Joe Dacey
Account Executive at XSELL Technologies | Sandy Hook, Virginia, United States
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Joe Dacey is a seasoned Account Executive at XSELL Technologies, where he leverages over 20 years of extensive experience in customer success and enterprise sales within the Contact Center and Customer Experience sectors. His expertise spans a diverse array of industries, including retail, finance, and consumer packaged goods (CPG), making him a versatile asset in the rapidly evolving landscape of Voice and Digital Channels. At XSELL Technologies, Joe is at the forefront of innovative projects that harness the power of artificial intelligence to enhance customer interactions. His role involves not only driving sales but also fostering executive sponsorship and strategic partnerships that are crucial for long-term retention strategies.
One of Joe's key projects involves implementing advanced analytics to identify and replicate the behaviors of top-performing sales agents. This initiative aligns with XSELL's mission to transform customer engagement by amplifying best practices across the organization in real-time. His ability to build strong relationships with clients and stakeholders is complemented by his proficiency in multi-channel marketing and mobile strategy, enabling him to deliver tailored solutions that meet the unique needs of each business.
Joe's presentation skills and deep understanding of Software as a Service (SaaS) empower him to effectively communicate complex concepts to diverse audiences, ensuring that clients recognize the value of XSELL's innovative offerings. As he continues to navigate the intersection of technology and customer experience, Joe remains committed to driving measurable results and enhancing the overall customer journey, solidifying his reputation as a leading expert in the CCaaS space.
Account Executive at XSELL Technologies in November 2023 to Present
Enterprise Select Account Executive at Talkdesk in November 2022 to October 2023
Sr. Account Executive at LiveVox in August 2016 to November 2022
Director of Sales at Genesys in January 2015 to July 2016
Sr. Director: Customer Success at Genesys in May 2012 to January 2015
Director of Sales: Mobile Services Business Unit - SmartReply at Genesys in June 2011 to May 2012
Vice President: Business Development & Sales at Genesys in July 2010 to June 2011
Group Director Strategic Services / Customer Success at Genesys in August 2005 to July 2010
Account Director & Sr. Data Strategist at Euro RSCG 4D Discovery in June 2004 to August 2005
Sr. Retail Marketing Campaign Analyst at Harte Hanks in April 2003 to December 2003
Marketing Retention Manager E-Commerce at SmartBargains.com in June 2001 to January 2003
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Dalhousie University, Bachelors
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Key Metrics
Carrier Relationships
Executive Visibility
Sales Coaching
Success Stories
Pipeline Generation
Sales Cycle Management
Sales Leadership
Deal Management
Business Planning
Retail Math
Executive-level Communication
Business Analytics
Global Teams
Strategic Leadership
Large Enterprise
Escalations Management
Quarterly Reviews
Key Performance Indicators
External Relationships
Executive Sponsorship
Generative AI
Customer Lifecycle Management
Data-driven Decision Making
Team Alignment
Post-Sales
High Performance Teams
Challenger Sales
Strategic Accounts
Upselling
Teamwork
Customer Satisfaction (CSAT)
IT Services
Cross-functional Collaborations
Hunting
Cross-team Collaboration
Customer Advocacy
Market Research
Contract Management
Trend Analysis
CPG Industry
Software Business
Collaborative Leadership
Business-to-Business (B2B)
Professional Services
Communication
Executive Leadership
Analytical Skills
Executive Relationships
Retention Strategies
Team Performance
Conversational AI
Customer-Focused Service
Build Strong Relationships
Presentation Skills
Employee Management
Customer Experience Management
Renewals
Account Management
Coaching
Site Visits
Objection Handling (Sales)
Business Reviews
Customer Experience
Software as a Service (SaaS)
SaaS Sales
Analytics
CRM
Mobile Marketing
E-commerce
Multi-channel Marketing
Marketing Strategy
Strategy
Digital Marketing
Business Development
Social Media Marketing
Customer Acquisition
Sales
Digital Strategy
Customer Retention
Financial Services
Forecasting
direct sales
Sales Management
Salesforce.com
Management
Strategic Partnerships
Lead Generation
Client Relationship Building
Client Services
Leadership
Team Leadership
Loyalty Programs
Mobile Strategy
Data Strategies
Quota Setting
Cloud-based
TCPA
Team Management
Team Building
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Discover more about XSELL TechnologiesWhat is Joe Dacey email address?
Email Joe Dacey at [email protected], [email protected] and [email protected]. This email is the most updated Joe Dacey's email found in 2024.
What is Joe Dacey phone number?
Joe Dacey phone number is 804-335-4202 (Mobile) and 8045564143.
How to contact Joe Dacey?
To contact Joe Dacey send an email to [email protected], [email protected] or [email protected]. If you want to call Joe Dacey try calling on 804-335-4202 (Mobile) and 8045564143. (updated on March 25, 2024)
What company does Joe Dacey work for?
Joe Dacey works for XSELL Technologies
What is Joe Dacey's role at XSELL Technologies?
Joe Dacey is Account Executive
What industry does Joe Dacey work in?
Joe Dacey works in the Telecommunications industry.
Joe Dacey Email Addresses
Joe Dacey Phone Numbers
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