Guy's and St. Thomas' NHS Foundation Trust
Head of Technology - Service Support
June 2010 to Present
Global IT Director
2005 to March 2010
Group IT Director
2004 to 2005
Service Delivery Manager/Director
2002 to 2004
European Service Delivery Manager
1987 to 2002
IT Support Manager
1985 to 1987
Operate as the IT lead in all matters relating to the delivery of IT service support across the Trust (circa 12,000 users). Lead the IT Service Support team (circa 120) to ensure an efficient and highly motivated workforce. Operate as the IT lead in all matters relating to the delivery of IT service support across the Trust (circa 12,000 users). Lead the IT Service Support team (circa 120) to ensure an efficient and highly motivated workforce.
What company does Keith Woollard work for?
Keith Woollard works for Guy's and St. Thomas' NHS Foundation Trust
What is Keith Woollard's role at Guy's and St. Thomas' NHS Foundation Trust?
Keith Woollard is Head of Technology - Service Support
IT exec with over 30 years' industry experience and a track record of leading global teams to deliver solutions and services for both internal customers and external clients. A passion for customer service and getting things done "right first time". Loves leading organisations through change and growth.Head of Technology - Service Support @ Operate as the IT lead in all matters relating to the delivery of IT service support across the Trust (circa 12,000 users). Lead the IT Service Support team (circa 120) to ensure an efficient and highly motivated workforce. From June 2010 to Present (5 years 7 months) Global IT Director @ I was given a brief to bring together the three disparate IT teams (UK, US & Group) and create a single global IT team that would serve dunnhumby employees and clients worldwide as the company scaled up and extended its global footprint. As the Global IT Director acted as a key member of the senior management team focused on growing the business globally whilst continuing to deliver significant revenue and profit growth. I had full responsibility for all aspects of technology across the company through this period of massive growth and by 2010 dunnhumby was operating in 25 countries, had its own offices in 10, over 1200 employees and revenues of ~£350m with profits > 25% From 2005 to March 2010 (5 years) Group IT Director @ Group IT Director with responsibility for developing and implementing the company's technology standards and strategy globally. From 2004 to 2005 (1 year) Service Delivery Manager/Director @ I joined in 2002 as Service Delivery Manager, responsible for a team of 10 people that supported internal employees and a data centre in Ealing. I was employee number 200 and dunnhumby revenue was circa £15m. From 2002 to 2004 (2 years) European Service Delivery Manager @ Promoted into a newly created role, responsible for all aspects of IT Operations & Infrastructure for Pitney Bowes UK and Europe. Reported to the VP Finance, Admin & IT, the responsibilities included data centre operations, technical services, networks & telephony, desktop services, customer service desk and IT procurement. Defined and implemented the service delivery strategy with a team of 80+ technicians servicing a community of 2700 end-users across 35 sites in 12 European countries. Responsible for £7 million IT infrastructure budget From 1987 to 2002 (15 years) IT Support Manager @ Responsible for 24x7 Technical and Operations Support services on Unisys and Tandem business critical mainframes. From 1985 to 1987 (2 years) Brays Grove Comprehensive From 1969 to 1975 Keith Woollard is skilled in: Supplier Management, Contract Negotiation, Cost Reduction, IT Service Management, ITIL, Outsourcing, Service Delivery, Change Management, Management, Strategy, Infrastructure, Service Management, Data Center, Budgets
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
5 year(s), 1 month(s)
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