Image of Kandy White

Kandy White's Email & Phone Number

HCM/HRO OPERATIONS AND TECHNOLOGY EXECUTIVE | B2B AND B2C CUSTOMER EXPERIENCE | TELECOM, FINTECH, B2B SaaS

Kandy White's Email Addresses

k****[email protected] Personal Email
k****[email protected] Work Email

Kandy White's Phone Numbers

(**) *** *** 551 Phone number

Kandy White's Work Experience

Conduent HR Services

Vice President, Global Head of Operations: Human Resources and Learning Services

June 2021 to Present

Altisource

Senior Vice President, Head of Global Operations

April 2019 to April 2021

ADP

Vice President, Service Technology, Small Business Services (SBS)

January 2017 to April 2019

Show more

Kandy White's Education

University of South Florida

January 1998 to January 2003

Southeastern Louisiana University

January 1994 to January 1997

Louisiana State University

January 1989 to January 1990

Kandy White's Professional Skills Radar Chart

Based on our findings, Kandy White is ...

Strong sense of self
Methodical
Insightful

What's on Kandy White's mind?

Based on our findings, Kandy White is ...

56% Left Brained
44% Right Brained

Kandy White's Estimated Salary Range

About Kandy White's Current Company

Conduent HR Services

Frequently Asked Questions about Kandy White

What company does Kandy White work for?

Kandy White works for Conduent HR Services


What is Kandy White's role at Conduent HR Services?

Kandy White is Vice President, Global Head of Operations: Human Resources and Learning Services


What is Kandy White's personal email address?

Kandy White's personal email address is k****[email protected]


What is Kandy White's business email address?

Kandy White's business email address is k****[email protected]


What is Kandy White's Phone Number?

Kandy White's phone (**) *** *** 551


What industry does Kandy White work in?

Kandy White works in the Real Estate industry.


About Kandy White

💼 Past Experience

In my previous position as the Senior Vice President, Head of Global Operations at Altisource in Greater Atlanta Area, I was responsible for developing roadmaps for execution of process improvements and emerging technology solutions (AI/Automation/Mobile), creating programs to deliver best in class operational, technical, and service performance across a portfolio of strategic businesses and platforms (Hubzu, REALHome, Granite, Premium Title, Trelix, and other end to end technology solutions serving the mortgage and real estate industry), Identifying and executing opportunities for culture transformation and back office modernization, leading an enterprise wide, global operations organization of over 2000 associates spanning the Americas and Asia to deliver exceptional service, quality, and compliance while also enhancing organizational capabilities, and leading a diverse set of departments and operations functions serving the end to end asset life cycle including Field Services, Marketplace, Asset Management, Valuations, Originations, Field Vendor Management; and Title, Closing, & Trustee services.In my previous position at ADP from January 2017 to April 2019 as the Vice President, Service Technology, Small Business Services (SBS) at ADP from January 2017 to April 2019, I was responsible for lead SBS customer service technology modernization strategy, emerging technology programs, artificial intelligence (MLM, NLP, RPA, OCR, etc.), service center/omnichannel experience, systems portfolio development, workforce management, and all associated operations. I also defined and executed service modernization program including re-design of a complex small business CRM service model and selection of supporting CRM technology. I piloted, refined, and deployed front line CRM experience to over 2K contact center users in under 1 year. I also launched and executed strategy for new service channels for ADP including live chat and chatbot. I was also executive champion and mentor for service and operational and digital transformation initiatives aligned to grow the business, improve operations, and deliver effortless and engaging associate and client experiences. In my previous role as the Director, Operations & Technical Customer Service at Verizon Global Technology Services from January 2014 to April 2015, I was responsible for 5 unionized technical support contact centers in California, Texas, and Florida. I alsoupervised HR technology modernization strategy, systems portfolio development, cloud migration, and all associated operations. I successfully fortified team culture and capability through talent acquisition, talent management, employee development, and engagement. In my previous role as consultant to the Human Resources Systems & Smart Communities at Verizon Global Technology Services from March 2015 to January 2017, I was responsible for Director, Human Resources Systems & Smart Communities.In my previous role as the President, Chief Operating Officer, and Director, Human Resources Systems & Smart Communities at Verizon Global Technology Services from January 2014 to April 2015, I was responsible for the overall leadership, operations, and technical management of the company’s technical support workforce, as well as its customer service and employee experience. I also oversaw all major HR programs, processes, and projects for the company.


