Karla Lifson's Email

Associate Product Manager @ ● Own product features of PatronManager, a box office, fundraising, and e-marketing system built on the Salesforce.com platform ● Work with stakeholders to gather requirements, prioritize features, conduct user research, write product specifications, and deliver the best product possible to our user base ● Deeply understand the pain points and frustrations of arts organizations through client interactions ● Collect data and triage feature requests and bug reports, maintaining transparent internal communication ● Collaborate inter-departmentally to improve internal tools and processes ● Perform acceptance testing on new releases, write documentation and release notes ● Assist Client Administration team when they encounter high-level technical support issues From February 2015 to Present (11 months) Client Administrator @ ● Provide e-mail and phone–based client support for PatronManager CRM ● Serve as remote administrator for 500+ clients to customize, curate, and design databases to the client's specifications ● Translate between tech-speak and layman’s terms on a daily basis in order to understand support requests and effectively communicate instructions and advice ● Manage an ever-shifting workload of short-term cases as well as long-term, large-scale projects ● Brainstorm the most efficient ways for our clients to manage and report on their data ● Recruited to manage additional responsibilities outside of Support, including building interactive online seat maps, performing on-site client trainings, and handling billing and account inquiries From August 2013 to February 2015 (1 year 7 months) Language Strategy Intern @ ● Assist with focus group preparation, execution, and follow-up at language-centered communications firm ● Analyze polling data, including scoring, tallying, and interpreting results from the company’s proprietary Instant Dial Response technology, free responses, and other market research methodologies ● Monitor media coverage and reputations of current and potential clients ● Identify new business prospects and assist in preparing new business pitches ● Create and edit client PowerPoint presentations ● Recruit participants via phone for niche market research projects in various areas of the country From May 2013 to August 2013 (4 months) Design and Strategy Recruitment Intern @ ● Report to CEO of entrepreneurial recruitment firm specializing in Industrial Design and peripheral industries ● Work with 3-4 other recruiters to research, screen, and interview candidates ● Write comprehensive candidate introductions and job descriptions to introduce candidates to companies ● Serve as a mediator between candidates and clients to ensure a smooth hiring process ● Manage calendar and database; reception duties; answering phones ● Revamped online persona on Facebook, Twitter, and LinkedIn ● Screen, interview, and train candidates to replace the Recruitment Intern position ● Maintain contact and manage projects remotely from Saratoga Springs during the school year From May 2010 to May 2012 (2 years 1 month)

BA, English, Mathematics Minor, GPA: 3.83 @ Skidmore College From 2009 to 2013 Product Management @ General Assembly From 2014 to 2014 Karla Lifson is skilled in: Community Outreach, Spanish, Editing, Microsoft Excel