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Kaylie Watts

IT Helpdesk Analyst @ Macfarlane Packaging

IT Service Desk Analyst at MacFarlane Packaging

Coventry, United Kingdom

Ranked #1,193 out of 23,860 for IT Helpdesk Analyst in United States

Section title

Kaylie Watts's Email Addresses & Phone Numbers

Kaylie Watts's Work Experience

Macfarlane Packaging

IT Helpdesk Analyst

September 2015 to Present

Coventry, United Kingdom

Crawford & Company

IT Service Desk Analyst

August 2013 to August 2015

NHS Coventry and Warwickshire Partnership Trust

IT Service Desk Administrator (Contract)

March 2013 to May 2013

Coventry, United Kingdom

Kaylie Watts's Education

Coventry

CCNA Cisco Semester 1 - Network Fundamentals. CCNA Cisco Semester 2 - Router and Routing Basics NVQ Level 3

2007 to 2009

Kaylie Watts's Professional Skills Radar Chart

Based on our findings, Kaylie Watts is ...

Strategic
Structured
Questioning

What's on Kaylie Watts's mind?

Based on our findings, Kaylie Watts is ...

56% Left Brained
44% Right Brained

Kaylie Watts's Estimated Salary Range

About Kaylie Watts's Current Company

Macfarlane Packaging

Frequently Asked Questions about Kaylie Watts

What company does Kaylie Watts work for?

Kaylie Watts works for Macfarlane Packaging


What is Kaylie Watts's role at Macfarlane Packaging?

Kaylie Watts is IT Helpdesk Analyst


What is Kaylie Watts's personal email address?

Kaylie Watts's personal email address is k****[email protected]


What is Kaylie Watts's business email address?

Kaylie Watts's business email addresses are not available


What is Kaylie Watts's Phone Number?

Kaylie Watts's phone +44 ** **** *151


What industry does Kaylie Watts work in?

Kaylie Watts works in the Military industry.


About Kaylie Watts

📖 Summary

An IT Support Technician holding NVQ Level 3 and CISCO qualifications and has completed an Advanced Apprenticeship in IT. Experience of software and hardware installations, network support, trouble-shooting and problem-solving in a wide range of situations. Hard-working, conscientious and very organised, I am now seeking a position where I can develop my skills and career within the IT industry.IT Helpdesk Analyst @ From September 2015 to Present (4 months) Coventry, United KingdomIT Service Desk Analyst @ Responsibilities include: • Providing Service Desk Support to all Crawford & Company Users in the UK, this includes; General IT systems administration, the creation and disabling of accounts for all applications including Bespoke Insurance applications such as claims systems and the installation and troubleshooting of business Hardware and Software. • Creating, maintaining and configuring user accounts in Lotus Notes • Activating sim cards, setting up and configuring Blackberry’s and iPhones for users • Logging any network issues that may arise with third party company: Easynet • Logging any issues with user’s mobile phones and trouble shooting them with Olive. • Completing restore jobs using Evault From August 2013 to August 2015 (2 years 1 month) IT Service Desk Administrator (Contract) @ Responsibilities include: • Transfer of NHS.Net email accounts across the whole organisation transferring them to different organisations for all staff of Coventry & Warwickshire Partnership Trust due to an organisation no longer existing • Logging emails and voicemails into Marval call logging system and assigning to the appropriate teams. • Filing forms • Disabling / Inputting expiry dates on user accounts via Active Directory Manager Plus From March 2013 to May 2013 (3 months) Coventry, United KingdomTier 1 Support Analyst (Contract) @ Responsibilities include: • Diagnose and resolve system or user problems over the phone and using remote software i.e Dameware • Create, modify and maintain system user accounts in Active Directory • Installing software and configuring hardware over the network via remote. From November 2012 to March 2013 (5 months) IT Service Desk Analyst (Contract) @ Responsibilities include: • Deploying images using Ghost on PC’s/laptops and setting up blackberry’s for training courses • Logging incidents into a service desk categorising and prioritising as required From July 2012 to September 2012 (3 months) Leicester, United KingdomIT Support Technician @ Responsibilities include: • Checking all the server Event Logs and resolving issues • Ensuring backups are completed via Backup Exec • Completing restore jobs using Backup Exec or VEEAM Backup and Replication • Rebuilding of PC’s – reinstalling Operating System, Windows Updates, Anti-Virus Software, other Software installations • Upgrading of IT hardware • Trialling software • Troubleshooting hardware / software - Providing support to all PC users • IT consumables management • Purchasing of IT equipment • Updating IT budget and spend data • Creating new users / removing old users through Active Directory • Managing file access security • Knowledge of DNS, DHCP, TCP/IP, LAN, WAN • Monthly updating of MRP system (QAD 2009 Enterprise) for disaster recovery • Managing door access security using PAC Securenet • Configuration of Panasonic KXTDE-600 telephone system • Deploying anti-virus software through McAfee ePO • Administering windows updates through WSUS server • Working towards FAST accreditation  Trialling audit tools  Manual Software Auditing  Ensuring Software Compliance within the organisation  Updating Software Registers From 2009 to 2012 (3 years) IT Support Technician (Advanced Apprenticeship) @ • Providing daily support to users of IT systems in Council educational establishments, eg Schools administration and curriculum systems, Libraries and Adult Education via telephone, remote support and site visits. • Setting up workstations, laptops and peripherals, both standalone and networked, installing additional software if required. • Controlling stock levels and carrying out weekly stock checks of consumables • Maintaining detailed technical records of support activities • Creation of email accounts for all School staff From March 2008 to August 2009 (1 year 6 months) CCNA Cisco Semester 1 - Network Fundamentals. CCNA Cisco Semester 2 - Router and Routing Basics, NVQ Level 3 @ Coventry From 2007 to 2009 Kaylie Watts is skilled in: • Managing and prioritising my workload, • Dealing with customers (via telephone or face to face), • Excellent communication skills, • Knowledge of Microsoft office applications –Ms Word, Excel, PowerPoint,Outlook, • Ability to work in a team or on my own initiative, • Punctual, reliable and honest, Active Directory, DNS, DHCP, Disaster Recovery, Cisco Technologies, Network Administration, IT Service Management, Wireless Networking, Network Security


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In a nutshell

Kaylie Watts's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

1 year(s), 1 month(s)

Kaylie Watts's Willingness to Change Jobs

Unlikely

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