Jonathan Barreto's Email Addresses & Phone Numbers

Versatile technical and marketing communicator who turns technical jargon into consumable information, written in plain English, so readers can spend less time reading and more time doing. Experienced in content development, information architecture, editing, layout design, and mapping out user roles and their day to day needs. Confident with working independently, remotely, and a collaborative setting. Experienced...

Versatile technical and marketing communicator who turns technical jargon into consumable information, written in plain English, so readers can spend less time reading and more time doing. Experienced in content development, information architecture, editing, layout design, and mapping out user roles and their day to day needs. Confident with working independently, remotely, and a collaborative setting. Experienced in working in an Agile environment. CIS knowledge - PC - Mac - Basic XML/XHTML/Linux - Database management systems Tools - Atlassian Suite: Confluence, JIRA - Adobe Creative Suite: DreamWeaver, Photoshop - GitHub - TeamCityTechnical Writer @ Write (in plain English), design, and improve Xero's Help Center content in a customer-centric way so readers can spend less time reading and more time using the product. Define user personas and map out their day-to-day needs so that Xero's Help Center content is intuitive, direct, and easy to read so that we remove the frustration of learning a new software product. Work with design team to make sure all content within the app is easy to understand, written in plain English, and follows the Xero voice. Collaborate with Product Managers to express features and business concepts and map their relationship to other key features and business concepts to provide customers a clear user flow. (also known as mapping out the information architecture) From January 2015 to Present (1 year) Information Architect @ * Structure product documentation by working directly with customers to assess content needs and defining the content layout and hierarchy so that customers consume retainable amounts of information. * Communicate complex concepts to audiences of diverse technical abilities and learning styles. * Investigate customer search patterns to optimize page titles, headings, and keywords for better online navigation. * Produce reports, PDF files, emails, and response letters on request. Accomplishments * Improved communication and collaboration with remote teams by designing a wiki workspace to share knowledge, notes, and provide guidelines for writing eMeter documentation. * Developed a plan to assess documentation readability through interviews, usability testing, metrics, knowledge mapping, and question tracking. * Directed a one-week training course on Confluence, JIRA, and technical writing in India in order to onboard four remote employees. * Wrote and structured documentation for setting up the database environment required to install our enterprise product. From September 2012 to December 2014 (2 years 4 months) Freelance Writer @ * Market new tracks, EPs, and albums by creating engaging social media copy. * Communicate with up-and-coming artists through social media. * Pitch ideas for feature articles. Samples: http://www.djz.com/tag/jonathan-barreto/ From April 2014 to July 2014 (4 months) San Francisco Bay AreaTechnical Writer @ * Perform functional testing to report bugs and create how-to documentation. * Write internal documentation in order to increase awareness of customer goals, develop APIs, and create custom applications. * Manage daily scrum meetings with a remote documentation team. * Draft presentations for internal clients, engineers, and training. * Create online documentation, data sheets, how-to guides, and advertising documents for technical and non-technical audiences by interviewing SMEs, engineers, marketing, and field experts. * Write, edit, and design content in XHTML. * Review and edit command line code samples for correctness. * Manage the publication of release notes and product documentation while working within tight deadlines. Accomplishments * Trained engineers to use Gliffy for diagrams, screenshot callouts, and Confluence macros. * Created a methodology for onboarding new technical writers and trained staff to use Confluence and Gliffy as a documentation tool to improve productivity. * Developed a company style guide in order to maintain consistency throughout multiple spaces and guides. From February 2012 to September 2012 (8 months) Content Writer and Editor (Intern) @ * Edited and designed Confluence documentation, data sheets, and advertising documents. * Helped create and maintain a business Style Guide. * Transformed technical utilities and software terminology into understandable reference and conceptual information for customers and clients. * Attended eMeter University where I learned implementation concepts of the EnergyIP database system, and eMeter Analytics, Reporting, and Billing applications. From September 2011 to February 2012 (6 months) SJSU Incubator Classroom Technology Wiki Writer and Editor @ * Technical and editorial lead for the Wiki documenting team. * Created, organized, edited, and designed content and layout of Wiki pages. * Developed conceptual and reference content and operational guides for Wiki pages. * Organized project outlines, assigned tasks to team members, and encouraged documenting team to complete and release Wiki pages within a tight deadline. From January 2011 to May 2011 (5 months) Copy Writer @ * Developed creative and appealing articles revolved around marketing and business tips. * Worked within tight deadlines to write, edit, and publish persuasive articles. From October 2010 to February 2011 (5 months) Bachelor of Arts (B.A.), English: Career Writing, English Honors @ San Jose State University From 2007 to 2011 Jonathan Barreto is skilled in: Technical Writing, Agile Methodologies, Technical Communication, Copy Editing, Editing, Content Development, Wikis, FrameMaker, Confluence, Information Architecture, HTML, Copywriting, Newsletters, Writing, Software Documentation