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Karlos Gardner

Product Support Specialist @ The Juvare Company

Product Support Specialist at The Juvare Company

Mcdonough, Georgia

Ranked #350 out of 7,005 for Product Support Specialist in Georgia

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Karlos Gardner's Email Addresses & Phone Numbers

Karlos Gardner's Work Experience

The Juvare Company

Product Support Specialist

Atlanta, Georgia

Encompass Digital Media, Inc.

System Administrator/ Desktop Support - Temp

February 2018 to April 2018

Greater Atlanta Area

WellStar Health System

Service Desk Analyst 1 - Temp

January 2018 to March 2018

Greater Atlanta Area

Karlos Gardner's Education

Profile Institute of Barber-Styling

Master Barber

2008 to 2009

Herzing University-Atlanta

Associate's degree, Information Technology

1999 to 2001

Institute of Audio Research

Recording Engineer, Recording engineering

1996 to 1997

Karlos Gardner's Professional Skills Radar Chart

Based on our findings, Karlos Gardner is ...

Matter-of-fact
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Karlos Gardner's Estimated Salary Range

About Karlos Gardner's Current Company

The Juvare Company

• Troubleshoot and resolve Application product configuration using , Microsoft IIS , HTML, CSS, JavaScript and Microsoft SQL database issues.• Coordinates with Development team to initiate escalations and follow through with clients to ensure resolution.• Verify bugs reported by clients and report to development.• Perform quality control over support documentation.• Provides telephone and email support to a...

Frequently Asked Questions about Karlos Gardner

What company does Karlos Gardner work for?

Karlos Gardner works for The Juvare Company


What is Karlos Gardner's role at The Juvare Company?

Karlos Gardner is Product Support Specialist


What is Karlos Gardner's personal email address?

Karlos Gardner's personal email address is ka****[email protected]


What is Karlos Gardner's business email address?

Karlos Gardner's business email addresses are not available


What is Karlos Gardner's Phone Number?

Karlos Gardner's phone (404) ***-*215


What industry does Karlos Gardner work in?

Karlos Gardner works in the Hospital & Health Care industry.


