Solution focused professional with skills derived from hands-on experience in the industry sectors of DoD, Civilian, State & Local Government, and Commercial entities. Fourteen years professional experience excelling at building new market penetration, defending existing client base, performing consultative sales of industry leading solutions, consistently expanding client commitments, and providing thought leadership. Well experienced in the buying
Solution focused professional with skills derived from hands-on experience in the industry sectors of DoD, Civilian, State & Local Government, and Commercial entities. Fourteen years professional experience excelling at building new market penetration, defending existing client base, performing consultative sales of industry leading solutions, consistently expanding client commitments, and providing thought leadership. Well experienced in the buying cycle of both federal, public and commercial entities, I manage the sales cycle actives from discovery to validation through contract execution very efficiently.
Recognized for my strong technical skills and business insight, I fully understand a client’s business environment and requirements, then present the best industry recognized solution to meet their immediate and future needs. Known for my tenacity, focus, professionalism, sales savvy, and ability to drive an opportunity from pipeline to award, combined with hands-on experience in multiple industry sectors including: Federal Agencies; Public Sector; Financial Services, Retail, Consumer Goods, Industrial Goods, Travel & Transportation; Higher Education; Pharmaceutical; Life Sciences.
• Produce consistent award winning results in previously under-performing territories
• Grow business units from startup to multi-million-dollar practices
• Cultivate customer relationships, building trust and long-term partnerships
• Develop best of breed solutions that impact all levels within client organizations
• Acquire and retained key accounts in highly competitive markets through relationship building
• Consistently generate substantial contract signing values to drive increasing revenue growth
• Build, direct and motivate highly successful project delivery teams
Sr. Engagement Manager Federal @ From November 2014 to Present (1 year 2 months) Professional Services Account Manager @ From April 2014 to October 2014 (7 months) Engagement Manager / Services Solution Manager @ Regional Engagement Manager / Services Solution Manager, BMC - Federal and Sys Integrators division, a $2.5B technology company. Recruited as primary point of contact for discovery, creation, negotiation, and execution of consulting services for Federal Civilian Agencies, State and Local Government, and Higher Educations accounts. Worked jointly with Executive Account Managers to provide pre-sales support for the sale of complex ITSM, BSM, SaaS, IaaS, Monitoring, Mobility, Automation solutions. From February 2011 to October 2013 (2 years 9 months) Business Development Manager @ Business Development Manager, IBM - Tivoli Maximo Business Unit subsidiary, a $104B technical firm. Brought aboard as client-facing support to a sales force consisting of 25 account managers. Assisted in expanding market penetration of MRO solution within a diverse pool of industry verticals (Financial, Education, Life Sciences, Pharmaceutical, Transportation). From April 2007 to January 2011 (3 years 10 months) Federal Engagement Manager / Delivery Manager @ Federal Engagement Manager/Delivery Manager, CA - Project Portfolio Management division, a $5B software organization. Performed functional requirements and design analysis, for Proposals and RFP / RFI responses. Direct Services Sales to DoD and Civilian agencies responsible for $12.5M in annual new contract signings. Managed a 7 person team of Project Managers, and Senior Consultants responsible for delivering $3.5M in annual services revenue. From June 2006 to April 2007 (11 months) Business Development Manager @ BMC: Project Manager & Engagement Manager Jan. 2005 – June 2006
BMC: Business Development Manager Sept. 2002 – Jan. 2005
Peregrine Systems Inc: Business Solutions Consultant (Acquired by BMC) Aug. 2001 – Sept. 2002
Remedy Corp.: CRM Business Solution Consultant (Acquired by Peregrine) Nov. 2000 – Aug. 2001
Performed client facing sales of Professional Services and Implementation Services for CRM; ITSM and BSM initiates within a diverse pool of industry verticals for Federal, DoD, SLGE & Commercial accounts nationally. From November 2000 to June 2006 (5 years 8 months) Technical Support Manager / Remedy Admin @ Tier Two Technical Support Manager for a online banking software, managing call center operations and team of 12 Technical agents.
Remedy Administrator responsible for Design, Installation, Configuration and Deployment of the Remedy CRM product solution or the 24/7 online banking call center. From October 1998 to November 2000 (2 years 2 months)
Project Management, Project and Program Management @ The George Washington University - School of Business From 2003 to 2005 Kenneth Kitt is skilled in: IT Service Management, Proposal Writing, Enterprise Asset Management, Cloud Computing, Project Management, Project Portfolio Management, RFP Generation, Pre-sales, Consulting Services Sales, Public Sector Consulting, State and Local Consulting, BMC Remedy, CA Clarity, Peregrine, Maximo
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