Jenny Gross's Email

Fulfillment Team Lead @ From March 2014 to Present (1 year 10 months) Fulfillment Project Lead @ As Project Coordinator I am responsible for numerous aspects of winner management, including selection, notification and verification of winners. • Manage prize procurement and fulfillment operations for a variety of promotional programs, including Instant Win Games, Sweepstakes and User Generated Contests • Work closely with the legal team to prepare necessary legal paperwork and documentations for all winners From May 2013 to March 2014 (11 months) Social Media Coordinator @ As Social Media Coordinator, I was responsible for creating buzz and engagement via various social media platforms. • Monitored customer service inquiries, day-to-day conversation and community feedback • Worked to engage social media communities aligned with business objectives • Aligned closely with the CMO to strategize, develop and implement social media community management, including long-term management and best practices • Maintained and developed existing knowledge of social media platforms and their users From December 2012 to December 2013 (1 year 1 month) Customer Support Coordinator @ As Customer Support Coordinator I managed all incoming customer support inquiries across multiple promotions quickly and efficiently. Worked closely with customers to answer questions, research and resolve ongoing issues and troubleshoot problems. Shared ideas and implemented policies to improve business practices to make customer service platform more successful. From August 2012 to May 2013 (10 months) Programming & Community Outreach Intern @ CommunityNEXT, supported by the Jewish Federation of Metropolitan Detroit is focused on attracting and retaining young Jewish talent in Michigan. CNXT works both to enhance existing programming as well as developing new programming for the young adult Jewish community. From June 2012 to August 2012 (3 months) Pre-school Teacher @ • Responsible for planning daily lessons and interactive activities for three year olds • Evaluated children's daily performance, social development, and behavior • Demonstrated consistent interpersonal interactions with children, parents, staff, and administration • Supported a wide range of students including: infants, toddlers, and pre-school students • Developed advanced multi-tasking skills From January 2012 to July 2012 (7 months) Greater Detroit Area1st & 2nd Grade Teacher Intern & Guest Teacher @ Deerfield Elementary, Novi, Michigan Grade Level: 1st & 2nd • maintained consistent classroom routines and management while allowing students to learn in a comfortable but challenging environment • created and planned whole group lessons of up to 44 students while adjusting the instruction to fit the needs of every student • taught in a multi-age classroom • worked and planned collaboratively in a team teaching environment • differentiated instruction in all subject areas • incorporated numerous technologies in daily instruction • communicated with parents through bi-weekly student progress portfolios and bi-weekly team newsletters • participated in student led conferences • supported an ADHD student in all subjects by modifying instruction and tools in each subject, providing manipulative options in math and spelling, individual instruction after whole group in writing and social studies • created SMART Board interactive lessons in all subject areas • implemented new SMART Board interactive whiteboard calendar math for first and second grades • administered formal and informal assessments in all subject areas From August 2010 to June 2011 (11 months) Village Supervisor & Alaskan Teen Travel Trip Leader @ Camp Mass, Ortonville, Michigan • supervised 2 villages at overnight summer camp • trained and facilitated staff of 20 • responsible for approximately 70 campers each session; boys and girls ages 6-8 Alaska Teen Trip Travel Trip Counselor Tamarack Camps - Camp Maas, Ortonville, Michigan • counselor for 24 sixteen year old participants • responsible for safety of participants • assisted with trip budget management • assisted program development for seven week trip From 2008 to 2011 (3 years)

Bachelor of Arts, Elementary Education @ Michigan State University From 2006 to 2010 Michigan State University Jenny Gross is skilled in: Teaching, Elementary Education, Dance, Customer Service, Customer Satisfaction, Blogging, Community Engagement, Organizational Leadership, Team Leadership, Event Planning, Event Management, Curriculum Design, Volunteer Management, Volunteer Recruiting, Classroom Instruction