Corporate Business Professional, (PMP, ITIL, and Microsoft Certified) who excels in team work and Project Management. I am passionate about my work and enjoy new challenges. I have strong interpersonal skills and the ability to work independently while focusing on overall team goals and business strategies.
Sr. Systems Integration Analyst Team Leader @ From March 2014 to Present (1 year 10 months) Sr. Systems Integration Analyst @ IT Managed Service Support and Implementation of Global Media Services, Video Streaming, and Conferencing Technologies for Honeywell International. From June 2010 to Present (5 years 7 months) Information Technology Specialist @ IT Infrastructure and Systems Support for Honeywell International, Performance Materials and Technologies. Provide onsite and remote support to Honeywell Electronic Material sites in Arizona and Texas. Provide executive care IT support to the Electronic Materials Management team including VP/GM and finance group. Coordinate, collaborate, and contribute to corporate IT Projects of varying degrees of difficulty in alignment with current business strategies and adherence to Sig Sigma methodologies. Contribute to disaster recovery exercises, and work with DR implementation teams on real events. I successfully implemented a project plan to remove outdated wireless infrastructures which resulted in the reduction of monthly recurring costs and, successfully managed a project plan to consolidate servers which resulted in increased productivity, improved workflows, and a reduction in costs. From March 2007 to June 2010 (3 years 4 months) Technical Support Specialist II @ Troubleshoot and resolve customer requests through a helpdesk ticketing system. Provide technical support to local and remote users in a networked public environment.
Maintain/support/repair/troubleshoot desktops/laptops district-wide over 3000 devices.
Manage Technical projects including scripting software installs using Windows RI Services, publishing content through Microsoft SharePoint Services, and streaming audio/video content through Microsoft Windows Media Services.
Provide application training to end users.
Troubleshoot/Setup/Configure Cisco phones in a VOIP Network.
Prepare Network documentation. From April 2006 to October 2006 (7 months) Technical Support Specialist/Jr. Network Administrator @ Troubleshoot and resolve customer requests. Provide local and remote IT support in a network/corporate environment for more than 300 users
Maintain/support/repair/troubleshoot desktops/laptops/servers/ for more than 300 users.
Manage/Coordinate Technical projects including software and hardware migrations/upgrades/rollouts, and new application database implementations.
Manage/Maintain Print server and all networked printers.
Manage/Maintain 2003 Active Directory and manage VPN access on Cisco PIX.
Purchase all desktop equipment and manage vendor accounts from Dell, HP/Compaq, CDW, and others. From June 2002 to August 2005 (3 years 3 months) Office Manager/Entry Level Network Engineer @ Manage and coordinate client projects. Troubleshoot and repair desktop/laptop software and hardware. Assist with new Network implementations. Provide reports and project updates to client managers and other team members. Manage and maintain client support helpdesk through phone and e-mail communications.
Troubleshoot/repair desktop computers running Win9x/ME/NT/2000/XP.
Recommend Hardware/Software applications for clients.
Administrative tasks- Accounts Payable/Accounts Receivable, purchasing, collections, billing, and payroll. From September 2000 to June 2002 (1 year 10 months)
Associate of Arts (AA), Information Technology, A @ Central Arizona College From 2011 to 2014 N/A, Computer Networking @ Maric College From 2000 to 2000 N/A, Business Management/Information Technology @ Riverside City College From 1994 to 1997 Joe Interrante is skilled in: Active Directory, Troubleshooting, Windows, Vendor Management, PMP, Integration, Microsoft Office, Deployment, ITIL v3 Foundations Certified, System Deployment, Technical Support