Kai Selterman's Email Addresses & Phone Numbers

📖 Summary

VP of Product @ Misfits Market Greater New York City AreaeCommerce Strategy, Operations Manager @ Barnes & Noble As a Strategy & Operations Manager I used comprehensive data analysis to drive strategic decisions for growth at both top and bottom line. I continuously explored innovative ways to grow and develop the business, while improving our customer experience and ensuring we operated in a lean and efficient way. I managed daily global eCommerce operations as well as our 3rd party Marketplace, while helping to explore strategic partnerships and target new revenue streams. • Managed global eCommerce operations for $500 million dollar business with over 10 million SKUs listed• Oversaw double digit revenue and profit growth across all product lines within eCommerce at Barnes & Noble• Managed 3rd party Marketplace (~12,000 active sellers accounting for ~30 million daily transactions), including account management for on-boarding new sellers• Managed team of business analysts• Helped launch brand new website (both front-end and back-end) and mobile app • Wrote requirements for feature enhancements• Used comprehensive data analysis to drive strategic decisions for growth at both top and bottom line• Determined strategy for supply chain optimization: direct fulfillment to customer, vendor partner drop-shipping (100+ partners), ship-from-store, pick-up in-store, external marketing channel partners, and 3rd party marketplace. Recognized as a subject matter expert within the entire company regarding online operations and supply chain• Successfully decreased total direct fulfillment time to customer by 2 full business days• Explored creative ways to improve customer experience: enhanced customer service, optimized product page display, improved technology infrastructure, faster and more accessible delivery, and more focused promotions• Analyzed effectiveness of pricing algorithms, marketing campaigns and promotions. From December 2013 to May 2016 (2 years 6 months) New York CityManagement Consultant, Technology Strategy @ Accenture Management Consulting; Software/Technology Strategy & Implementation At Accenture I helped a number of clients determine strategic direction and improve operational efficiency, with a focus on how technology and software can help achieve business goals.Examples:Media/Telecommunications• Developed management strategy to consolidate business policies and optimize processes resulting in a significant reduction in customer ordercancellation and substantial revenue retention• Conducted client stakeholder interviews to assess current capabilities and create business cases• Performed root cause data analysis, mapped current business processes, and designed efficient future processesEnergy/ Utilities• Managed entire life-cycle implementation of IT system enhancements• Created requirements documentation by steering stakeholder interviews and technical workshops• Managed team of project architects, business sponsors, development designers, engineers and testers From February 2011 to November 2013 (2 years 10 months) New York CityEngineering Analyst @ Con Edison Data Analytics for Distribution Engineering• Analyzed transformer data identifying trends and determining root causes in electrical failures in NYC grid• Used findings to create recommendations for improving electrical distribution grid system From January 2010 to January 2011 (1 year 1 month) New York CityDirector, Jet.com Fresh @ Jet • Successfully launched a Fresh Grocery eCommerce business – creating a differentiated and compelling value proposition and market strategy • Created and executed strategies for the Jet Fresh City Grocery customer experience, across: merchandising, delivery, assortment, product, pricing, supply chain and marketing/promotions • Owned and managed P&L• Served as Product Owner for feature development: conduct discovery, write user stories & define functional requirements, help prioritize roadmap, work closely with engineering teams to execute and deliver products • Optimized category browsing, search experience, and product / landing page display• Served as Product Owner for feature development: conduct discovery, write user stories & define functional requirements, help prioritize roadmap, work closely with engineering/UX teams to execute and deliver products • Designed and implemented dynamic pricing strategy using competitor data, product segmentation and price elasticity models • Curated a unique and differentiated product offering of 20k+ SKUs• Helped create and execute eCommerce strategy for Jet’s private brand, Uniquely J – managing pricing, merchandising, and marketing initiatives 100+ Food & Household products From June 2016 to August 2019 (3 years 3 months) Hoboken, NJ