Network Consulting Engineer at Cisco
Project Manager Program Management Office
Network Consulting Engineer
Copper River Enterprise Services
Technical Project Manager
February 2018 to May 2018
Bogart Associates, Inc.
Video Network Engineer
October 2016 to August 2017
District Lead Installer
September 2005 to January 2008
VOC Operator / Technical Specialist III
September 2014 to May 2015
CACI International Inc
January 2012 to September 2014
Washington D.C. Metro Area
Audio Video Systems
Audio Visual Technician
February 2011 to December 2011
Loudoun County Public Schools
Audio Visual Technician
July 2008 to February 2011
Lead Technician / Supervisor / Project Manager
July 2004 to September 2005
CACI International Inc
Program Manager / Video Engineer
June 2015 to October 2016
What company does Kevin Wallen work for?
Kevin Wallen works for Cisco
What is Kevin Wallen's role at Cisco?
Kevin Wallen is Project Manager Program Management Office
What industry does Kevin Wallen work in?
Kevin Wallen works in the Information Technology and Services industry.
Project Manager Program Management Office @ Cisco Herndon, VANetwork Consulting Engineer @ Cisco Technical Project Manager @ Copper River Enterprise Services · Support technical planning, scheduling, project tracking, and documentation and issue resolution for projects. Responsible for providing support to senior level management in support of Audio Visual infrastructure evolution and assist with customer migration to newer services. Manage all phases of project development. Plan, direct, coordinate, and evaluate the work of personnel and vendors engaged in the installation, maintenance, and operation of project related activities. Support and coordinate technical activities with both technical and non-technical staff by establishing performance measures, and priorities. Create project schedules and processes to ensure user satisfaction, project continuity and the timely delivery of services. Prepare regular progress, project status, and problem resolution reports regarding status of planning effort. Facilitate meetings and maintains effective working relationships with stakeholders. Monitor along with financial team, time and dollar expenditures to ensure project and budgets meet established targets for equipment orders. Serve as the technical support to the Government lead and other team members From February 2018 to May 2018 (4 months) Chantilly, VAVideo Network Engineer @ Bogart Associates, Inc. Project Manager / Video Engineer of Legacy VTC replacement program. Monitor and maintained all VTC equipment to include Polycom and Cisco conferencing hardware. Responded quickly and effectively to all AV/VTC support requests. Engineered integrated design solutions that leverage enterprise standards. Provided outstanding customer service to users, IT leadership as well as senior government personnel. Provided technical guidance on all VTC technologies and capabilities. Provided detailed guidelines and SOP’s for the end user. Implemented new VTC hardware installs and configure them for optimal operation. Managed, Assigned and resolved service Tickets. Registered new devices utilizing E.164 and H.323 ID. Utilized Cisco VCS and VCS Expressway in job related operations. Worked with vendors to deploy and/or maintain VTC network equipment. Provided remote and onsite support to all hardware and software installed across the enterprise. Assisted with technical recommendations for new ideas. From October 2016 to August 2017 (11 months) Reston, VirginiaDistrict Lead Installer @ Best Buy Directed to oversee a team of 20 + installers including daily responsibilities, budget issues, Service budget control, purchasing. Also was P.O.C for a total rebranding of Best Buy Home Installations to, Geek Squad Home Installation for my District of 8 stores. Conducted training sessions for new product and service rollouts. From September 2005 to January 2008 (2 years 5 months) VOC Operator / Technical Specialist III @ Jacobs - Provide VTC scheduling assistance to customers.- Setup and monitor MCU based conferences.- Assist customers with connecting to conferences including C-level management- Provide email and telephone support to the VOC as needed.- Coordinate with distant end users to ensure successful videoconferences.- Instruct users in the operation of the VTC user control panel and all other end user VTC equipment.- Performs VTC technical assistance to local users on an as needed basis.- Provide recommendations to management on improved equipment reliability and conference quality.- Provide daily, weekly and monthly reports to management.- Provide project support on system integration - Provide O & M support for systems- Create documentation supporting all personnel and SOP's - Use creative troubleshooting techniques to resolve urgent client needs From September 2014 to May 2015 (9 months) RestonTelecommunications Analyst @ CACI International Inc Under close supervision, assists in planning, evaluating, and/or coordinating the installation of local and/or remote data and voice communications equipment, such as, terminals, modems, video conferencing units. Provides regulatory monitoring and voice network analysis regarding short and long range planning for in-house systems.