About Karlos Gardner

📖 Summary

Product Support Specialist @ The Juvare Company • Troubleshoot and resolve Application product configuration using , Microsoft IIS , HTML, CSS, JavaScript and Microsoft SQL database issues.• Coordinates with Development team to initiate escalations and follow through with clients to ensure resolution.• Verify bugs reported by clients and report to development.• Perform quality control over support documentation.• Provides telephone and email support to a global client base.• Submit product enhancements from clients to development.• Contribute to improving efficiency of support processes and procedures• Assist in maintaining a knowledge base of common problems and solutions. Atlanta, GeorgiaSystem Administrator/ Desktop Support - Temp @ Encompass Digital Media, Inc. Administered Microsoft Active Directiory services, Windows 7/8/10 operating systems, Windows servers, encryption products, and standard networking protocols(including TCP/IP and Ethernet Install , maintain, and upgrade workstations, desktops, laptops,network printers, and peripherals. Provide high level 2/3 support for over 200 desktop and labtop users Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituenciesSupported applications and platforms such as Windows 7, 8,10 Active Directory ,Exchange server 10 ,System 21, Trends Micro anti-virus Citrix an VMWare using Iphones and IPads resolve technical hardware such as Printers , Dell Labtops, Apple Tablets and Phones stay current with system information, changes and updates for, IOS, Microsoft Office Suite. From February 2018 to April 2018 (3 months) Greater Atlanta AreaService Desk Analyst 1 - Temp @ WellStar Health System Provide technical phone support for 30,000 user environment with issues related to PC, computers, printers, software and hardware for a 20 clinic integrations into Wellstars’s infrastructure as well as Epic software upgrades. Field inbound calls (20 – 30 daily average) to provide support for users with issues to login/password, Epic, and daily operations. Utilize Service Now ticketing system to document and triage tickets. Assisted Medical staff with the transition from legacy EMR system to Epic Platform. Provide remote support for users experiencing remote access issues. Setup printer access for internet users. Provided first level troubleshooting of IT related issues from local software support to hardware, network access, connectivity , laptops ,PCs and printers.Ensured that users comply with usage standards and act as a first response support for medical staff with broad understanding of HIPAA requirements to prevent privacy breachesWorked closely with Epic software owners for support and documentation with anyIssues related to the software From January 2018 to March 2018 (3 months) Greater Atlanta AreaApplication Support Specialist @ Georgia Crown Distributing Co Provide user support and customer service on company-supported computer applications and platforms. Respond to requests for technical assistance in person, via phone, electronically withapplications and platforms such as Windows 7, IBM/AS400, System 21, and Pocket Advantage (IOS) diagnose and resolve technical hardware such as Printers , Dell Labtops, Apple Tablets and Phones stay current with system information, changes and updates for Airwatch, IOS, Microsoft Office Suite, Pocket AdvantageWorking on a shopping cart for Liquor & Wine sales for drink Distribution Company using Bootstrap, React & Redux with Mongo DB backend• Used JavaScript to build Front end and Full Stack web applications using Html, CSS, Javascript, Nodejs, Reactjs, MongoDB and MySQL Database design and management.• Worked on object Oriented Programming (OOP) and MVC • Worked on various data formats such as XML, JSON and CSV
• Ability to work both as a sole and team developer on various projects From August 2015 to December 2017 (2 years 5 months) United StatesHelpdesk Coordinator - Temp @ McKesson Responsible for screening, referring & diagnosing internal or external inquiries & work requests to support the organization's internal & external users of computer software applications & hardware (e.g., maintenance of workstations & personal computers, related systems, telephony support)Provide support for Pharmacy Software applications: troubleshoots third party payer information and computer hardware which includes EDI ordering, online adjudication, accounts receivable, claims reconciliation, report management and claim management Tests Software releases and system updates Provide support for POS (point of sale ) systems for Pharmacies From January 2015 to August 2015 (8 months) United StatesBusiness Analyst/ QA Analyst - Temp @ ATT Mobility Used various UNIX/ Sun scripts to manually test and use automation tools such as HP QTP for bill, provision, and update customer SQL database records. Developed, implemented, and maintained support procedures through gathering of business requirements. Provided User Testing for SDLC, STLC test cycles using proprietary programs and software. Tested provisioning, billing and other systems SOEG, NAMS, BOCRIS (mainframe), ISTORE, MCDB, AS400 query.Provided Validation & Verification for in house proprietary software applications. Research and correct static accounts that appears incorrect in DNS Tool Identify and resolve production issues in the XML system and work with production DBA’s (DataBase Administrator’s) to correct them Assist developers and testers in the investigation and research of defects Utilize SQL plus (Oracle Lookup) to retrieve account data from Oracle 11i databasesUser Testing, ST using Sql based proprietary programs and software. Tested provisioning, billing and other systems SOEG, NAMS, BOCRIS (mainframe), ISTORE, MCDB, ORACLE lookup, WORKFLOW, STAC, QIP, RADIUS, CRM, Legacy Systems, and CCTOOL. Manually provision/bill Consumer and Business customers that have fallen of CRM/SQL and push orders through Oracle 8i database.Research and correct static accounts that appears incorrect in DNS Tool Identify and resolve production issues in the XML system and work with production DBA’s (DataBase Administrator’s) to correct them Assist developers and testers in the investigation and research of defects Utilize SQL plus (Oracle Lookup) to retrieve account data from Oracle 11i databases From June 2005 to June 2008 (3 years 1 month) Greater Atlanta AreaSr. IS Service Center Tech @ Piedmont Healthcare Answer IS Service Center phone calls and gather information to determine the issue or problem relevant to Clinical Systems, such as EPIC. Obtains relevant information on caller, i.e., name, department, job, phone number. Communicate to customer what to expect in terms of resolution. Troubleshoot and isolates customer issues utilizing clinical systems and EPIC workflows. Systematically gathers information, sorts through complex issues, seeking input from others as appropriate. Document details concerning the nature, severity, onset and duration of the problem. Address root cause of problems, and obtains consensus where possible. Resolve clinical issues by instructing customer or taking control of the customer’s PC or workstation, or takes other corrective action. Explain corrective action to customer so that customer can make changes necessary. Explain to customer what is needed to fix the problem, then holds the line to allow the customer to opportunity correct the problem. Obtain agreement from customer to allow access to customer’s PC to help identify problem. Investigates possible causes of problem within clinical system workflow. Correct problems within our established First Call resolution SLA. Promptly refers all other issues to appropriate group for resolution Follow up with customer to confirm problem is resolved Maintains documentation on each issue, course of action and status. Log all relevant details concerning each call in tracking system. Document problem resolution steps, including actions taken and call status, for review by others. Escalates issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action. Determine appropriate group for escalation. Explain to customer that the call is being referred for assistance. Transfer the incident ticket to the appropriate group. From April 2018 to December 2019 (1 year 9 months) Atlanta,GASalon Manager / Master Barber Stylist @ Quick Set Salon Provided network support and administration for salon POS systems. Perform clerical and administrative duties such as keeping records, paying bills, and hiring supervising personnelLicensed barber- Performed services such as Hot Towel Straight Razor Shaves. Cut all types of hair with clippers & shears on customers provided hair care information to clients From April 2008 to January 2015 (6 years 10 months) Stockbridge, GA


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In a nutshell

Karlos Gardner's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

2 year(s), 2 month(s)

Karlos Gardner's Willingness to Change Jobs

Unlikely

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