shah

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Keyur Shah works for The Home Depot


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Keyur Shah is Product Manager


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Keyur Shah's phone (**) *** *** 296


What industry does Keyur Shah work in?

Keyur Shah works in the Information Technology and Services industry.


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In a nutshell

Keyur Shah's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 5 month(s)

Keyur Shah's Willingness to Change Jobs

Unlikely Likely

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