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John Balsamo

Residential Operations Supervisor @ University of San Francisco

Recruiting at Facebook

Greater Seattle Area

Ranked #1,073 out of 21,460 for Residential Operations Supervisor in United States

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John Balsamo's Email Addresses & Phone Numbers

John Balsamo's Work Experience

University of San Francisco

Residential Operations Supervisor

August 2016 to August 2017

San Francisco Bay Area

University of San Francisco

Desk Operations Coordinator

May 2016 to August 2017

San Francisco Bay Area

University of San Francisco

Lead Site Liaison for the University Ministry's Tutoring Program

August 2014 to October 2016

San Francisco, California

John Balsamo's Education

University of Washington

Certificate, Project Management

2020 to 2021

University of San Francisco

Bachelor of Arts (B.A.), Political Science and Government/Latin American Studies; Criminal Justice and Legal Studies (Minor), 3.8

2013 to 2016

John Balsamo's Professional Skills Radar Chart

Based on our findings, John Balsamo is ...

Imaginative
Communicator
Matter-of-fact

What's on John Balsamo's mind?

Based on our findings, John Balsamo is ...

48% Left Brained
52% Right Brained

John Balsamo's Estimated Salary Range

About John Balsamo's Current Company

University of San Francisco

The Graduate Supervisor for Residential Desk Operations is a ten-month live-in graduate position. When classes are not in session (July 18 – August 20, 2016 and January 2 – 20, 2017), the position is full-time (35 hours per week); when classes are in session, the position is part-time (25 hours per week). The supervisor oversees the overall...

Frequently Asked Questions about John Balsamo

What company does John Balsamo work for?

John Balsamo works for University of San Francisco


What is John Balsamo's role at University of San Francisco?

John Balsamo is Residential Operations Supervisor


What is John Balsamo's personal email address?

John Balsamo's personal email address is j****[email protected]


What is John Balsamo's business email address?

John Balsamo's business email addresses are not available


What is John Balsamo's Phone Number?

John Balsamo's phone (**) *** *** 203


What industry does John Balsamo work in?

John Balsamo works in the Internet industry.


Who are John Balsamo's colleagues?

John Balsamo's colleagues are Ashish Talwar, Apoorv sharma, Rajesh Pantula, Lu Gao, Marcus Jefferson, Swapnesh Gandhi, Anton Panasenko, Majid Janzamin, Yan Xia, and Alex Reece