🎓 Education

Kandy White's educational background and work readiness are based on her past education. Kandy White earned her Bachelor of Science, Psychology from Louisiana State University in 1989. She followed up with an ABD/PHD, Industrial & Organizational Psychology from University of South Florida in 1998. After gaining her Masters, Experimental Psychology from Southeastern Louisiana University in 1994-1997, Kandy White has experience working with humans in the field of experimental psychology. Her work has focused on human perception, memory, and stress. As a result, she is one of the most experienced psychologists in the industry.


💡 Technical & Interpersonal Skills

Outside of Work Experience: KandyWhite is currently a Senior Vice President, Head of Global Operations at Altisource in Greater Atlanta Area. Reporting to the Chief Operating Officer:Collaborates across Altisource stakeholder community to develop roadmaps for execution of process improvements and emerging technology solutions (AI/Automation/Mobile).Creates programs to deliver best in class operational, technical, and service performance across a portfolio of strategic businesses and platforms (Hubzu, REALHome, Granite, Premium Title, Trelix, and other end to end technology solutions serving the mortgage and real estate industry).Identifies and executes opportunities for culture transformation and back office modernization.Leads an enterprise wide, global operations organization of over 2000 associates spanning the Americas and Asia to deliver exceptional service, quality, and compliance while also enhancing organizational capabilities.Leads a diverse set of departments and operations functions serving the end to end asset life cycle including Field Services, Marketplace, Asset Management, Valuations, Originations, Field Vendor Management; and Title, Closing, & Trustee services.Vice President, Service Technology, Small Business Services (SBS) at ADP from January 2017 to April 2019 (2 years 4 months) in Alpharetta, GA.Led SBS customer service technology modernization strategy, emerging technology programs, artificial intelligence (MLM, NLP, RPA, OCR, etc.), service center/omnichannel experience, systems portfolio development, workforce management, and all associated operations. Defined and executed service modernization program including re-design of a complex small business CRM service model and selection of supporting CRM technology. Piloted, refined, and deployed front line CRM experience to over 2K contact center users in under 1 year.Launched and executed strategy for new service channels for ADP including live chat and chatbot.Executive champion and mentor for service and operational and digital transformation initiatives aligned to grow the business, improve operations, and deliver effortless and engaging associate and client experiences.Represented the technology and service needs of clients and associates at the Corporate ADP level and served as the key liaison with Field GMs, Division, Product, IT, and Corporate executives.Executed critical, future forward initiatives including Agile methodology training and adoption reducing time to value and accelerating delivery. Executive Director: Human Resources Systems & Smart Communities at Verizon Global Technology Services from March 2015 to January 2017 (1 year 11 months) in Basking Ridge, New Jersey.Directed CAO HR and real estate systems strategy, agile methodologies, and thought leadership to improve employee experience and engagement.directed organization of 5 technology executives and over 400 global technology employees and 49 applications.Utilized technology to influence cultural effectiveness and foster collaboration. Delivered technology programs to create a consumer-like employee experience.Interacted with cross-functional stakeholders from multiple business units to ensure employee facing applications support business needs.Led HR technology modernization strategy, systems portfolio development, cloud migration, and all associated operations.Fortified team culture and capability through talent acquisition,


Kandy White’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Kandy White's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 0 month(s)

Kandy White's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 91% chance that Kandy White is seeking for new opportunities

Kandy White's Social Media Links

/in/kandyfwhite
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