Jim Statham's Email

Account Executive @ Licensed Property & Casualty insurance producer specializing in Workers Compensation insurance & Business Owners Policies. Committed to helping each client obtain the right business insurance coverage at the best price. [CA License # - OI38998] -) Finished FY15 at 145% YTD of plan in total revenue. From September 2013 to Present (2 years 4 months) Customer Service Representative @ Dial America Marketing is a call center with a diverse and ever-changing national customer base. Hired in December 2009 as a seasonal (fourth-quarter open enrollment) customer service representative, I quickly became one of the company’s top inside sales and customer service agents across multiple customers and project types. On my own initiative in 2010 I studied for and became a licensed Health and Casualty Insurance Agent for the states of Pennsylvania & Ohio, in order to better serve our health insurance customers I continue to produce strong numbers every month and every quarter across a broad spectrum of rapidly-changing account programs. In addition, I have made recommendations and plans to help achive our clients objectives. Agent of the Month-January 2010 – March 2010, May 2013 Agent of the Quarter – 1st Quarter 2013 Proven adaptability to seamlessly change programs in a moment's notice. Top 5 in Inside Sales for 4th Quarter 2010, and 2012. Licensed Health & Casualty Insurance Agent for the states of Pennsylvania & Ohio—transferable to all 50 states Mastery of Call Quality and exceeding Average Handle Time (AHT) Developed new procedures to increase customer satisfaction which were adopted program wide. Skilled in identifying multiple solutions to meet customer needs From October 2011 to September 2013 (2 years) Greater Pittsburgh AreaAccount Coordinator - Temporary @ Zoll Lifevest is a Durable Medical Equipment (DME) company that sells the worlds only Wearable Cardio-Defibrillator (WCD). I served as a temporary account coordinator, working with sales managers over 8 sales managers in the Midwest-US. As an account coordinator I was responsible for ensuring proper distribution of the devices to patients. Excelled at mastering medical criteria to ensure patients met insurance qualifications Maintained documentation of days activities to ensure excellent communication to team members and internal departments. Excellent in fostering relationships with different departments to achieve goals and objectives. Developed smooth logistical systems to ensure proper distribution of systems and personnel to meet customer demands in a timely manner. From March 2011 to October 2011 (8 months) Greater Pittsburgh AreaCustomer Service Representative @ Dial America Marketing is a call center with a diverse and ever-changing national customer base. Hired in December 2009 as a seasonal (fourth-quarter open enrollment) customer service representative, I quickly became one of the company’s top inside sales and customer service agents across multiple customers and project types. On my own initiative in 2010 I studied for and became a licensed Health and Casualty Insurance Agent for the states of Pennsylvania & Ohio, in order to better serve our health insurance customers I continue to produce strong numbers every month and every quarter across a broad spectrum of rapidly-changing account programs. In addition, I have made recommendations and plans to help achive our clients objectives. Agent of the Month-January 2010 – March 2010, May 2013 Agent of the Quarter – 1st Quarter 2013 Proven adaptability to seamlessly change programs in a moment's notice. Top 5 in Inside Sales for 4th Quarter 2010, and 2012. Licensed Health & Casualty Insurance Agent for the states of Pennsylvania & Ohio—transferable to all 50 states Mastery of Call Quality and exceeding Average Handle Time (AHT) Developed new procedures to increase customer satisfaction which were adopted program wide. Skilled in identifying multiple solutions to meet customer needs From December 2009 to March 2011 (1 year 4 months) Greater Pittsburgh AreaMedia Handler @ Managed Business Solutions manages the central Hewlett-Packard data center in Atlanta, Georgia. For over a year I provided first-tier technical support (including “hands and eyes”) to a broad base of HP customers via telephone, email and instant messaging. I was additionally responsible for backup tapes, offsite data storage with Iron Mountain and other data center operations functions. Skilled in Media Operation of HP-LTO & IBM Backup tapes, as well as off site storage operations with Iron Mountain. Performed detailed Hands & Eyes operations as Tier 1 tech support. Mastery in responding to world-wide customer requests by phone, email, and instant messenger. Skilled in Remote Desktop Server Operations with Media Operations, and Tape Protection Programs. From September 2008 to November 2009 (1 year 3 months) Evangelist - Summer Intern @ As a Summer intern (Wintertime in South Africa), I independently found my own financial support from individuals and churches to provide three months of evangelism support, including travel expenses to and from South Africa, where I worked closely with a long-term evangelist and local South African churches. These same people skills and financial management skills are still an everyday portion of my skill sets. Initiative to independently obtain financial support, airfare, and plans. Skilled in sending monthly reports to supporting churches on progress of the work in the area. Personal teaching and sermons in local area of South Africa. Researched and developed 2 sermons a week, and any other needed material. Skilled in cultural and spiritual adaptation to meet any and all needs. From May 2008 to August 2008 (4 months) Evangelist - Summer Intern @ As a Summer intern I independently found my own financial support from individuals and churches to provide two months of evangelism support, including travel expenses to and from northern Minnesota, where I worked closely with the evangelist and local church. Working independently every day under the watchful eye of the evangelist, I was able to conduct one-on-one studies, co-host a weekly radio Bible program, preach and perform other evangelism duties. These skill sets—especially the call-in radio program— have directly impacted my customer service and telephone skill sets by helping me to listen, ask more probing questions and to provide solid answers. Initiative to independently obtain financial support, and travel plans. Skilled in sending monthly reports to supporting churches on progress of the work in the area. Co-hosted a weekly Bible Radio Program to answer Bible questions. Researched and wrote sermons for local congregations and for Public Access TV. Visited and held Bible study programs in nursing home for elderly as well as one-on-one studies with local members and the community at large. From May 2007 to August 2007 (4 months) Duluth, Minnesota Area

Jim Statham is skilled in: Customer Satisfaction, Sales, Customer Service, Software Documentation, Leadership, Time Management, Program Management, Marketing, Social Media Marketing, Account Management, Outlook, Medicare, Social Media, Microsoft Office, Microsoft Excel