Joanne Raffa's Email Addresses & Phone Numbers

💼 Past Experience

Since her employment with American Express Tax & Business Services in February 2001, Joanne Raffa has led technology projects, budgets/resources, and deliverables within the taxing and business services industry. Joanne Raffa left American Express in September 2017 to take up a position as the Director - Technology & Management Consulting with RSM US LLP. Prior to joining RSM, Joanne Raffa was the Principal - Technology Consulting Practice Leader at RSM US LLP. With RSM, Joanne Raffa is responsible for developing and maintaining project plans/budgets, overseeing scope change management, providing ongoing project communications, and mitigating risk throughout the project lifecycle to ensure seamless completion and successful handover to client organizations. overarching goal of Joanne Raffa’s work is to deliver high-quality,reliable solutions that meet the needs of clients. Throughout her time with American Express Tax & Business Services, Joanne Raffa has excelled in her ability to provide solutions that meet the needs of clients and keep them safe. In instances where Joanne Raffa has been unable or unwilling to meet the client’s expectations, her projects have typically been Damascus-ized and consequently, have been plagued with scalability, doneness, and technical difficulties. Conversely, in instances when Joanne Raffa has been able to meet the client’s expectations, her projects have typically been completed on time, on budget, and to the satisfaction of the client.In her five years of experience with American Express, Joanne Raffa has developed and fielded award-winning products that include EDI conversions from legacy systems to SAP Business One, MS Great Plains, and MAS 500 solutions. Additionally, Joanne Raffa has played a lead role in process reengineering, improvement, and automation initiatives for clients within the taxing and business services industry. Joanne Raffa’s entrepreneurial spirit has also led her to developontechnologies-based courseware and seminars on financial and distribution software solutions for her clients in the Americas.For his three years at SunSystems ERP, Joanne Raffa instituted a program growth rate of 160%. Joanne Raffa also developed and managed a top-tier team of certified product experts who teach high-quality training sessions to trainers and course programs across theinternational software developer of SunSystems. In addition to his position as training and courseware development manager for SunSystems ERP, Joanne Raffa also traveled internationally and worked with training managers to develop and rollout training programs which were duly localized and offered via recorded audio and videotape.

🎓 Education

Born and raised in Dearborn Heights, Michigan, Joanne Raffa embarked on a computing journey at Pace University in 2013. She studied Business Administration, one of the most important tracks in business school. After earning her B.S. in 2013, Joanne worked in various management positions in businesses such as a human resources Consultant, Corporate Information Systems Specialist and value Added Seller for a technology start-up. She has also invested time in various computer programming and software development communities, exposed herself to new analytics and data-driven methods through hands-on work experience in the software development field and through her college coursework in management information systems. In her spare time, Joanne enjoys spending time with her grandson, Ben, and spending time online with friends and family.

💡 Technical & Interpersonal Skills

Joanne Raffa is currently a Director - Technology & Management Consulting at RSM US LLP from October 2010 to September 2017 (7 years) in Greater New York City Area.Principal - Technology Consulting Practice Leader at RSM US LLP in Greater New York City Area.Project Manager - Technology Business Solutions at RSM US LLP from October 2005 to September 2010 (5 years) in Greater New York City Area.Following the 2005 acquisition of American Express Tax & Business Services by McGladrey, I was retained to continue serving as project leader over information system reviews, organizational ERP assessment, and solutions design/implementation of integrated systems. I manage internal and client project teams in the U.S. and worldwide, and I’m responsible for developing and maintaining project plans/budgets, appointing a steering committee for projects, and mitigating risk throughout the project lifecycle to ensure seamless completion and successful handover to client organizations.ERP & ADVISORY ENGAGEMENTS:Delivered quality and on-time ERP assessments, IS reviews, systems selection, systems design, business process improvement and solution mapping efforts.Provided solutions meeting clients’ immediate and long-term needs.PROJECT LIFECYCLE MANAGEMENT:Managed all phases of IT projects for diverse-industry clients. Led major system conversions/migrations/upgrades; enterprise-wide implementations; user training for ERP/CRM/POS systems; management reporting DB/software developments; and financial, budgeting, distribution, and WMS solution-engineering and customization.SalES SUPPORT:Supported business development efforts through participation in sales presentations and pitch meetings that brought in new clients and expanded contracts with existing accounts.High-quality DELIVERABLES: Completed projects on time, on budget, and to client accolades. Marshaled resources, developed detailed project plans, controlled scope creep, guided cross-functional teams, and overcome technical/logistical challenges to define, design, test, and deliver robust, fully integrated solutions.Project Manager - Consulting & Information Solutions at American Express Tax & Business Services from February 2001 to September 2005 (4 years 8 months) in Greater New York City Area.For the former Tax & Business Services division of American Express, I led technology projects, budgets/resources, and deliverables ranging from system audits and business process reengineering initiatives to custom solution developments and enterprise system implementations/conversions. I supervised a team of consultants; managed partner and independent software vendor (ISV) relationships; developed project estimates and proposals; defined project scope; and oversaw all project phases.KEY RESULTS…PROJECT TEAM MANAGEMENT:Directed high-performance information solutions project teams encompassing multiple engagements and management of client relationships.SOLUTIONS ENGINEERING & IMPLEMENTATION:Managed market-leading solutions development, technology-based process reengineering/automation, and enterprise software solution implementations.REPRESENTATIVE ENGAGEMENTS:Won customer loyalty