Kelley is a Customer Care and Operations Executive with outstanding experience in process improvement, P&L Management, Operations management and International operations management. Specialties: International Call Center Management, Customer Care, Vendor Management, Process Reengineering experience, Extensive experience managing large multi site operations teams.

Head of Operations @ Responsible for Merchant and Financial Institution Operations including New client conversions and boarding, deployment, disputes, fraud and customer billing . From November 2015 to Present (2 months) SVP North America, Client Care and Implementation Services @ Responsible for Customer Care, New account Boarding & Client Implementations for North America From August 2010 to April 2013 (2 years 9 months) SVP, Enterprise Service Delivery @ Responsible for Merchant, Telecheck and Prepaid and Financial Services Operations in the US in addition to Global Customer Service for North America and Mexico. From August 2009 to August 2010 (1 year 1 month) SVP Global Customer Service @ From April 2004 to August 2009 (5 years 5 months) Various Operational Roles @ VP, Settlement Operations; General Manager, Paymentech; SVP Disputes, Statements, Quality and Retention;SVP, Merchant Segment Synergy From August 1996 to April 2004 (7 years 9 months) Director of Financial Services and Reengineering @ From July 1992 to July 1996 (4 years 1 month)

Bachelor of Science, Engineering @ Rochester Institute of Technology From 1981 to 1984 Kelley Everetts is skilled in: Electronic Payments, Credit Cards, Call Center, Payment Card Processing, Operations Management, Vendor Management, Payments, Banking, Customer Retention, Financial Services, Debit Cards, P&L Management, Call Centers, Relationship Management, Management