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Katrina Laslett

Head of Major Customers @ Alternative Networks plc

Head of Major Customers at Alternative Networks plc

London, United Kingdom

Ranked #873 out of 17,460 for Head of Major Customers in United States

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Katrina Laslett's Email Addresses & Phone Numbers

Katrina Laslett's Work Experience

Alternative Networks plc

Head of Major Customers

October 2014 to Present

Azzurri Communications

Head of Platinum Accounts

July 2011 to October 2014

Azzurri Communications

Regional Client Director

January 2010 to July 2011

Katrina Laslett's Education

Brooklands College

Lycee Arago - Perpignan

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About Katrina Laslett's Current Company

Alternative Networks plc

As Head of Major Customers, my focus will be to increase customer satisfaction through proactive Account Management, and for my team, and myself, to develop long-lasting partnerships with our clients providing solutions that deliver on their strategic objectives. Alternative Networks is a leading provider of IT solutions to UK businesses from device to datacentre, with an expansive...

Frequently Asked Questions about Katrina Laslett

What company does Katrina Laslett work for?

Katrina Laslett works for Alternative Networks plc

What is Katrina Laslett's role at Alternative Networks plc?

Katrina Laslett is Head of Major Customers

What is Katrina Laslett's personal email address?

Katrina Laslett's personal email address is ka****[email protected]

What is Katrina Laslett's business email address?

Katrina Laslett's business email address is k****[email protected]

What is Katrina Laslett's Phone Number?

Katrina Laslett's phone +44 ** **** *378

What industry does Katrina Laslett work in?

Katrina Laslett works in the Information Technology and Services industry.

About Katrina Laslett

📖 Summary

My view is that Account Management is ultimately Customer Service, but that instead of coming from a Contact Centre, it comes in the form of someone you grow to trust and respect...someone who orchestrates all the 'stuff'' that need to happen to ensure that your Service runs smoothly, remains relevant to your business, and that if this is not the case, then your Account Director becomes your face into our organization...a master orchestrator and facilitator who can get everything back on track again. Sound simple? It can be....with the right people...and that's hopefully what my team are all about.Head of Major Customers @ As Head of Major Customers, my focus will be to increase customer satisfaction through proactive Account Management, and for my team, and myself, to develop long-lasting partnerships with our clients providing solutions that deliver on their strategic objectives. Alternative Networks is a leading provider of IT solutions to UK businesses from device to datacentre, with an expansive scope of products and managed services spanning cloud computing, virtualisation, managed hosting, fixed-line voice, mobile and secure networks infrastructure. Our business outcome focussed proposition is driven by solutions designed with our customers, supported by visibility and control and a commitment to end to end accountability. Alternative was established in 1994, and has grown both organically and through strategic acquisitions of businesses, each identified to successfully meet the needs of a rapidly developing market and an increasingly demanding and discerning customer environment. Our vision is to become the leading IT managed services provider for UK businesses. From October 2014 to Present (1 year 3 months) Head of Platinum Accounts @ Responsible for leading a team of 20 sales individuals, ranging from desk-based Account Managers to Client Directors, all focused on supporting Azzurri's Top 40 Managed Service customers. My personal ambition in this role is to ensure that each customer receives the very best level of service from Azzurri and that they always feel able to recommend us as a 'safe pair of hands'. People always talk about 'Trusted Advisor' status and 'extension of the team', but in reality this is a utopia that is hard to achieve, takes a long time, and requires a huge amount of focus and dedication from the Account Management team. I am delighted to say that my team have an excellent record in achieving this status with a number of key accounts, some of which are now on their 3rd renewal in 10 years, and these same customers would all be comfortable in confirming how beneficial this level of partnership is, for both organizations. From July 2011 to October 2014 (3 years 4 months) Regional Client Director @ Responsible for a team of 23 Account Managers and 6 Client Directors supporting 300 Platinum & Enterprise Voice, Data & Mobility customers in the South of England. From January 2010 to July 2011 (1 year 7 months) Client Director @ Managing a team of internal and fields sales & service accounts managers, who support me in retaining and growing an existing customer base totalling £10M in annualized revenues. Joined Sirocom Limited in April 2002 who were acquired by Azzurri Communications in October 2006. From April 2008 to December 2009 (1 year 9 months) Account Manager then Account Director @ Managing a number of strategic Voice & Data customers for Sirocom and then Azzurri post Sirocom's acquisition in October 2006. From 2002 to 2008 (6 years) Sales Executive @ Professional Display Systems, now known as Avnet Technology Solutions are the UK sole distributors for EIZO LCD screens. I sold into the Finance vertical so predominantly The City, with new business wins at Tullet & Tokyo, UBS Asset Management and Cantor Fitzgerald. From February 1998 to July 2000 (2 years 6 months) Brooklands CollegeLycee Arago - Perpignan Katrina Laslett is skilled in: Mobile, Team Leadership, Account Management, Change Management, Business Transformation, Sales Management, Unified Communications, Converged Networks, Mobile Devices, Voice & Data Convergence, New Business Development, Team Management, Management, Leadership, Managed Services

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In a nutshell

Katrina Laslett's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 8 month(s)

Katrina Laslett's Willingness to Change Jobs



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Katrina Laslett's Social Media Links

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