Kanwal Matharu's Email Addresses & Phone Numbers

📖 Summary

Strongly dedicated and resourceful Talent Acquisition Specialist and Business Researcher with 5 years’ experience in assisting consultants across the Globe in placing leadership executives. Adept at networking with a variety of executives through extensive online personnel sources. Key Competencies • Talent Mapping • Executive Leadership Research • Market Research at Industry, Country and Board Level • Employee Communication • Teambuilding support • Process TrainingSenior Research Analyst @ Joined as: Research Analyst Promoted to: Senior Research Analyst (April 2014) Company Profile: A leading Global executive search and leadership consulting firm headquartered in Chicago, Illinois, with revenue of around $462 Mn as of Dec 2013 and presence in 30 countries, employing 300 consultants worldwide. Job responsibilities: Executive Search • Talent mapping of executives, providing suitable candidates to the Consultants worldwide for execution of the Search Process through cold calling and various desk resources for Leadership Hiring. • Identifying the executives at top levels (C-level like CEO, CFO, CMO to EVP, SVP, VP, Directors etc.) depending on target candidates. Research Assist the Associates, Consultants, Partners and Knowledge Managers for business development and analysis providing: • Business Intelligence Reports • Industry/Country Reports • Create a Board and Leadership analysis report for clients (Chairman/CEO of the company) to help them in understanding and reconstructing their board and executive management structure. • Market Research/ Conferences/ Surveys/Presentations • Create company and industry newsletters on monthly basis to provide insight of industry movements globally. • Resources are Latitude, LinkedIn Recruiter, Capital IQ, OneSource, Factiva, Hoovers, Zoominfo and Consulting Firms Alumni database which are extensively used by the researchers or company. Significant Achievements: a) In Oct 2015, was awarded for KMC's Helpline Portal "Resource Runner" with maximum requests deliverable and highest scores in H1 2015. b) Star of the month - 1) September 2013 2) December 2014 From June 2012 to Present (3 years 7 months) Gurgaon, IndiaTeam Executive and Subject Matter Expert @ Company Profile: A largest provider of banking and payments technology solutions and a global leader in consulting and outsourcing solutions headquartered in Florida. The company offers services to approx 14,000 institutions in 100 countries and has total revenue of $6.4Bn as of Dec 2014. Job Responsibilities: Customer Care representative and Subject Matter Expert responsible for handling calls, supervising the operations and process training for contract batches during peak season for American Express Gift Cards for USA/ Australia/ India Supervision: • Conveying the client requirements to the team with regards to the process. • Attaining daily, weekly and monthly targets specified by the process. • Adhering to the schedule as prescribed by the TL. • Providing the feedback to the process manager at the end of the day. • Supporting customers by emailing and online chats by giving them technical solution of their product in use • Communicating with clients regarding grievances from the company and also giving new information on new products or services. • Overseeing the quality of deliverables Process training: • Designed and delivered training programs for employees in the voice process as well as in the technicalities of the product to provide support to customers. • Collaborated with management regarding new training procedures. • Handled a batch consisting of 60 employees at a time. • Conducted process related assessment and Monthly quality check on new employers until 6 months. Trainings attended: • Voice & Accent training arranged by the Company. • Training on Hardware & Software products of the Client arranged by the Company. Achievements: Top performer with 100% quality and Star of the quarter in April 2012. Promoted internally as Subject Matter Expert for Process Training. From November 2010 to May 2012 (1 year 7 months) Gurgaon, IndiaResearch Scientist (Intern) @ Project title " Acute Toxicology Study". One day study on Acute Oral Toxicology: The acute method is a sequential testing procedure using only three animals of one sex per step at any of the defined dose levels. Depending on the mortality rate three but never more than six animals are used per dose levels. From June 2009 to July 2009 (2 months) New Delhi Area, IndiaBSC, Biotechnology @ IASE University From 2007 to 2010 Guru Nanak Fifth Centenary School, Mussoorie Kanwal Matharu is skilled in: Customer Service, Training, Time Management, Strategy, Research, Secondary Research, Competitive Intelligence, Debit Cards, Testing, Data Analysis, Team Management, Market Research, Management, Executive Search, B2B, Business Development, Business Strategy, Talent Acquisition