Director IT Customer Relations and Service Delivery @ Panasonic Corporation of North America
Technical Certification @
Director of Global IT Services @ Joe Albanese is Director of Global IT Services for the Panasonic Corporation of North America. The Global IT Services group provides integrated IT solutions and services to the Panasonic business units located in North/South America, and South East Asia for the purpose of achieving their business objectives and competing in a
Director of Global IT Services @ Joe Albanese is Director of Global IT Services for the Panasonic Corporation of North America. The Global IT Services group provides integrated IT solutions and services to the Panasonic business units located in North/South America, and South East Asia for the purpose of achieving their business objectives and competing in a global economy.
The director of Global IT Services is a direct report to the Sr. VP of Information Technology and is responsible for managing cross globe initiatives and services, developing IT service delivery strategies, meeting service level targets, negotiating new service agreements, planning new service implementations and the overall customer relationship with business unit stakeholders. He is a skilled business relationship manager with a high degree of customer focus and sensitivity towards understanding and meeting customer expectations.
Prior to his role as Director of Global IT Services, Joe was Director of Panasonic IT Service Delivery and developed Panasonic’s overall IT service delivery strategy. The basis of which is founded on ITIL principles, transparency and accountability. Joe developed a customer focused team responsible for direct communications and engagement with business unit owners and executive managers for the purpose of forging key relationships.
Joe has twenty seven years of experience in the Information Technology field including positions at General Motors, Merrill Lynch, Royal Insurance Company and American/Fortune Brands, Over the course of his career he managed IT organizations, service programs and technology implementations. From April 2012 to Present (3 years 9 months)
Technical Certification, Computer Programming @ Chubb Institute From 1980 to 1981 BA, Accounting and Finance @ Rutgers University-New Brunswick From 1972 to 1976 Joe Albanese is skilled in: Vendor Management, Program Management, Product Marketing, IT Service Management, SAP, Management, Product Management, ERP, Change Management, Cross-functional Team Leadership, Consumer Electronics, Outsourcing
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