-Responsible for assisting in promoting, improving, maintaining and supporting all telecommunications services and/or systems. -Assists in the designs of networks or portions of networks that include selection of hardware and software packages. -Assists in voice network reconfiguration -Helps to ensure that all software including network control programs satisfy the communications needs covering both the hardware and software installed. -Develops or assists in the development of standards for carrier service and equipment. -Prepares or ensures that appropriate telecommunications documentation exists, including operational instructions.-Assists in all service / system upgrades while being a team player involving telecommunications and networking projects. -Assists in the analysis in determining business process improvements utilizing the telecommunication systems.-Provides some hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues. -May research available and emerging voice, data and video communication technologies to recommend future implementations. -Works closely with network administrators on communication and connectivity projects and maintenance.-Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. -Installs and tests communication equipment. From January 2012 to September 2014 (2 years 9 months) Washington D.C. Metro AreaAudio Visual Technician @ Audio Video Systems · Interpret AV system drawings, schematics, and construction plans · Install low voltage wiring and cable; solder and terminate connectors; wire equipment racks; and assemble equipment/devices using the appropriate supports/mounts · In-house and on-site electronic and mechanical integration tasks · Coordinate and perform technical tasks involved in the operation and installation of audio video equipment · Diagnose malfunctions, troubleshoot and make minor adjustments to audio visual equipment and systems· Testing and debugging systems for final QA and acceptance by the customer · Able to work around expensive furniture and equipment without damage to same· Provide technical expertise involved in the integration and operation of audio visual equipment including display devices, projectors, video teleconferencing (VTC) systems, fiber equipment, etc. as required. ·Perform specialized technical tasks(in-house and on-site) in the operation, installation and maintenance of complex audio visual equipment From February 2011 to December 2011 (11 months) Chantilly, VirginiaAudio Visual Technician @ Loudoun County Public Schools -Diagnoses audio and visual equipment problems using reference manuals.- Tests equipment using volt ohm meters, oscilloscope, frequency meters, and transistor tester and replaces defective audio and visual equipment components.- Repairs equipment including: 16mm projectors; VCRs; TVs; audio tape recorders; record players; slide and sound filmstrip projectors; LCD projectors; CD players; digital cameras; projector screens; headphones; and listening stations- Diagnoses school building public address and intercom system problems; repairs or replaces defective components; sets up audio systems for programs and events.- Installs and repairs MATV systems in school buildings and audio systems for athletic fields.- Maintains records of equipment and repairs and inventory of parts.- Performs related work as required. From July 2008 to February 2011 (2 years 8 months) Ashburn, VirginiaLead Technician / Supervisor / Project Manager @ MCW Solutions Lead installer for infrastructure wiringDirected complex projects from concept to fully operational statusSupervised the daily operations of six communities (1000 + homesites)Acted as point of contact for all site superintendentsProvided full integration of all home electronics including HVAC, Lighting, Security, Central VAC, Distributed Audio and Home Theaters and Media RoomsFamiliar with technology from industry leaders such as: ELAN, Russound, Lutron, and NilesDCJS Certified (Department of Criminal Justice Services) From July 2004 to September 2005 (1 year 3 months) Program Manager / Video Engineer @ CACI International Inc Program Manager and Lead Engineer managing the TV Grid Headend Recap Program with a value of over $1.5m. Responsible for the end to end design, engineering and deployment of the TV grid, Polycom and Tandberg VTC systems and Digital Signage. Developed and maintained video topology to include TV grid and VTC systems. Developed and provided installation guide, process and procedure for new TV grid and VTC systems. Provided Tier 3 support and troubleshooting. Provided and maintained hardware/software metrics reports. Managed multiple projects/tasks that interfaces with other IT disciplines. Served as liaison to multiple outside vendors. Assisted in the development and continual refinement of an Audio/Video strategic plan. Provided technical guidance on all AV technologies. Continually strived to identify efficiencies, i.e. via leveraging new technology to automate manual processes. Engineered integrated design solutions that leverage enterprise standards. Assisted in the development of enterprise design and product standards. Assisted with product procurement. From June 2015 to October 2016 (1 year 5 months) Reston, VA
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
1 year(s), 5 month(s)
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