About John Balsamo

📖 Summary

Residential Operations Supervisor @ University of San Francisco The Graduate Supervisor for Residential Desk Operations is a ten-month live-in graduate position. When classes are not in session (July 18 – August 20, 2016 and January 2 – 20, 2017), the position is full-time (35 hours per week); when classes are in session, the position is part-time (25 hours per week). The supervisor oversees the overall residence hall front desk operation for 2-3 residential communities of between 100-500 students. The grad works with a Central Staff supervisor and two other graduate students on the planning, implementation, and evaluation of a comprehensive front desk operational and security program. The position is expected to be involved at the Departmental, Divisional, and University levels. Such involvement may include serving on committees, working on special projects, and undertaking special assignments. Possible areas of involvement include but are not limited to staff training; student leadership development; academic initiatives; alcohol and other drug (AOD) education; multicultural and social justice education; orientation; and health and wellness.-Graduate position that supervises a student Community Office Manager at each of the desks for which they are responsible and directly supervises 40 – 60 Community Assistants, as well as the overall residence hall front desk operation for 4 residential communities of between 100-700 student residents.-Works with a Central Staff supervisor and two other graduates on the planning, implementation, and evaluation of a comprehensive front desk operational and security program. -A member of an on-call duty rotation that responds to after-hours desk and staffing issues. From August 2016 to August 2017 (1 year 1 month) San Francisco Bay AreaDesk Operations Coordinator @ University of San Francisco Position essentially plans and implements all training for 3 Residential Operations Interns, 7 Community Managers and 140 Community Assistants, which together make up the Desk Operations team within SHaRE at USF. In a team setting, creating a 73 page Operations Manual for the SHaRE department was also a job responsibility, while also coordinating residence hall front desk operations including, but not limited to: recruitment, selection, hiring, firing, and training. This position essentially readies and supervises the operation positions in SHaRE for the upcoming academic year. -Cooperated with the various levels of senior staff and facilitated/lead meetings and discussions regarding future programs, procedures, and processes. -Coordinated, created, and led various trainings for different members of SHaRE staff with a projected attendance of 140 student employees-Was mentor to newly-hired senior staff for the 2016-2017 school year From May 2016 to August 2017 (1 year 4 months) San Francisco Bay AreaLead Site Liaison for the University Ministry's Tutoring Program @ University of San Francisco Reported to the Director of the UM Tutoring Program, as well as the Assistant Director for Operations and Outreach of USF Ministry; helped hire tutors and oversaw specific program’s efforts to ensure that standards were being met amongst tutoring staff. Served as the liaison between the tutors and schools within San Francisco Unified School District (SFUSD). Participated and helped facilitate professional development workshops for all thirty five Academic Tutors. From August 2014 to October 2016 (2 years 3 months) San Francisco, CaliforniaCommunity Assistant @ University of San Francisco Community Assistants (CAs) are very often the first face that students see when they enter the residence hall. They provide first-line response and desk receptionist services for the residence hall community, for a residence hall front desk that operates 24 hours per day (while school is in session). CAs play a key role as part of the residence hall staff by providing customer service and building security. Responsibilities and tasks as a CA include: -Provided first-line response and desk receptionist services for the residence hall that operated 24 hrs/day.-Ensured excellent customer service and building security through quick and effective emergency situations.-Presented all residents with a friendly and welcoming environment with the highest level of responsiveness.-Managed guest, package, and room access logs, as well as processed calls and reported maintenance issues. -Arranged and recommended services for residents, as well as worked with residents on situations that other staff could not resolve.   From August 2014 to January 2015 (6 months) San Francisco Bay AreaRecruitment Experience Coordinator @ Facebook - Manage multiple global cross-functional recruiting projects & efforts for various organizations to achieve desired business outcomes- Partner with directors/managers to understand work processes & operations within their teams; analyze & compile these learnings to highlight differences & identify best practices- Build cross functional relationships & collaborate closely with multiple teams to gain consensus, resolve issues, & drive successful recruiting experiences- Track interviewer/candidate data, efficiency & impact to develop meaning, insights & identify trends in global RecruitingFounded in 2004, Facebook's mission is to give people the power to build community and bring the world closer together. People use Facebook to stay connected with friends and family, to discover what's going on in the world, and to share and express what matters to them. San Francisco Bay AreaGlobal Recruiting Operations Specialist and Program Manager @ Twitter - Lead, coordinated, & managed projects, trainings, & events for 130+ Global Talent Acquisition employees- Aligned with stakeholders on recruiting strategies by presenting clear & effective ideas/concepts–helping guide productive discussions on initiatives/goals to set on a global scale.- Researched & program managed several recruiting processes across the organization, affecting 2800 employees globally while identifying pain points & delays to milestones From October 2018 to February 2019 (5 months) San FranciscoOffice Manager/People Operations Coordinator @ eatsa Better, Faster Food.- Main point of contact for 120+ HQ employees for all things HR related- Coordinated various events & projects, embodying a diverse and accepting office culture- Supported, coordinated, and lead events and projects in the People Operations Team (Human Resources/Recruiting)- Office translator between English/Spanish From July 2017 to October 2018 (1 year 4 months) San Francisco Bay AreaCommunity Office Manager @ University of San Francisco The Community Office Manager position is the foundational management position in the front desk staff. COMs are expected to leverage their position as CAs to effectively train their CA staff in core competencies, as well as providing the first and most critical level of supervision on a day-to-day basis. COMs are expected to be the driving force in correcting deficiencies and ensuring the steady improvement of performance both at the individual CA level and for their desk as a whole. Responsibilities include: -Oversee the daily front desk operations of a residence hall community of 100 continuing students, including second-year students, transfer students, and a living and learning community.-Recruit, select, train, supervise and evaluate 18 Community Assistants offering service and support to the residential community via a 24/7 front desk while also building a team. -Manage onboarding materials, timesheet submission and employment action for all Community Assistants in partnership with supervisor as well as create all staff schedules for 24/7 desk. -Plan and implement monthly staff meetings focused on staff development, team building skills, group accountability-Contribute to the implementation and development of the department’s residential curriculum by hosting building wide initiatives and programs including passive programming centered on social justice. From August 2015 to May 2016 (10 months) San Francisco Bay Area


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In a nutshell

John Balsamo's Personality Type

Extraversion (E), Intuition (N), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 1 month(s)

John Balsamo's Willingness to Change Jobs

Unlikely

Likely

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John Balsamo's Social Media Links

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