20 Years customer service experience. mostly gained within the Civil Service in various positions . Experience of Motor claims ,handling queries from customers,third parties,brokers,garages and other insurance companies in a call centre environment, also making payments to repairers upon receipt of invoice. At Seetec meeting with customers daily to aid them on their journey back to work. . Specialties: Great listener, assertive but not agressive, great sense of humour, excellent record of securing employment for my customers also organising re-training and refresher courses as required. Call centre experience. Able to calm sometimes explosive situations. Loves working to targets and beating them if I can!

Aviation Claims Technician @ From June 2015 to Present (7 months) Claims Technician @ Handling calls from Adjusters, policyholders and insurers in connection with their surveying services and subsidence claims. Arranging reports and managing the adjusters diaries as well as booking in their appointments. Maintaining and updating claims as necessary and provide weekly figures to reporting manager. From January 2014 to June 2015 (1 year 6 months) Processing Specialist @ Handling calls from customers in connection with their PPI complaints. Calculating refunds due and complying with the FCA and TCF principles. From May 2013 to October 2013 (6 months) Mobile Carer @ Aiding service users within their own homes . Enabling them to be as independant as possible. Providing personal care and help with feeding and washing ,dressing,medication etc. From January 2013 to May 2013 (5 months) Employment Consultant @ Meeting with customers daily that were on my caseload. customers had been reffered as part of the governments Work Programme initative. Offering practical advise on returning to employment and C.V tips,interview techniques, Motivational support,retraining,work experience etc. From May 2012 to October 2012 (6 months) Customer Claims consultant @ Taking calls from policyholders in connection with their claims, dealing with repairs to policyholder's/third parties vehicles and or offering settlement in the event of a total loss, liaising with other insurance companies, brokers, third parties , solicitors, police, paying invoices from garages on repairable vehicles, arranging hire and courtesy vehicles where appropriate, Dealing with complaints and resolving or escalating appropriately. Answer all calls within 3 rings and to handle all calls swiftly and within target levels Department of work and pensions From October 2011 to May 2012 (8 months) Admin Assistant @ general duties included filing, photocopying, locating files etc. I was then promoted to the role of Admin Officer which included the processing of benefit claims, including Income Support, Jobseekers Allowance and Sick related payments. I was also in regular contact with customers over the telephone and via letter to answer general queries and to resolve any issues that arose. In 1996 I was relocated to the Job Centre to act as a support officer for the advisors - booking appointments, taking calls and messages from customers on behalf of the advisors and after some initial training covering their appointments when the advisors were unavailable due to illness, holiday etc. Approximately 5 years ago I applied for the role as Personal Advisor was interviewed and was successful and maintained that role until my departure in July 2011. My role as Advisor meant that I was meeting with my customers on a regular one to one basis and helping them to obtain employment. From October 1990 to July 2011 (20 years 10 months)

Furtherwick Park School Julie Elliott is skilled in: Training, Insurance, Customer Service, Call Centers, Interviews, Employee Benefits, Customer Experience, Recruitment Advertising, Lotus Notes, Microsoft Excel, Database Administration, Diary Management, Commercial Insurance