Bachelor of Science, Environmental Science @
Virginia Polytechnic Institute and State University
Sr. Manager, Business Operations, Immunochemistry @ Ensures that all work within the department is acquired, initiated, conducted, completed, reported and invoiced as efficiently and as profitably as possible. Ensures that the department operates effectively relative to study acquisition, costing, controllable costs, staffing, invoicing, equipment, and space utilization. Assists improvements in productivity and efficiency through Six Sigma analysis,
Sr. Manager, Business Operations, Immunochemistry @ Ensures that all work within the department is acquired, initiated, conducted, completed, reported and invoiced as efficiently and as profitably as possible. Ensures that the department operates effectively relative to study acquisition, costing, controllable costs, staffing, invoicing, equipment, and space utilization. Assists improvements in productivity and efficiency through Six Sigma analysis, process evaluation, and establishing operational metrics. Monitors business unit financial and operational trends. Communicates to appropriate departmental managers, directors and the department Vice President. Monitors workflow and revenue production schedules to maximize the efficiency of the workflow throughout the various department locations. From July 2008 to Present (7 years 6 months) Customer Satisfaction Programs Manager, Business Process Improvement & Compliance @ Coordinates all components of customer feedback and other performance metrics and reports to operational leaders on a periodic basis to ensure proactive identification and resolution of service issues.
Conducts trend analyses on data to identify areas for improvement and works with management to improve related business processes. Reviews responses to customer concerns or complaints to ensure root cause analysis and corrective action occurs and follows-up with customers when necessary.
Coordinates the key result indicators (KRIs) and the internal Customer Won programs. From May 2006 to June 2008 (2 years 2 months) Senior Client Manager Sales @ Managed all proposal activity and provided cost estimates and time frames to Program Management clients. Defined client requirements and relayed information to the operational groups. Served as client contact on technical and service-related problems. Identified and resolved problems involving client requirements and Covance capabilities From April 2005 to May 2006 (1 year 2 months) Technical Sales Specialist Genetic and Molecular Toxicology @ Developed account plans and partnerships with key accounts in Genetic Toxicology
Participated in corporate teams to build relationships with key accounts. Assisted in determining margins and pricing with Client Services. Hosted and organized all new client visits
Assists in creating new market opportunities for Covance Labs and Covance Corporate From January 2002 to April 2005 (3 years 4 months) Study Supervisor, Gene Mutation Laboratory @ Responsible for the effective operation of the Gene Mutation Laboratory. Planned, scheduled and organized necessary resources for study conduct. Planned space allocations, recommended changes and lead in the development and execution of new methods in the laboratory. Proposed and implemented process improvements to reduce costs and increase efficiencies. Assured the data quality meets all GLP and SOP requirements. From May 1998 to January 2002 (3 years 9 months) Research Assistant @ Responsible for performing all aspects of the SHE Cell Transformation Assay. Responsible for performing all aspects of the In vivo Potency Assay. Maintained all maintenance and inventory schedules. Developed Standard Operating Procedures for laboratory equipment. From January 1998 to May 1998 (5 months) Laboratory Manager @ Managed the glassware processing laboratory and the laboratory assistants. Responsible for the radiation monitoring records and equipment maintenance schedules. Worked closely with the Quality Assurance Unit in filing the facility and safety inspections. Processed new substances to be tested from clients and returned unused portions. Performed all duties listed below as From April 1996 to December 1997 (1 year 9 months) Genetic Toxicology Laboratory Technician @ Assisted in performing the following Mammalian and Microbial Mutagenesis Assays: -- TK± Mouse Lymphoma -- In vitro/In vivo Unscheduled DNA Synthesis -- CHO/HGPRT and AS52/XPRT -- Balb/c 3T3 Cell Transformation, Salmonella typhimurium and Escherichia coli Microsomes (Ames)
Performed long-term cell mutagenic and toxicologic assays using unknowns provided by major pharmaceutical and chemical companies
Maintained excellent Good Laboratory Practice documentation and aseptic technique standards as set by worldwide regulatory agencies. Calibrated and maintained laboratory equipment.
Entered and analyzed data for final submission to the client. From October 1993 to April 1996 (2 years 7 months)
Master of Science, Technology Management @ University of Maryland, University College From 1998 to 2000 Bachelor of Science, Environmental Science @ Virginia Polytechnic Institute and State University From 1989 to 1993 Kate Flanders is skilled in: GLP, Six Sigma, Toxicology, Business Process, Customer Satisfaction, Facility Operations, Facilities Operations, Business Process Improvement, Sop, CRO, Quality Assurance, Leadership, Process Improvement, Drug Development, Microbiology
Looking for a different
Get an email address for anyone on LinkedIn with the ContactOut Chrome extension