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Jordan Harris

Sr. Fraud Prevention Specialist - Fandango.com @ NBCUniversal, Inc.

CNP Fraud and Chargeback Expert

Woodland Hills, California

Ranked #1,353 out of 27,060 for Sr. Fraud Prevention Specialist - Fandango.com in California

Section title

Jordan Harris's Email Addresses & Phone Numbers

Jordan Harris's Work Experience

NBCUniversal, Inc.

Sr. Fraud Prevention Specialist - Fandango.com

November 2011 to Present

Netflix

CSR 1.5

March 2011 to September 2011

ACS, a Xerox Company

iOS Tier 1 Techincal Advisor - Apple, Inc

January 2011 to April 2011

Jordan Harris's Education

Cascade High School

Diploma General Studies

1998 to 2002

University of Oregon

Jordan Harris's Professional Skills Radar Chart

Based on our findings, Jordan Harris is ...

Loves life
Initiating
Passionate

What's on Jordan Harris's mind?

Based on our findings, Jordan Harris is ...

38% Left Brained
62% Right Brained

Jordan Harris's Estimated Salary Range

About Jordan Harris's Current Company

NBCUniversal, Inc.

Daily monitoring of hundreds of thousands of transactions with the goal preventing credit card fraud on one of the world's largest ticketing websites. I watch for trends and out-of-the-ordinary transactions that signal investigations into all aspects of their origin as well as actions to prevent them in the future. I work directly with movie theater partners and...

Frequently Asked Questions about Jordan Harris

What company does Jordan Harris work for?

Jordan Harris works for NBCUniversal, Inc.


What is Jordan Harris's role at NBCUniversal, Inc.?

Jordan Harris is Sr. Fraud Prevention Specialist - Fandango.com


What is Jordan Harris's personal email address?

Jordan Harris's personal email address is jo****[email protected]


What is Jordan Harris's business email address?

Jordan Harris's business email address is j****[email protected]


What is Jordan Harris's Phone Number?

Jordan Harris's phone (213) ***-*121


What industry does Jordan Harris work in?

Jordan Harris works in the Entertainment industry.


About Jordan Harris

đź“– Summary

One of the leading designers of risk-based policies to prevent fraud in modern e-commerce environments. Specializing in digital delivery and subscription based goods with full automation of decisioning which minimizes the need for manual reviews meaning fraud teams can be kept light and small resulting in increased ROI. I have a special talent in using fraud detection tools in non-transactional places to stop abuse in more areas than just dollars and merchandise losses resulting in decreases in things like Account Take Over (ATO), rewards activation, and data scraping.Sr. Fraud Prevention Specialist - Fandango.com @ Daily monitoring of hundreds of thousands of transactions with the goal preventing credit card fraud on one of the world's largest ticketing websites. I watch for trends and out-of-the-ordinary transactions that signal investigations into all aspects of their origin as well as actions to prevent them in the future. I work directly with movie theater partners and the Federal Government to ensure that fraudsters are stopped permanently when discovered. Evaluate current solutions and make modifications to existing solutions to make sure we are always a step ahead of the fraud trends occurring at any moment. Assess current practices for all aspects of the purchase flow, both pre and post transaction to determine what changes can be made to not only prevent future fraud, but enhance the customer experience overall. Designed one of the most sophisticated policy score based rule sets for determining the risk of purchases in real time based on several hundred different pieces of information about each transaction. Using 3rd party products we automated a "yes or no"​ (never "maybe/review") decision on whether to accept a sale in less than a second. Our constant refining of this rule set has made us an industry leader in this use of risk management across both mobile and traditional web purchase channels. It also ensured that new and emerging trends were also included and covered before the fraudsters found ways around current rules by being able to act immediately to changes in their behavior. My investigations and data have lead to charges and convictions totaling over 200 years in prison sentences. This helps bring closure and justice to those who had fallen victim to financial hackers and thieves all over. From November 2011 to Present (4 years 2 months) CSR 1.5 @ Answered standard billing and service questions for our large customer base and potential new customers. I also performed many troubleshooting steps on caller’s devices (PCs, Mac, Blu-Ray players, game consoles, mobile phones, etc.) to ensure that our customers had the best experience possible using our service on their desired device. I also assisted other reps while live on calls helping them to answer technical questions they didn't have or couldn't find the answers to. Helped coach new reps with positioning statements and call flow to maximize the efficiency and potential from each call. From March 2011 to September 2011 (7 months) iOS Tier 1 Techincal Advisor - Apple, Inc @ Tier 1 technical advisor in the iOS division for AppleCare. People who own iOS products (iPhone, iPad, iPod Touch) in warranty or have purchased extended coverage from Apple directly would call in and have me troubleshoot or replace their devices. I also split my time being a QA and sitting behind reps as they took calls and coached them after each call on where they could improve and how to get better utilization out of their tools and resources. I was recruited by Netflix and left to work for them. From January 2011 to April 2011 (4 months) CSR 1 @ Answered the phones in an advanced call center environment and performed tasks such as device troubleshooting, billing, and other customer service related tasks. From August 2010 to October 2010 (3 months) President @ I wrote a business plan, got investors, designed, and manufactured all of our products. I handled all aspects of the business from design to sales. I found accounts and distributors to sell to and serviced those accounts when sold. I planned events such as competitions and participated in things like trade shows and other competitions I didn’t plan. I was also the team manager in charge of finding riders to demo product and found places to place product on TV shows and viral videos. Ravage was part of Software Professionals, Inc. From September 2008 to November 2009 (1 year 3 months) Special Projects @ I was initially hired for my unique skill set in marketing of major label bands (I started and ran my own label at 18 for a hobby) and we helped propel an artist to the top of the MySpace charts using a proprietary system we developed that was actually highlighted in the book “World Wide Rave” by David Meerman Scott for the Sony recording artist Becca. While there I also assisted in sales at their various software companies, mostly Jet Reports and troubleshooting the software which ran on MS Dynamics family of database software packages. I also spent time doing design work, marketing, support, and consulting with their consulting company: Wise Pond, Inc. From December 2006 to November 2009 (3 years) Mens Buyer @ I started out as a floor sales rep here and quickly became manager of two stores. From there I moved to buying the men’s lines, shoes, and skate hardgoods. Eventually I wound up as head men’s buyer, buying the top grossing softgood lines, as well as shoes, and hardgoods still. I learned almost everything I know about the industry from this job and am very fortunate to have been a part of it since their change to action sports retail. I was with them from 3 stores till they had 7 and was a crucial part of their success with my focused and responsible purchases made by paying close attention to margins and turn around on the sales floor From November 2001 to January 2007 (5 years 3 months) Diploma, General Studies @ Cascade High School From 1998 to 2002 University of Oregon Jordan Harris is skilled in: Mobile Devices, Customer Service, Marketing, Troubleshooting, Management, Leadership, E-commerce, Social Networking, Project Management, Sales, Business Strategy, Payments, Microsoft Excel, HTML, Chargebacks


Jordan Harris’s Personal Email Address, Business Email, and Phone Number

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In a nutshell

Jordan Harris's Personality Type

Introversion (I), Sensing (S), Feeling (F), Perceiving (P)

Average Tenure

2 year(s), 1 month(s)

Jordan Harris's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 88% chance that Jordan Harris is seeking for new opportunities

Jordan Harris's Social Media Links

www.fandan... whoisjorda...

Jordan Harris's Achievements

GEM Award - Tier 1

Issued by NBCUniversal · June 2014

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