Master of Engineering (MEng) @
Queen's University Belfast
Kerry-Anne, winner of "Business Women of the Future" in 2013 and named in Management Today's "Top 35 under 35" in 2014, has an electrical engineering background with a Masters with 1st Class Honours in Electrical Engineering at Queen’s University, Belfast as well as an MBA with Distinction. Kerry Anne has achieved a great deal in a short
Kerry-Anne, winner of "Business Women of the Future" in 2013 and named in Management Today's "Top 35 under 35" in 2014, has an electrical engineering background with a Masters with 1st Class Honours in Electrical Engineering at Queen’s University, Belfast as well as an MBA with Distinction. Kerry Anne has achieved a great deal in a short space of time changing the landscape and improving service levels for many customers all around the world.
Since she graduated, Kerry-Anne has been at BT and has had a number of roles. She is currently Director of UK South in Service Delivery.
Director, UK South, Service Delivery @ Kerry-Anne has responsibility for the 7,000 strong UK South field organisation, delivering voice and broadband assurance and provision to consumer and business customers in the South of the UK from Norwich to London to Truro. She is responsible for field engineering effectiveness delivering high quality customer service through excellent engineering practice. From September 2014 to Present (1 year 4 months) United KingdomDirector, Field Dynamics @ Responsibilities include planning and operating the production management capability for the Service Delivery UK volume teams of ~17,500 people responsible for consumer and business customer service delivery in frames, repair and provision. This involves being in charge of our production management spine to ensure we can forecast, plan and deliver service to all communication providers in the UK. From January 2013 to September 2014 (1 year 9 months) United KingdomGeneral Manager, Production Management @ Responsibilities included the leadership of over 1,000 engineers and professionals, the delivery of service to target levels, the optimisation of resource achieving the right balance between efficiency and service levels and the implementation of a large scale transformation programme. From October 2009 to January 2013 (3 years 4 months) United Kingdom
Master of Business Administration (MBA), Business Administration and Management, General, 1st class @ Queen's University Belfast From 2010 to 2012 Master of Engineering (MEng), Electrical and Electronics Engineering, 1st class @ Queen's University Belfast From 1998 to 2003 Kerry-Anne Lawlor is skilled in: Production Managment, Operational Change, Resourcing Strategy, Business Modeling, Business Analysis, Business Planning, Technical Leadership, Team Leadership
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