Karen Mason's Email & Phone Number
Vice President User Experience (UX) Research at Change Healthcare
Karen Mason's Work Experience
Vice President User Experience (UX) Research
February 2018 to Present
Insights & Innovation Consulting - Karen Mason
Insights & Ideas Consultant
November 2008 to November 2015
AAA Club Partners
Insights & Ideas Lead, Innovation Group, Strategic Planning
August 2009 to January 2013
Innovation Council, Conference Board
January 2008 to January 2013
January 2001 to January 2008
Associate Vice President, Research & Planning
January 2000 to January 2001
Oral-B / Gillette
Manager, Strategic Forecasting
January 1999 to January 2000
Associate Director, Demand Forecasting
January 1995 to January 1999
Nissan Motor Co., Ltd.
Manager, Market Strategy and Research
January 1993 to January 1995
Karen Mason's Education
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Karen Mason's Estimated Salary Range
About Karen Mason's Current CompanyChange Healthcare
Frequently Asked Questions about Karen Mason
What company does Karen Mason work for?
Karen Mason works for Change Healthcare
What is Karen Mason's role at Change Healthcare?
Karen Mason is Vice President User Experience (UX) Research
What is Karen Mason's Phone Number?
Karen Mason's phone (213) ***-*519
What industry does Karen Mason work in?
Karen Mason works in the Health, Wellness & Fitness industry.
About Karen Mason
💼 Past Experience
Karen Mason is currently a Member at Innovation Council, Conference Board from 2008 to 2013 (5 years). Karen Mason holds a B.S. in Business Administration from Oregon State University. Karen Mason is a highly skilled at methodology development, study design, and analysis/reporting. Karen Mason has employed her skills in UX research, user experience research, and idea generation.Karen Mason's Work experiences:Vice President User Experience (UX) Research at Change HealthcareVice President User Experience (UX) Research at Change Healthcare in Emeryville, CAManaging UX team and lead user research efforts for 4-5 projects across various product teams, to ensure new design is informed by B2B and B2C customers.highly skilled at methodology development, study design, and analysis/reporting.mapping the customer journey and uncovering their needs, wants, and behaviors.sensing the emergence of powerful intersecting trends.leveraging the collective insights of employees, partners and experts to inspire ideas and shape concepts.equipping teams to quickly iterate and launch new solutions/approaches that absolutely deliver on the consumer experience.services offered include:-Stakeholder Value Proposition: assess Ecosystem of players in understanding value contributed and ensuring a balanceDesign Thinking: Drive innovative approaches incorporating a range of research techniques from scenario development to journey mapping and ethnographyImmersive Research: Conduct Voice of the Customer and immersive research initiatives to uncover implicit and explicit consumer and patient needs, desires and barriers, and synthesize findings into opportunity themes for the futureIdeationgeneration: Design and facilitate ideation sessions with cross-functional teams to identify new solutions and approaches that address consumers’ key needs and leverage emerging trendsValidation Research: Validate concepts’ feasibility, viability and desirability with target consumers and external experts via human-centered design research including observational, journaling and online panelRapid Prototyping: Engage internal and external teams in co-designing, prototyping and refining concept solutions based on consumer experience and user feedback Strategic: Consult with executives in aligning strategic objectives with customer experience and stakeholder goals Process & Tools: Develop listening/innovation processes/tools that promote the building and rapid refinement of concepts.Insights & Ideas Lead, Innovation Group, Strategic Planning at AAA Club Partners from August 2009 to 2013 (4 years).Lead innovation activities across holding company of 10 Clubs and insurance company to ensure new product/service solutions effectively and elegantly address customer needs and leverage trends.
Karen Mason's education enables her to have a solid background in computer science, economics, and cartography which her current work readiness speaks for. Her degrees give her an in-depth understanding of administration and management, marketing, and research. Her concentration in marketing and research has given her the drive to work on complex projects in many industries. She is perfectly comfortable working in a team, and has a strong knowledge of analog and digital technology.
💡 Technical & Interpersonal Skills
When it comes to User Experience (UX), Karen Mason has experience that is only exceeded by her competence with the methodology development, study design, and analysis/reporting. With over 15 years of experience as a UX researcher, Karen Mason has the ability to assess the Ecosystem of players in understanding value contributed, ensuring a balance, and driving innovative design approaches incorporating a range of research techniques from scenario development to journey mapping and ethnography.In a jurisdiction where it is essential for product and service solutions to be intelligently and elegantly addressed by the customer, Karen Mason's skills as a UX connector, ideation leader, business plan and pitch writer, as well as her ability to quickly iterate and rapidly refine concepts make her a indispensible member of any product team. Her strong position within the industry makes her an ideal leader of an innovation group and her ability to communicate with her stakeholders across a variety of product and market contexts allows her to provide Rock-solid customer experience strategy and oversight to any design projects.
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In a nutshell
Karen Mason's Ranking
Ranked #1,233 out of 24,660 for Vice President User Experience (UX) Research in California
Karen Mason's Personality Type
Extraversion (E), Intuition (N), Feeling (F), Judging (J)
2 year(s), 0 month(s)
Karen Mason's Willingness to Change Jobs
Open to opportunity?
There's 87% chance that Karen Mason is seeking for new opportunities