Director of Program Management, FRMS ECM OnBase @ Fiserv
Director of Business Solutions @ Imagine Solutions
Vice President, Professional Services @ Alkami Technology
I have over 19 years of leadership experience in various capacities, including financial services/banking operations, electronic banking and bill payment solutions, enterprise content management (ECM), and cash management. My skills include, but are not limited to; professional services management and solution delivery, product & project management, business performance and process consulting, and core banking platform migrations/implementations. I
I have over 19 years of leadership experience in various capacities, including financial services/banking operations, electronic banking and bill payment solutions, enterprise content management (ECM), and cash management. My skills include, but are not limited to; professional services management and solution delivery, product & project management, business performance and process consulting, and core banking platform migrations/implementations. I have consulted on projects for financial institutions, public utilities, and insurance companies in the US, EMEA, LATAM, and ASPAC markets.
Director of Program Management, FRMS ECM OnBase @ From May 2015 to Present (8 months) Director of Business Solutions @ Lead a team of consultants and sales professionals responsible for driving the company's ECM Business portfolio, including management of all phases of ECM service and consulting engagements from customer acquisition through solution development and final acceptance. Responsible for managing company sales pipeline, customer solutions, business P&L, consultant utilization, end to end project delivery, employee development and retention, and all service offerings. From July 2014 to May 2015 (11 months) Dallas/Fort Worth AreaVice President, Professional Services @ Responsible for leading project management, client support, and quality assurance teams servicing Online Banking installations in the Credit Union market throughout the United States. Accountable for management oversight on the design, implementation, and on-going support of our suite of products and services. From May 2013 to July 2014 (1 year 3 months) Vice President, Client Relations @ Provided strategic leadership to 3 Directors and 8 Account Managers who were responsible for managing client expectations, improving and extending client relations, generating additional revenue, achieving budgeted revenue and margin goals and ensuring that products and services exceed client business and contract service level obligations. From April 2011 to May 2013 (2 years 2 months) Dallas/Fort Worth AreaVice President, Professional Services - Cash & Logistics @ Responsible for project management and technical support resources, focused on software implementations and business process consulting in the financial services sector. My role was to provide overall management direction and technical leadership on capacity planning, delivery timelines, statements of work, and issue resolution, and to act as an adviser to direct reports and other team members. Prior to taking on this role I was responsible for product management for one of our most successful products installed in more than 50 client locations globally. My role consisted of designing new products, and developing overall global marketing and product management strategies for corporate product and service offerings for our tracking and logistics product lines. From January 2007 to April 2011 (4 years 4 months) Dallas/Fort Worth AreaSr. Product Market Manager @ Responsible for recognizing needs in the market, designing new products, and developing overall global marketing and product management strategies for corporate product and service offerings. Determine weaknesses and areas for improvement in existing product lines, as well as gaps in product lines and determine synergistic opportunities for products within the organization. Additionally responsible for sales strategy and support, creation and analysis of sales forecasts, composing responses to sales inquiries or existing customer requests. Also responsible for developing White Papers discussing market trends as it relates to corporate product and service offerings.
-Certified in Pragmatic Marketing
-Lead all strategy and pre and post sales initiatives for more than 450 clients
-Hosted various Webinars and developed Whitepapers on strategic opportunities for various software products http://www.carreker.fiserv.com/main/media/art_wtpapers/2006/Accountable_Mail_Tracking_WP.pdf
-Increased product and services revenue by more than 300% in less than 2 years
-Lead design, development, and implementation of Web-based transportation & logistics SLA management product From October 2003 to February 2007 (3 years 5 months) Dallas/Fort Worth AreaSenior Technical Consultant @ Consulting team member on technical software implementations, product enhancements, and integration projects for the financial services industry. From May 2000 to October 2003 (3 years 6 months) Dallas/Fort Worth AreaChange Consultant, AVP @ Managed major projects relating to corporate change initiatives impacting multiple business units, product lines, or business processes nationwide. Projects required cross-divisional coordination, communication, influence and negotiation. Managed initiatives directed toward single function or process change within a department or division. Served as business liaison with the client organization. Ensured effectiveness of implemented changes and solutions. Effectively analyzed information, incorporating client problems and concerns, developed and implemented solutions.
-Served as Senior PM for Boatman’s and Barnett Bank acquisitions. Divested redundant operational units in Florida resulting in $2M+ in annual cost savings, relocated and managed the build out of new Operations Unit in Dallas, TX, and managed the rollout of standard operational research and recon practices to 4 Teller Services units.
-Lead design and implementation of two Bank of America Express centers and newly designed Wealth Management Center for the Dallas/Ft. Worth area that provided more than $500K of annual savings for each location due to re-deployment of resources to other roles in the branch, and the removal of non-critical customer facing roles. From December 1996 to May 2000 (3 years 6 months) Dallas/Fort Worth Area
Bachelors, 3.7 GPA @ The University of Texas at Arlington Kevin Wilson is skilled in: Product Management, Strategy, Leadership, Business Process, Project Management, Financial Services, Management, Professional Services, Banking, Strategic Planning, Software Project Management, Process Improvement, Vendor Management, SDLC, SaaS
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