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John D. Maldonado

Northeast Legacy Asset Servicing & Loan Fulfillment Executive @ Bank of America

Consumer Bank Lending Sales, Operations & Servicing Executive

Greater New York City Area

Ranked #610 out of 12,190 for Northeast Legacy Asset Servicing & Loan Fulfillment Executive in New York

Section title

John D. Maldonado's Email Addresses & Phone Numbers

John D. Maldonado's Work Experience

Bank of America

Northeast Legacy Asset Servicing & Loan Fulfillment Executive

October 2013 to June 2015

Bank Optimization Consultant

Director of Bank Operations, Planning & Branch Distribution

December 2009 to October 2013

HSBC

First Vice President, Branch Banking

December 2005 to December 2009

Greater New York City Area

John D. Maldonado's Education

Assumption College

B.A.

John D. Maldonado's Professional Skills Radar Chart

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Responsive
Confident
Persuasive

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50% Left Brained
50% Right Brained

John D. Maldonado's Estimated Salary Range

About John D. Maldonado's Current Company

Bank of America

Northeast Legacy Asset, Customer Assistance Centers, Regulatory Relations & Loan Fulfillment Executive. Responsible for Conforming & Non-Conforming mortgage production, spanning 130+ FTE supporting Northeast production sites. Enhanced all major performance metrics leading to reversal of legacy remediation patterns and lagging customer experience performance. Senior leader responsible for improving efficiencies, sales, credit & service delivery scores and achievements...

Frequently Asked Questions about John D. Maldonado

What company does John D. Maldonado work for?

John D. Maldonado works for Bank of America


What is John D. Maldonado's role at Bank of America?

John D. Maldonado is Northeast Legacy Asset Servicing & Loan Fulfillment Executive


What is John D. Maldonado's personal email address?

John D. Maldonado's personal email address is j****[email protected]


What is John D. Maldonado's business email address?

John D. Maldonado's business email addresses are not available


What is John D. Maldonado's Phone Number?

John D. Maldonado's phone (212) ***-*182


About John D. Maldonado

📖 Summary

Bank Executive, extensive wholesale and retail Lending Sales & Operations management experience across branch direct to consumer and wholesale strategies. Accomplished proprietary & private label captive relationship leader, delivering enhanced Preferred & High Net Worth (HNW) loan origination and cycle time performance. Consumer, Small Business, Mortgage lending & Operations turnaround experience yielding improved quality origination intake, processing phase code cycle times and enhanced customer satisfaction performance. Matrix relationship leader, demonstrated experience in routine performance update presentations across broad stakeholder audience. Strong and compelling writing and presentation skills across matrix organization. Past FINRA Series 6 Series 63 Senior H.O.L.A. Executive member, promoting and mentoring high potential Hispanic employees.Northeast Legacy Asset Servicing & Loan Fulfillment Executive @ Northeast Legacy Asset, Customer Assistance Centers, Regulatory Relations & Loan Fulfillment Executive. Responsible for Conforming & Non-Conforming mortgage production, spanning 130+ FTE supporting Northeast production sites. Enhanced all major performance metrics leading to reversal of legacy remediation patterns and lagging customer experience performance. Senior leader responsible for improving efficiencies, sales, credit & service delivery scores and achievements in compliance excellence. Monitored and modified workflows, Exception Processing Systems (EPS) and capacity in accordance to market conditions, talent pool shifts, SASE credit authority levels, EPS remediation standards, and Sales partnership engagement. Delivered improved cycle time performance, Customer Delight, Quality Credit output & implemented Sales-Operations Rules of Engagement. Legacy Asset Servicing (LAS) Management Executive spanning 150 FTE, responsible for Customer Assistance Center (CAC) network, Attorney General and Elected Official relationship management group of senior leaders in major metropolitan markets. Ensured Operational execution integrity through an extensive Account Resolution Support Group dedicated to the Northeast. Oversight for management of Attorney General and Elected Official production reviews, leading to diminishing complaints and effective Attorney General and Elected Official relations. Enhanced risk mitigation performance by development and implementation of strategies yielding diminishing consumer complaints, enhanced Attorney General & Elected Official engagement and accelerated resolution rates. Executed monthly virtual and live Town Hall reviews. From October 2013 to June 2015 (1 year 9 months) Director of Bank Operations, Planning & Branch Distribution @ Abacus Bank-Served as Senior Banking Executive responsible for all facets of the retail bank development, wholesale vendor management, domestic and international initiatives & strategic direction. John served as the institution's Chief Security Officer, on the ALCO, Product Development & Compliance/Risk Management Committees. Consultant assignment reference list upon request. Consultant and Public Speaking engagements with Title Company, Attorney, Non-Profit, Mortgage Company & Bank clients. References upon request. From December 2009 to October 2013 (3 years 11 months) First Vice President, Branch Banking @ First Vice President, Segment Executive Responsible for Premier & Small Business sales, loan and operational activities across Prime and LMI Branch Banking markets. Implemented CANNON Sales Management model leading to enhanced enterprise referral and sales. Led and coached Small Business Banking and Premier segment Area and Relationship Managers to award-winning sales, revenue, balance growth and operations performance accomplishments. Leveraged domestic & international Center of Influence (COI) network leading to net-new Premier and Small Business Banking acquisition performance. Reduced single-service Small Business relationship accounts by 30% with enhanced value-add sales of Merchant Services, loan production and ACAT of wealth transfer sales yielding double digit revenue results. Executive oversight for compliant business account on-boarding, overdraft risk management exposure, accurate profiling, quality business loan origination, adherence to regulatory requirements, annual site visit compliance, $50MM wire transfer risk management and annual loan portfolio performance reviews. From December 2005 to December 2009 (4 years 1 month) Greater New York City AreaFirst Vice President, Regional Manager @ Northeast Regional Manager Managed group of 6 Vice President Managers with national and international corporate portfolio teams, executing collaborative partnership selling of Foreign Payment Concentration Accounts, Premium Banking and Private Access ATM services with Treasury and Middle Market partners. Collaborated with Corporate Banking, Treasury and Private Banking in RFP review and execution process. Integrated mortgage product offering in branded website. Managed group of diverse Manhattan branches. Course corrected operational deficiencies while growing baseline revenue over 200%. Enhanced Customer Satisfaction scores by 40%. Led branch segment employees to highest Manhattan performance in Personal Financial Services (PFS) & Small Business acquisition, driving award winning SME balance, loan and wealth growth. Leader of bank-wide Business Banking Board of Managers, advisory group for senior management. Led enterprise-wide top performing Branch Managers and SME Segment Leaders. From January 2000 to December 2005 (6 years) Greater New York City AreaSVP, Mortgage Executive @ Mortgage Regional Sales & Operations leadership positions in New Jersey, New England & Mid Atlantic states. Range: Private Bank to GSE lending. From January 1984 to January 2000 (16 years 1 month) B.A. @ Assumption College John D. Maldonado is skilled in: Coaching, Leadership, Sales Management, Private Banking, Leadership Development, Retail Banking, Start-ups, Operational Risk, Banking, Staff Mentor, Risk Management, Loans, Team Building, Management, Credit


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In a nutshell

John D. Maldonado's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

6 year(s), 4 month(s)

John D. Maldonado's Willingness to Change Jobs

Unlikely

Likely

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John D. Maldonado's Social Media Links

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