Jessica Wade's Email Addresses & Phone Numbers

📖 Summary

Experienced in the Information Technology industry in various roles, including Information Systems Administration, Telecommunications, Software Administration, Engineering, Linux/Unix Command Line, and Network Service Center, with specialized experience in Tier I - III technical support and customer service.Linux System Administrator @ From June 2015 to Present (7 months) Linux System Administrator @ From November 2014 to June 2015 (8 months) System Administrator @ • Provide administrative support for NIPR/SIPR systems using RHEL for the DOD PKI project involving patch management, software implementation, and testing. • Perform operational check on a daily bases to ensure that all systems are operational and providing quality support. • Reports to operations, engineers, compliance, and management for the PKI program current project activity • Reviewing Engineering’s Change Requests (CR’s) for accuracy and applicability for the systems they are written for to ensuring that they are documented correctly and are able to be successfully implemented on each system they are needed for. • Implementing policies to maintain proper use of systems according to DOD/DISA policy • Assist with hardware and software upgrades and implementations • Make recommendations for upgrades on both hardware and software related issue to improve system performance and help mitigate any risks or loss of productivity • Performing STIG’s for all systems to comply with DISA security standards and policies • Providing updates and documentation to management and engineers on system status to uphold consistent and accurate communication **Contracted ended From July 2014 to October 2014 (4 months) Software Engineer @ Serves as a Software Engineer/Tier II technical support for the Army Research Laboratory supporting supercomputer infrastructure. Performing quality checks on customer accounts, products, services, and applications to provide quality Tier II support Complete understanding of supercomputer infrastructure enviroment Supporting Linux operating systems: Redhat & SLES Providing communications with customers through talk/email and creating tickets to mitigate issues to the correct corresponding parties. Creating and restoring accounts through Linux command line. Troubleshooting proprietary application through ssh and Xming tools. Cross checking Linux scripts for errors and/or needed modifications. Working closely with security clerk to correspond quickly and accurately to the customers who are in need of visit requests. Maintaining constant communication with Administrators, Vendors, and Developers to assist users with issues related to systems and software issues and outages. Performing Linux/Unix commands including Vi From June 2013 to July 2014 (1 year 2 months) Aberdeen Proving Ground, MarylandProrietary Specialist @ Consistently supporting a team that effectively supports client programs, products and services. Driving the development of superior customer service and high performance. Maintaining workflow distribution and floor management to ensure service levels are satisfied. Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels. Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. Serves as Support Specialist with Customer Service Center, providing Tier I and Tier II support for mainframe and midrange systems, to include local and wide-area networks, plus application and system support for desktop hardware and applications throughout 14 state regions. Mentoring/training new employees to ensure satisfaction of understanding and comprehension of systems, software, processes, procedures, and duties of the atmosphere. From October 2011 to June 2013 (1 year 9 months) Technical Support Representative @ Performed quality checks on tower locations site, with reflecting reports on identified areas for improvement and maintenance measures using command prompt. Managing service in technical support as Tier II technician requiring quality reporting done from Tier I technicians and implementing training material with one on one time training Providing communications with customer through talk/email for account assistance, updates on account status, payments, and notifications of outages. From November 2010 to September 2011 (11 months) Receptionist @ From 2006 to 2007 (1 year) Master's Degree, Network Defence/Digital Foriensics @ Capella University From 2015 to 2017 Bachelors, Networking and Telecommuinications, 3.08 @ University of Phoenix From 2009 to 2012 Associates, Information Technology, 2.98 @ Axia Online From 2007 to 2009 Stephen Decature Jessica Wade is skilled in: Security, Technical Support, Troubleshooting, Computer Hardware, A+ Certified, Networking, System Administration, TCP/IP, Information Technology, Linux, Help Desk Support, Windows 7, XP, Software Installation, Remote Desktop