Hands-on, innovative operations, technology and program management executive with a track record of continual success of the delivery of profitable services, software and products. Versatile in multiple industries including operations, corporate IT, Internet advertising technologies, technical operations, data analytics and software-as-a-service. A natural leader with the demonstrated ability to successfully deliver solutions by building teams and guiding...
Hands-on, innovative operations, technology and program management executive with a track record of continual success of the delivery of profitable services, software and products. Versatile in multiple industries including operations, corporate IT, Internet advertising technologies, technical operations, data analytics and software-as-a-service. A natural leader with the demonstrated ability to successfully deliver solutions by building teams and guiding them to their greatest potential.SVP Global Operations and Customer Success @ From June 2014 to Present (1 year 7 months) Greater Boston AreaDirector, Systems @ Leadership and management of the ESPN Technology Systems team which is responsible for Design, Procurement, Provision, Implementation and Operations of all ESPN Technology Systems. Implemented broad changes to process, organization and staffing bringing about increase efficiency, productivity and morale. Delivered on air, infrastructure systems for ESPN’s new 200,000 square foot Digital Control Center II meeting all defined deadlines and constraints. Managed organization budget of over $6 Million in Capital and $5 Million in Expense. Production Systems – Responsible for on air, broadcast IP based Technology Systems, Including but not limited to ESPN Bottom Line, Rundown, Viz Graphic Systems, Quantel Video, and Newsroom systems across multiple broadcast centers. CSI Systems (BackOffice) – Responsible for all Back Office systems, Active Directory Exchange, File, Print, and infrastructure of all ESPN Software development teams. Services provided across 10,000 clients and multiple domestic locations and multiple locations worldwide (Argentina, Brazil, India, UK). Implemented first ever Private Cloud providing self service, maintenance and reporting for ESPN’s Virtual Server environment. Automation and Packaging – Group provides all Automation services for server and client delivery, utilizing Altiris 7.1 Automation Suite. Packaging team responsible for creation, UAT and deployment of server and client software packages and updates across 3,000 servers and 10,000 client end points Security and Infrastructure - Designed, Implemented and Maintained all ESPN Corporate Firewalls. Load Balancing, DMZ Security, Client Remote Access and Internet Connectivity Services. Architecture – Responsibilities include Design and Implementation guidance across all ESPN Systems some of which include Private/Hybrid Cloud, O365 implementation, Network Trust creation and refinement between ESPN and Disney Technology Systems and Support and security integration. From October 2013 to June 2014 (9 months) Director, CSI Systems Management and Integration @ Responsible for Implementation and Systems Management of CSI (BackOffice) Systems across ESPN. From October 2012 to October 2013 (1 year 1 month) SVP, Operations @ Leadership of all day-to-day operations, revenue, organizational planning, and maintenance of enterprise infrastructure and profit & loss for Nanigans. Maintained over 50% profit margins on over $100 Million in ad spend. Increased throughput of Advertising Operations by 100% while achieving 10x revenue growth across over 1000 campaigns within 8 months. Implemented sales on-boarding, campaign ad operations, client services and billing procedures to increase efficiency across all departments. Key member of Executive team, with responsibility to decrease spend and drive revenue for young organization. • Lead and managed staff of 30 employees in AdOperations, Account Management, System Administration, Billing, Office Administration, Client Services, and external consultants. • Lead vision and strategic management of the production, Ad Operations, Information Technology, client services and facility management departments. • Developed and implemented 24 hour support schedule for all platform customers providing the highest level of customer service which is consistently maintained. • Planning of workflow, equipment, and assembly procedures for IT, and directed 3 offices in WAN build out both in the United States and internationally while maintaining 99% uptime across all systems. • Consistently implement productivity and quality metrics and create and implement compensation incentive programs designed to minimize costs and enhance efficiency. From August 2011 to October 2012 (1 year 3 months) Vice President of Operations @ Responsibility for AdOperations and data delivery, ensuring the delivery of over 600 successful projects to top clients. Full-scale technology leadership of over 1,200 servers in 3 major data centers and the ad-serving technology handling 16+ billion data requests per month, plus prioritizing new projects and devising solutions to achieve important business goals. P&L responsibility of $2.4 million. Part of the Executive leadership team, helping make strategic decisions for overall company. • Built, led and managed a team of 25 employees including Data Analysts, Project Managers, Ad Operations, Systems Administrators, consultants and off-shore resources across 6 states and 2 countries. • Responsible for delivery of all revenue, customer and internal deliverables in ad operations and data measurement, which led to 100% customer satisfaction. • Planned, budgeted and executed 3 company moves from 10 to 60 employees with zero IT system downtime and no lost business days. • Created and enhanced the quality and usability of project management by implementing new standards and procedures which captured critical project related information. • Negotiated all vendor contracts for decreased bottom-line spend which resulted in 50% savings. • Designed, constructed and maintained disaster recovery and global load balancing solution maintaining 99.999% uptime across all systems. From February 2007 to August 2011 (4 years 7 months) Vice President of Information Technology @ Leadership and oversight of the IT department, Web Development, Project Management Consulting and Information Architecture Business units, yielding more than $4 Million in consulting sales. • Managed IT infrastructure across 3 offices in 3 states including all IT operations, data management, and information management. From March 2006 to February 2007 (1 year) Chief Information Officer @ Oversight of all IT systems, budgets, and staff for Poliform/Dynatech. Directed all IT systems and infrastructure throughout North America and Europe. Planned, implemented and managed an IT budget of more than $1.5 million for all staff levels, aligning IT process with business needs. Led negotiation of all vendor contracts including but not limited to telecommunications, consulting contracts, and hardware/software purchases. • Created and implemented all project management policies and procedures to improve on-time and on-budget metrics; increased to a 99% uptime. From July 2002 to March 2006 (3 years 9 months) Vice President, Development/Project Management @ Led web development, project management, consulting and information architecture business units, yielding more than $6 Million revenue in web development/consulting sales. From January 2001 to July 2002 (1 year 7 months) Director Of Technology @ Managed multiple teams and directed the hardware/software architecture for production and internal systems. From November 2000 to January 2001 (3 months) Principal Consultant @ Early stage employee of Allaire Corp. Held multiple roles. From April 1997 to November 2000 (3 years 8 months) Engineer @ From April 1995 to April 1997 (2 years 1 month) John Saitta is skilled in: Advertising, Start-ups, Social Media, E-commerce, SaaS, Online Advertising, Customer Relations, Strategic Planning, Social Media Marketing, Online Marketing, Business Intelligence, Analytics, Change Management, Problem Solving, Team Leadership
SVP Global Operations and Customer Success
June 2014 to Present
Greater Boston Area
October 2013 to June 2014
Director, CSI Systems Management and Integration
October 2012 to October 2013
August 2011 to October 2012
Vice President of Operations
February 2007 to August 2011
Vice President of Information Technology
March 2006 to February 2007
Dynatech Intl/Poliform USA
Chief Information Officer
July 2002 to March 2006
Vice President, Development/Project Management
January 2001 to July 2002
Director Of Technology
November 2000 to January 2001
April 1997 to November 2000
April 1995 to April 1997
What company does John Saitta work for?
John Saitta works for Nanigans
What is John Saitta's role at Nanigans?
John Saitta is SVP Global Operations and Customer Success
What industry does John Saitta work in?
John Saitta works in the Biotechnology industry.
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