Julie Okunowo's Email

Recruitment Administrator @ Recruitment Co-ordinator with Psychometric Testing working within a Recruitment/HR team for Aer Lingus on behalf of NGA Human Resources *Psychometric Testing - Delivering pre-screening tests and psychometric tests whilst ensuring a consistent approach - Administering and providing feedback on online testing - Providing reports to management and clients on progress *Recruitment - Assisting with the provision of a high level, professional recruitment service to the client over the whole range of recruitment activities, in accordance with best practice, legislation and regulations - Working on high volume recruitment campaigns with high volume tele-screening - Manage and complete pre-employment checks in agreed timescales, updating relevant departments regularly of current status - Managing and resolving candidate queries - Resolving client queries efficiently and escalating where necessary From August 2014 to Present (1 year 3 months) DublinManagement Representative @ • Escalating emerging customer trends • Identifying opportunities for operational improvements and suggest improvement strategies •Customer Satisfaction Outreach • Support Team managers in various language groups and providing operational assistance when required. From June 2011 to July 2013 (2 years 2 months) CorkService Delivery Coordinator @ • Organisation of broadband installations and maintenance for high bandwidth customers • Responsible for all DSL and Wireless connections for the Dept of Education Schools Broadband Project, liaising with the N.C.T.E., schools and field staff • Interpreting planning data to decide the viability of installations From September 2010 to June 2011 (10 months) DublinCollector – Loss Mitigation Representative @ • Work in a Collections/Risk Operations environment reducing the risk undertaken by the bank on accounts receivable by using various recovery tools to keep loss minimal • Contacting delinquent, charged-off or high-risk customers in order to secure payment and determine reason for delinquency on their account • Work with customers to establish full balance repayment plans, negotiate payment arrangements to cure delinquent accounts or negotiate settlements • Responsible for allocated accounts that may require additional risk assessment with the aid of past history on account, their credit file and taking appropriate action From October 2008 to September 2010 (2 years) Carrick on Shannon

Bachelor of Arts (B.A.), Accounting and Finance @ Athlone Institute of Technology From 2003 to 2006 Dublin Business School From 2001 to 2003 Julie Okunowo is skilled in: Process Improvement, Continuous Improvement, Team Management, Team Building, Management, Project Planning, Business Process..., Customer Satisfaction, Negotiation, Team Leadership, Service Delivery, Customer Service, Accounting, Business Strategy, Program Management, Microsoft Excel, Strategic Planning, Wireless, Strategy, Teamwork, Coaching, Troubleshooting, Cross-functional Team..., Marketing, Account Management, Sales, Management Consulting, Leadership, Training, Microsoft Office, Microsoft Word, Windows