Jim Hawkins's Email Addresses & Phone Numbers

📖 Summary

Process Engineer/Designer @ Wells Fargo As a contractor, assisted the Enterprise Process Engineering team, responsible for "As Is" process modeling, utilizing iGraphx, Jira, Agile methodology, and other MS Office suite tools; other responsibilities included facilitating process design sessions across multiple lines of business, documenting "current state" process maps, understand/communicate key risks, and ensuring compliance with QA and standard BPMN nomenclature. From January 2019 to April 2019 (4 months) Charlotte, North Carolina AreaFounder @ Skyhawk Creative LLC • Helping to build a start-up business, www.imaginotes.club, that provides facilities, rehearsal space, and audio/visual production to performing artists seeking venues and gigs for paid performances• Responsible for overall project management, strategic funding, business planning, and building the operational model; flagship store to be opened in a to-be-determined location 4Q 2018• Assist small business in optimizing business performance, improving operational models, and reducing overall costs by applying Lean principles and data-driven tactics via Six Sigma. Charlotte, North Carolina AreaEcommerce Consultant @ Signature Consultants • Assisted in integrating Bank of America's consumer card portfolio into the digital wallet technology platforms of Apple Pay, Samsung Pay, Android Pay, and Microsoft Wallet• Performed program management functions between product, techology, and call center teams to ensure consistent delivery of employee readiness support activities From April 2015 to September 2016 (1 year 6 months) Charlotte, North Carolina AreaDirector @ KPMG US Served as a senior management consultant in support of financial services clients and C Suite executives on various engagements: • Completed a Target Operating Model assessment for a major payment processing company’s IT batch environment; interviewed over 50 stakeholders, analyzed end-to-end processes, and recommended/prioritized over 40 recommendations of the current state from a People, Process, and Technology perspective • Performed a comprehensive IT and Operations due diligence assessment for a capital investment company; interviewed senior executives, analyzed processes, and presented recommendations for capital investors • Completed a current state analysis and gap assessment of IT and operational processes for a major Debit card network; recommended specific tactical actions and a strategic operational roadmap for ongoing sustainability • Performed a root cause analysis assessment for a major financial institution to understand potential breakdowns in consumer protection (UDAAP) violations; recommended specific actions and process controls to reduce enterprise risk in compliance, audit and business operational areas From March 2012 to April 2015 (3 years 2 months) Charlotte, NCSVP - Supply Chain Management Sourcing Manager @ Bank of America Managed 15 supplier relationships and led all sourcing activities (master agreements, change orders, statements of work, addendums, RFPs, etc.) across multiple lines of business: • Realized over $2MM in spend reductions across several technology hardware, software, and service suppliers by implementing strategic supplier partnerships of core services and eliminating overspend of unused services • Partnered with supplier managers to reduce variability in scorecard creation and management process; redesigned supplier scorecards to provide consistent accountability metrics according to specified contract Service Levels • Leveraged Six Sigma skills to build a lean process for how special projects are identified and executed within Supply Chain; built interactive Sharepoint site, providing automatic and real-time reporting for executive management From July 2010 to January 2012 (1 year 7 months) Charlotte, NCSVP – Consumer Banking Technology Business Operations Manager @ Bank of America Led business operations performance and support functions while executing a strategic effort to become a World Class Change Management Organization:• Planned and facilitated 6 helix-style strategic work sessions with over 100 stakeholders to understand current state environment; performed gap assessment and prioritized key strategic areas of focus; implemented a program management structure to support over 40 gap closure initiatives based on Voice of Customer (VOC) feedback• Developed and implemented Business Performance Scorecards for 6 change executives in support of over 100 metrics; managed controllable expenses by eliminating errant charges for occupancy and technology charges resulting in approximately $500K in annualized cost savings From June 2009 to July 2010 (1 year 2 months) Charlotte, NCBusiness Support Executive / Chief of Staff @ Bank of America Merchant Services Planned and executed all business support functions for Merchant Services, a $700MM card acceptance business:• Acted in a chief-of-staff role supporting the Merchant Executive; worked with key functional areas to develop end-to-end metrics and scorecards for managing the health of the business; identified, implemented, and tracked over 50 revenue and expense initiatives totaling more than $45MM in realized benefit to the business• Oversaw a 50+ person sales channel responsible for $36MM in annual revenue; partnered with commercial clients and sponsor bank to exceed annual sales goals• Worked with key partners in the end-to-end business to improve application to activation throughput by implementing process improvement measures that reduced pended merchant applications by 20%• Championed and implemented a business intelligence and information reporting strategy by building an information analytics team to identify, prioritize, fulfill, and track merchant information requests from key business partners; implemented process improvement measures leading to a 50% improvement in cycle time From April 2007 to October 2008 (1 year 7 months) Charlotte, NCSales Performance Executive @ Bank of America Provided sales performance leadership and support for Working Capital Management Solutions, a $1.1B sales organization within Global Treasury Services:• Designed and implemented sales pipeline process, inspection routines, and standardized dashboards measuring pipeline throughput, quality of deals, trends, and other key indicators at the manager/associate level• Implemented key sales tactics to drive revenue or reduce costs, including: sales tools improvements, Client Management Process (CMP) integration, goal tracking tools, sales campaigns, Six Sigma projects, RFP Proposal team build-out• Designed Sales Incentive Plans with key performance metrics to increase revenue through appropriate, measurable sales behaviors• Led key business support initiatives, including Hoshin Planning processes, capacity management, and Learning & Organizational Effectiveness• Received Bank of America’s prestigious “Award of Excellence”, awarded to Top 1% of all performers (2006) From May 2005 to January 2007 (1 year 9 months) Senior Project Manager and Six Sigma Black Belt @ Bank of America Led Six Sigma and medium-sized change initiatives in support of Technology & Operations Division. Partnered with senior leaders to prioritize projects, quantify results, and implement improvements using a DMAIC methodology: • Executed tactical Green Belt, Black Belt, and Lean projects that resulted in over $4MM in annualized savings to the Card/eCommerce Technology Division• Socialized, championed, and trained Six Sigma methodology, coached and mentored project managers, improved internal processes using Six Sigma tools, and motivated teams and individuals to execute and perform• Designed, implemented and managed a program for the deployment of a standard desktop to 8,000 associates in Bank of America’s Card Services Division. Managed 10 project managers while implementing the solution 2 months ahead of schedule From August 2001 to April 2005 (3 years 9 months) Senior Project Consultant / Client Relationship Manager @ Stream Group Developed and implemented a project management methodology in support of proprietary eCommerce software and services for a .com incubator:• Led a team of project managers, implementing multiple eCommerce sites for clients of onePlace.com, a specialty services Internet portal• Facilitated Joint Application Development (JAD) sessions for clients looking to build custom Internet-based eCommerce applications• Prioritized client requirements, produced executive documentation, and led executive review sessions with clients to solidify business cases• Served as relationship manager for new client engagement and ongoing support From January 2000 to August 2001 (1 year 8 months) Greensboro, NCSenior Project Manager @ First Union National Bank Held various individual and leadership roles supporting the development and implementation of mid to large scale software development projects:• Led a cross-functional project team overseeing the development and implementation of a process-driven workflow application between vendors, suppliers, and service providers; worked to name, market, and sell the technology product, TRACCS, to Getronics, Inc. for broader client usage outside of First Union.• Successfully built and managed a 20-person data management organization to support the data, reporting, and desktop support needs for hundreds of internal customers within First Union’s HR Division; automated and reengineered business processes to improve cycle time, led HR technology-related projects while managing a $1.5MM operating budget From September 1992 to December 1999 (7 years 4 months) Charlotte, NC