Technical Account Manager, Publisher and Distribution Solutions, Alphabet Inc. @ Technical Account Managers are advertising and technology consultants who serve as liaisons between our top partners and Google's Engineering and Sales teams. A Google product expert who nurtures and deepens the partner relationship through successful multi-product integrations, providing day-to-day support with extensive expertise in AdSense, AdMob, DoubleClick,
Technical Account Manager, Publisher and Distribution Solutions, Alphabet Inc. @ Technical Account Managers are advertising and technology consultants who serve as liaisons between our top partners and Google's Engineering and Sales teams. A Google product expert who nurtures and deepens the partner relationship through successful multi-product integrations, providing day-to-day support with extensive expertise in AdSense, AdMob, DoubleClick, Chrome and other Google products.
Lead implementations and integrations for a variety of our product lines during the pre-sales and post-sales process. Provide end-to-end support to our publisher partners, from deployment to ongoing support of daily business. Work closely with the partner sales teams to monitor our products' performance for top clients, develop tools that address their technological and business needs and identify opportunities to grow Google's partner business.
-Help partners resolve day-to-day challenges by delivering innovative and scalable solutions.
-Ensure the prompt and proper resolution of any technical challenges.
-Evangelize new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success.
-Provide documentation and technical guidance to ensure the technical success of clients’ integrations.
-Improve product offerings by providing client feedback on features to Google product managers and engineers.
-Perform implementation reviews, and analyze and optimize clients’ product mix to ensure their success. From January 2014 to Present (1 year 10 months) Greater New York City AreaTeam Lead - Technical Account Manager - Bidder Team @ As Team Lead, I act as a player/coach, defining process, setting quarterly goals, mentoring team members and managing the technical relationship with some of our largest sources of 3rd Party Demand (DSP / Bidder clients).
Primary contact for internal cross functional initiatives including engineering, business operations and global services. Also acting as Scrum Master for our internal development (iDev) efforts within our Services organization. From August 2013 to January 2014 (6 months) NYC, NYTechnical Account Manager - Bidder Team @ An expert in the AppNexus platform and the display advertising domain generally
Work with the Strategic Partnerships group to qualify projects for the AppNexus Apps program
Consult with and train customers and partners who are building AppNexus Apps
Troubleshoot integration issues
Work with Product Management to bring the AppNexus platform to life for potential Apps developers
Help to shape integration processes and workflow for maximum scalability
Provide input to Technical Documentation for development of Apps developer training material, customer-facing assets, and internal resources From November 2012 to August 2013 (10 months) NYC, NYProduction Support Engineer @ Analyze source code to determine root cause of complex (Tier 3) client issues; write code fix or escalate to Lead Architect
Present technical updates to senior Product management to communicate priority and provide direction for upcoming releases
Manage Change Management Plan (CMP) process to methodically modify code or data in Production From February 2012 to November 2012 (10 months) Technical Specialist - Tier 2 Support - Clinical Force @ Currently developing the knowledge base for Medidata CTMS (Formerly Clinical Force). Designated Subject Matter Expert for Support Services in this area. From July 2011 to February 2012 (8 months) Greater New York City AreaTechnical Specialist @ Selected to establish the Support Department for new, high priority product; successfully built infrastructure & currently lead team of 9 members
Assisted key customers with complex technical issues and recognized for providing a superior level of customer service
Authored comprehensive technical training documentation to scale knowledge transfer From July 2011 to February 2012 (8 months) Head of Production & Lead Analyst @ A quantitative critical thinker with five years experience in operations, analytics and business development. Recognized
for ability to implement continuous change, resulting in cost reduction, enhanced quality, and increased margins. Proven
record of creating and maintaining highly profitable, positive relationships with clients. From June 2009 to June 2011 (2 years 1 month) Sr. Production Manager @ Managed production for all jewelry across all clients and developed forecasting, replenishment and financial planning
tools to isolate inefficiencies and optimize the business. From January 2007 to May 2009 (2 years 5 months) Production Manager @ From July 2005 to December 2006 (1 year 6 months)