Prior to founding StayNTouch I worked for MICROS systems for more than 17 years as SVP in charge of global product development and strategy for the Hotel and eCommerce divisions with more than $500MM in global revenues between them. Under his leadership, MICROS’ hotel product solutions became the global market leader and best selling solutions in industry's history. My expertise: Aligning technology with business to create solutions and opportunities that drive change and improve service. Dynamic, innovative professional with proven track record designing, developing successful cost-effective, high performance technology, ecommerce, products and IT system solutions. Result-driven, analytical problem-solver with extensive experience in identifying opportunities and developing new business strategies and implementation framework to meet challenging multinational business demands. Fluent in English, German, and Dutch. Particular areas of expertise include strategic planning, execution, and product development. Specialties: Product Management • Software Implementations • Process Improvements • Needs Gathering Team Leadership & Development • Cost Control / Containment • Efficiency Optimization • Training Client Relations • Requirements Analysis • Vendor Relations • Negotiation • Hospitality Software •

CEO - Founder @ Today’s hotel systems are complex, not cloud based, not designed for touch/tablet and lack integrated guest self service or social capabilities. This limits revenue uplift, capital expenditure savings and guest service. StayNTouch changes this delivering an entirely new approach to how hotels can dramatically streamline operations and increase margin, how the hotels connect and engages their guests and how guests experience their hotels. From September 2012 to Present (3 years 2 months) Washington D.C. Metro AreaSenior Vice President e-Commerce @ Charged with developing and expanding MICROS eCommerce strategy and services offerings. Providing day-to-day leadership and direction for MICROS eCommerce, a 100 employee web design and internet marketing company. - Defined international eCommerce strategy, which resulted in landing a first large contract in Asia Pacific. As a result MICROS eCommerce opened an office in Singapore. - Re-focused individual hotel sales strategy to become more brand oriented, designed to increased per contract value (from 50k, to 500k+), result first 4 brands signed on - Conceptionalized and delivered a set of mobile hotel applications (MyStayManager). The app was honored with the “2010 Editors choice award for technology” at the International Hotel Motel and Restaurant Show. - Cut overall development cost by 28% through consolidating off shore vendors and renegotiating rates. From April 2010 to September 2012 (2 years 6 months) Senior Vice President Product Development @ Key adviser to executive staff on strategic planning and direction related to MICROS’s overall global product strategy. Total responsibility for strategic direction, product development and global support. Lead a team of 1 CTO, 5 directors, 10 managers and 100+ technical professionals who provide development and support for all 40+ products. Planned and administered budgets. Reported to CEO - Initiated process improvements which resulted in increasing on-time delivery from 80% to 99.6%, while at the same time decreasing defects 45%, critical defects 67%, and the overall number of tickets with 50% (without increasing staff). - Achieved 10 million+ in annual cost savings with these new agile/lean process improvements. - Re-energizing an ailing product development team, turned it around to eventually become the team producing the world’s leading hotel enterprise applications, growing it from 0 to over 20,000 implementations. - Achieved 35% annual growth in installations / client base by optimizing product design and deployment methods such as client server, hosted or as SaaS. - Directed the design, development and production of 20+ new products, which helped MICROS to substantially increase revenues year over year. - Regularly involved in winning large sales pitches presenting in front of C level decision makers. - Opened additional revenue streams by enhancing the product line through launch of a limited service product line, decreasing the application footprint and facilitating deployment to chains’ limited service clients. - Led a global team charged with establishing the “2015” product strategy. Key component was the requirement to convert to a new user interface while re-using the current business logic as well as finding an easy process to convert from old to new. - “Chair”, key note speaker, and organizer of the MICROS bi-yearly user conference, starting with 5 clients attending in 2002 and 300+ in 2010. From January 2002 to March 2010 (8 years 3 months) Director Central Systems Products @ Oversaw all development operations for the CRS and CRM applications, including design deliberations, product upgrades, and scheduling. Managed a team of 25 engineers. - Reengineered all software development processes, reduced development staff from 45 to 25 (2 million annual cost reduction), which resulted in increased productivity and overall software quality. - By taking a “listening and understanding approach” managed to turnaround a very negative internal and external client perception into a very positive and service oriented global product team. - Spearheaded the design and delivery of MICROS’s next generation CRS/CRM, which would eventually result in a 400% increased client base. - Streamlined 3rd party product integration by introducing web services and standards. - Organized the first product client/user conference for major accounts. - Developed first cell phone reservations booking app. (2001) From January 2001 to January 2002 (1 year 1 month) Product Manager @ Managed operations and a 5-member team for a major 2-way interface project leveraging XML. Devised project schedule and directed testing. Cooperated with company’s top client to analyze and accommodate business requirements. - Improved relationship with largest client by achieving delivery of a product, meeting/exceeding functionality parameters in 9 months (after product had lingered incomplete for 3 years). - Ensured capacity to respond to evolving client requirements by reforming team after only 3 of 10 members transferred from Germany to Florida. From August 1998 to January 2001 (2 years 6 months) Account Executive @ Oversaw the Intercontinental Hotels ($10M) and Four Season Hotels & Resort accounts ($5M) and some other accounts in the EMEA region at C-level. Arranged for sales, training, sales support and support services. From January 1998 to August 1998 (8 months) Implementation Specialist @ Facilitated major software /system deployments for key accounts. Worked on location all over Europe, Middle East, Africa, Asia and North America. Assessed business requirements and resolved client issues. Trained other implementation specialists and local dealers. - Increased customer satisfaction by leveraging expertise to optimize implementations. - Provided functionality feedback and requirements to the product development team. From May 1995 to January 1998 (2 years 9 months) Cost Controller @ Responsible for all aspects of cost reductions, contract negotiation, inventory tracking and vendor relations for this five-star deluxe hotel. Formed and led teams of up to 20 employees in daily operations; gained experience as an Assistant Manager, Restaurant Manager and Assistant Chief Steward From November 1991 to May 1995 (3 years 7 months)

Bachelor of Science in Business @ University of Phoenix From 2008 to 2010 Hotelschool The Hague From 1988 to 1990 Jos Schaap is skilled in: Product Management, Process Improvement, New Business Development, Team Leadership, E-commerce, Product Development, Negotiation, Training, Business Strategy, Team Building, Hotel IT Strategy, Mobile Applications, Hotels, Management, Strategy, SaaS