Keith LaDue's Email Addresses & Phone Numbers

📖 Summary

Corporate Industrial Engineering Group Manager - Automation Systems / Global Operations & Programs @ United Parcel Service 13 years of multi-national Supply Chain, Logistics and Operations experience with the world’s largest parcel delivery company. Designed and developed the business processes, systems automation and organization that delivered profitability of UPS International services. As Group Manager, accountable for operating budget of $150M+, 18 business critical automation systems deployed to 2000+ facilities in 130+ countries, 70+ engineers, operators and IT specialists. As Program Manager, accountable for numerous multi-year, multi-national programs ranging from $1M - $115M. As Operations Manager, accountable for 1800+ part-time hub sort operation employees / 50+ delivery operation employees, in a high volume low margin unionized service business. From 1988 to 2000 (12 years) WorldwideVP IT Function Head - Global Head of Enterprise Architecture / Enterprise Web Services @ Novartis Pharmaceuticals Corp. Reported to Group CIO. Core member of IT Lead Team & IT Investment Committee managing annually approx. $3B operating / $300M project budgets & 3,200 internal IT employees. Managed directly approx. $127M operating / $18M project budgets & 150 internal / 700+ external employees. Designed & built the Enterprise Architecture, IT Service Management and Business Process Management Functions. Delivered IT Transformation programs. Led Enterprise Web Services COE delivering platform services for Internet, Intranet and collaboration. - Implemented Enterprise Architecture frameworks: application & technology roadmaps, business capability mapping, security architecture, Cloud & BI strategies. Established architecture governance, standards and practices covering IT estate of 8000+ applications.- Delivered implementation of ITIL V3 based “IT for IT” services, automation tools, processes, governance, measurement and analytics. Deployed globally 11 core IT operational services.- Established a quality management/optimization “SWAT Team” to realize efficiency/quality gains by applying LEAN, Six Sigma, APQC, Kaizen, CSI and other methodologies.- Designed and executed the Application Portfolio Rationalization Program. Established targets by business unit, eliminated 500+ applications, reduced redundancy by 40%+, refreshed enterprise platforms, and established continuous application / technology lifecycle management. - Transformed enterprise web development operations from internal intranet, content management, & collaboration services to cloud service models. Reduced operating costs 27%, zero business interruptions, increased customer satisfaction, improved business capabilities and agility.- Implemented Enterprise IT Security solutions for Identity and Access Management to meet growing demand, complexity and risk, while eliminating 200+ local implementations. From 2011 to 2016 (5 years) Basel, SwitzerlandExecutive Director Pharma IT - Enterprise Architecture Services/Web Platform & Application Services @ Novartis Pharmaceuticals Corp. Reported to U.S. Head of Enterprise Architecture Services. Managed approx. $9M operating / $1.2M project budgets & 26 internal / 200+ external employees. Responsibilities included marketing / brand websites, enterprise intranet and mobile application services to the U.S. Pharma business.- Created the first portal and collaboration end user services. Enabled seamless real-time collaboration between late stage Development, Medical, Scientific Operations and internal / external product launch teams. Expanded to become HR self-service and US Communications channel.- Brokered partnership between U.S. and Global Marketing to transition conceptual marketing activities to Novartis HQ, keeping tactical execution local. Led business process and application changes necessary to facilitate an integrated and effective Global Brand planning approach.- Applied Agile project methodology and resource management to Brand Site development, cutting time to deliver in 1/2 and reducing costs by 2/3. From 2003 to 2008 (5 years) East Hanover, NJDirector - Sales & Marketing IT / Emerging Technologies / R&D IT @ Pfizer Inc. / Pharmacia Corp. Reported to VP-Head of Global IT. Directly accountable for annual budgets of approx. $5M operating / $4-$7M project & 16 internal / 100+ external employees. Responsibilities included Lead IT Business Partner, Global Program Manager and Globalization Transformation Head. - Delivered CEO top 20 strategic initiative, sponsored by EVP of Sales & Marketing, to globalize the annual market planning process and share promotional materials / product data. - Defined the strategy and delivered Global Information Network to EVP of R&D & 70+ information scientists. Saved $5.98M annually in data purchases and analysis. Saved $2.7M annually by converting traditional library services at 7 international R&D locations to global digital services and processes.- Developed IT strategy and business case for EVP of Emerging Technologies, resulting in EC approval of $50M budget to implement innovative technologies and automation in Enterprise Information Portals, eMarketing, eDetailing, Customer Relationship Management, and Business Intelligence.- Delivered US Sales Portal and PC refresh to 5500 field Sales and Medical representatives. Resulted in $600K savings per year in material distribution costs and 3 additional rep visits per rep per week.- Developed IT Workplace productivity strategy. Obtained EC approval for $5.3M to provide collaboration / file sharing services and self-service transactions to 125K+ employees across 50+ countries producing $22B revenue. Pioneered the first enterprise cross-functional COE operating model.- Negotiated EC sponsorship to implement Enterprise Information Management Governance model engaging 16 VPs, 1 EVP. Eliminated redundancy, improved quality and collaboration across the product lifecycle. From 2000 to 2003 (3 years) Greater New York City AreaIT Group VP: Enterprise Architecture/Technology/Shared Business Services/Transformation @ Shared Business Services: Process/Application/Platform/Cloud/Infrastructure Greater New York City AreaVP IT Function Head - Global Web Solutions Delivery Group @ Novartis Pharmaceuticals Corp. Reported to Global Pharma Division CIO. Member of the IT Lead Team & IT Investment Committee managing annually approx. $1.1B operating / $90M project budgets & 700 internal IT employees. Managed directly approx. $27M operating / $3.2M project budgets & 55 internal / 400+ external employees. Created Business Process Management capabilities. Consolidated a fragmented web application landscape and optimized application development operations for the Pharma Division. Expanded services to 5 other Global Business Divisions. - Created the “Web Factory” which applied LEAN principles, Agile project methodology and Six Sigma quality techniques to software development lifecycle. - Established the first Enterprise Managed Services agreement with an global IT Services Company worth $9M+ for highly scalable DevOps.- Implemented Solution Architecture as a Service, an expert clearing house for fast, flexible, compliant, secure, high quality solution decisions.- Grew “Web Factory” operations. 16 global service centers delivered 300+ business projects per year, supported 2500+ business applications, maintained 250+ physical servers and managed 30+ enterprise agreements across 6 Global Business Divisions serving 80+ countries. - Retired 200+ web applications and 30+ technologies while keeping headcount and budget flat.- Established Process Engineering & Automation function. Provided Enterprise Business Process Management platforms / application services to engineer and automate optimal business processes. From 2008 to 2011 (3 years) Worldwide